Good location and clean rooms. However front desk staff were not particularly welcoming on check-in and never asked how the stay was on check-out. Rooms are nice. There were partiers next door and the bathroom smelled like weed the next morning. I would stay here again if I had to, but I would search for a better option. I had higher expectations of a Westin.
Comment from Hotel Management
Jan 27, 2017 by WPH-AFOM, Hotel Management
Thank you for taking the time to tell us about recent experience regarding the Westin Philadelphia. I’m sorry we did not meet your expectations, that is not what we are known for. I’m surprised you did not have a more pleasant experience with our front office team, it’s the norm for them to always exceed our guests expectations, please accept my sincerest apology. Our guest experience is priority number one, please feel free to contact guest services if you are being disturbed. My hope is that you will give us another opportunity to exceed your expectations when you are back in the Philly area.