Big disappointment for price
Posted Aug 29, 2016
I was very disappointed with my recent stay at the Wyndham Philadelphia Historic District. The rooms were not clean, in my opinion. The first room I was given was dirty... dirty towels in the bathroom and the bathtub had mildew and was stained. The second room was better; however, there were roaches coming from cracks in the bathroom walls. The floor hadn't been vacuumed and the bathtub had mildew stains. For the price, which ranged from $399-$199 per night, this is unacceptable!!! I was there for 4 days. When I informed Guest Services of the roaches they immediately sprayed, but didn't offer to move me into a different room or offer an adjustment on the cost of the stay. Needless to say, I was not impressed and do not plan on staying there again.
Comment from Hotel Management
Sep 1, 2016 by John, Hotel Management
Thank you for your feedback. My apologies for the issues you encountered. They are unacceptable and I agree you should have received some sort of compensation. I will share your comments with the housekeeping department as well as our pest control provider. Again, my apologies.