Ratings based on 1,959 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Berks County

Nice hotel to just come and go...

Posted Dec 6, 2016
Pros: Parking Garage attached. Friendly Staff
Location: Close to lots of historic buildings.
The staff was excellent..very pleasant and helpful. The overall hotel was clean and nice. We were there for my MIL to go to Jury Duty and my 3 yr old son and I went along to keep her company in the evenings. Since we brought my son we got the "Premium" Double room so we'd have extra room for my son to play. In other hotels this size room would almost have an additional room to the side this room didn't seem to be bigger than a regular motel room. Yes it had a desk but most hotels i've been in have that in a standard room. The room was clean. As someone else mentioned the heat/ac doesn't seem too accurate with the thermostat but it was ok. Overall I would go back if it were something that i was there for that didn't require much time at the hotel. Usually the only thing i'd need the room for is to sleep and shower. However since my son and i spent the whole day in the room it was a little small. The dining area down stairs (i don't recall the name)..apparently is updating their menu. The room menus were therefore incorrect, a little disappointing after we had something in mind to find out they didn't have things. Not a big deal..just thought they could remove the menus in the rooms prior.
Comment from Hotel Management
Dec 8, 2016 by John, Hotel Management
Dear Julie, Thank you for your feedback. I'm glad you enjoyed your stay and I'm sorry that you didn't find the room big enough so that your son could play. We are in the process of redoing our in room dining menus and I apologize for the miscommunication. That should be remedied very soon. Thank you again and we hope to see you back some time in the future. Regards,
5 out of 5
by A verified traveler from New York

Great Place to stay and in the heart of Philly

Posted Dec 5, 2016
Pros: Overall feel. Very clean and nice. Amenities like a lounge, bar and restaurant if you didn't want to venture a couple blocks to life of Old City.
Cons: Nothing I could think off.
Location: Close to Market and Penn's Landing. Great restaurants and bars right there at your finger tips/Short walk.
Great experience, the service and room was great. Very clean, nice and welcoming. The establishment exceeded my expectations for the price.
Comment from Hotel Management
Dec 6, 2016 by John, Hotel Management
Dear Johanus, Thank you for your comments and great review. I'm glad you had a great stay and we can't wait to have you back. Thanks again. Regards,
5 out of 5
by A verified traveler from St. Michaels, MD

Incredible staff

Posted Dec 5, 2016
Pros: The staff!
Cons: Nothing comes to mind.
Location: Fun eateries - Buddakan and Friedas especially. It's the heart of the historic district, but there are also thriving shops, galleries etc. nearby.
I chose the Wyndham because it's across the street from the Quaker Meetinghouse, the site of two events I attended last weekend. While the facility was fine, the big surprise was the fabulous staff. My family joined me for dinner at the hotel. My two grandsons, 2 and 5, have several food allergies and our waitress, Burgandy, was exceptionally helpful. She asked the kitchen staff about the kind of oil they used, checked to see whether milk or eggs were used in several dishes, and generally went to great lengths to accommodate them. Throughout our time in the dining room, she was extremely attentive, pleasant and cheerful. When I got back to my home in Maryland, I realized that I had left two rings at the hotel. I called and spoke with Alex, who spent considerable time tracking them down. They had fallen under the night table, and the hotel will send them back to me. Of course I will send a special thanks to the person who found them, but my point is that at all levels, the staff was exceptional. I've found my go-to hotel in Philadelphia and look forward to staying at the Wyndham often.
Comment from Hotel Management
Dec 5, 2016 by John, Hotel Management
Dear Expedia.com Guest, Thank you for your comments and kind words about Burgundy. It sounds just like her, goinig out of her way for the guests. She makes us proud. Thank you again and we hope to see you back sometime in the near future. Regards,
3 out of 5
by A verified traveler

Staff and bedding

Posted Dec 5, 2016
There were two staff members at the front desk one was talking to an employee and didn't acknowledge or say hello to me the other one I was staring at a computer never make eye contact with me or made eye contact with the customer they were helping never explain dinner breakfast parking trays of food set in front of doors for 6 hours bar employee complaining this is not her job to sell food only make drinks we felt very uncomfortable wanting to order food when she said she doesn't usually order food for guest only make beverages female black front desk clerk. Very happy never smile during our entire check in pillows in the room completely depleted felt like we were suffocating because they had no substance to them.
Comment from Hotel Management
Dec 7, 2016 by John, Hotel Management
Dear Expedia.com Guest, Thank you for your feedback. My sincere apologies for the way you were treated by the desk and bar staff. That is completely unacceptable and will be dealt with swiftly. There are no excuses. Again, my apologies. Regards,
4 out of 5
by A verified traveler

Posted Dec 3, 2016
Very friendly staff and quiet hotel. The location is amazing.
Comment from Hotel Management
Dec 5, 2016 by John, Hotel Management
Dear Expedia.com Guest, Thank you for your feedback and kind words about the staff. I'm glad you enjoyed your stay and we look forward to your next visit. Thanks again. Regards,
3 out of 5
by A verified traveler from Canada

Average

Posted Nov 30, 2016
Ok hotel. Pros: Efficient reception desk. Close to historic district, Liberty Bell etc... Cons: Showing age. Elevators, hallways, and bathroom could've been cleaner. Didn't feel safe parking and leaving my car at next door parking.
Comment from Hotel Management
Dec 1, 2016 by John, Hotel Management
Dear Mark, Thank you for your feedback. My apologies for your perception of the elevators and hallways. I will share that with the housekeeping team. We strive to keep all areas of the hotel spotless and obviously we fell short during your visit. Again my apologies. Regards,
2 out of 5
by A verified traveler from c

Great location but outdated

Posted Nov 30, 2016
The location was great and the staff was very friendly but the Room was dingy and outdated
Comment from Hotel Management
Nov 30, 2016 by John, Hotel Management
Dear Lynn, Thank you for your feedback. I'm glad you enjoyed our location and staff but was disappointed that you found our rooms outdated. We completed a guest room renovation back in 2014 and most people love the look. I will definitely share this with ownership. My apologies. Regards,
4 out of 5
by A verified traveler from US

Visiting downtown Philly

Posted Nov 27, 2016
Pleasant staff, food was very good and onsite with reasonable prices and beds were amazing.
Comment from Hotel Management
Nov 28, 2016 by John, Hotel Management
Dear Troy, Thank you for your comments. Those beds are amazing aren't they. Thanks for mentioning that. Regards,
4 out of 5
by A verified traveler from US

Have stayed before

Posted Nov 26, 2016
Felt the room was bigger in the past and with a safe but that was not the case this time. In any event it worked out pretty well. However, something that I found annoying was their "our towels are white but or policy is green". This was supposed to cut down on laundry which is fine with me. It worked the first night but then the second night, even though I put the towels where they were supposed to be so they would not be washed, they gave me all new towels and also linens on the bed. Since I was only staying one more night I thought that was pretty wasteful and not in keeping with their stated policy.
Comment from Hotel Management
Nov 28, 2016 by John, Hotel Management
Dear John, Thank you for your feedback. We do have a few different sized rooms so that might have been why this past stay you thought your room was different. We are currently in the process of purchasing in room safes and can't wait to add that amenity for our guests. I will try and research why the room attendant did not adhere to our green policy. My apologies for the frustration. Thank you again and we hope to see you back sometime soon. Regards,
5 out of 5
by A verified traveler from US

Nice Hotel and located around a lot to do.

Posted Nov 24, 2016
It was a very clean hotel and well maintained. The staff was very helpful and knew the area well. Parking onsite was also a plus as that made it eaiser to get around and to be able to leave your vehicle to walk.
Comment from Hotel Management
Nov 28, 2016 by John, Hotel Management
Dear Robert, Thank you for your feedback and kind words about the staff. I'm glad you enjoyed your stay and we hope to see you back sometime in the near future. Thanks again. Regards,