Ratings based on 698 Verified Reviews

3.8 out of 5
74% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Cambria

Weird Hotel Location

Posted Sep 16, 2017
This hotel looks like a building that was converted from something else and was part of a Seven-11 and apartment complex where the apartments haven't sold. There were people just hanging around -- one begging in the back where the parking lot is. The parking lot is around the corner from the hard-to-find door of the hotel, making the trek seem unsafe. The carpet in the room had big stains, making it feel as though the hotel isn't well cared for. The staff, though, was first class.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2017
Everything was nice. Staff was extremely accomadating and friendly.
Comment from Hotel Management
Aug 29, 2017 by Manager, Hotel Management
We appreciate your stay with us and for letting us know the aspects of our accommodations and services that you enjoyed. Rest assured that we will do our best to ensure your satisfaction on your future visits.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2017
Check in and out was quick and easy the staff was friendly and helpful I would definitely stay there again!
Comment from Hotel Management
Aug 29, 2017 by Manager, Hotel Management
We are glad that you were pleased with the services. Thank you for your kind remarks for our staff. We will work hard to further improve our services to serve our guests better.
2 out of 5
by A verified traveler from New Jereey

Very disorganized operation.

Posted Aug 23, 2017
The people were nice but I was assigned a top that was not cleaned. Was given another room and later another guest was assigned the same room- Surprising us by entering the room with a key. Breakfast was not good.
Comment from Hotel Management
Aug 29, 2017 by Manager, Hotel Management
I am sorry for the experience you encountered, rest assured that we will be doing a thorough investigation regarding this matter. Know that your voice is important to us and that we are addressing these issues to improve upon the guest experience at our hotel. I hope that everything turned out alright and I am looking forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
The room was spacious and comfortable. The bathroom was huge and had a jacuzzi. The staff was very friendly and helpful. And the free breakfast included eggs and sausage. a big plus since most hotels only offer free continental which only makes you carbload. I need my protein. :)
Comment from Hotel Management
Aug 26, 2017 by Manager, Hotel Management
Thank you for leaving your five star rating of our hotel. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We are all looking forward to serve you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Brown 3rd Yr Anniversary

Posted Aug 23, 2017
We really enjoyed the stay. First time staying at Best Western hotel. Very quite and clean. The staff was very personable
Comment from Hotel Management
Aug 26, 2017 by Manager, Hotel Management
First of all we would like to thank you for choosing the Best Western Plus Philadelphia Convention Center Hotel, Philadelphia. We are very pleased to learn you had a most comfortable and enjoyable stay with us, in addition to the fact that our property facilities and services lived up to you estimated expectations. It would be wonderful to serve you again soon. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Late overnight stay close to airport

Posted Jun 30, 2017
Pros: Room comfort, price, size of bathroom, staff
Cons: Bathroom shower design
Location: Close to airport, 7-Eleven, I-95 entrance access north and south to Philadelphia, Wilmington DE and NJ corridors.
Rm very comfortable and quiet. Bathroom was spacious but did not care for the shower which had an accordion door which would not close easily and the shower head would not stay up on the sliding bar. I think it is a bad design. Staff very helpful and friendly. Continental breakfast is not bad at all
Comment from Hotel Management
Jul 2, 2017 by Guest Relations Manager , Hotel Management
Dear Guest, We are all thrilled to learn that you enjoyed such a pleasant experience with us. We are glad that you found the majority of your experience to be satisfactory. We appreciate your insight regarding the bathroom configuration. We use every review to work toward improving the areas that are below par. Thank you again for your feedback and we look forward to serving you with a future stay.
3 out of 5
by A verified traveler from Hartford, CT

Remote place. Low end.

Posted Jun 28, 2017
Cons: Repair A/C. Remodel bath
Location: Nothing.. Low end neighbor hood except a college nearby. Good for people who is coming to University..
Remote place in the middle of nothing. Bath room does not have a tub. Bath area is not great. A/C did not work. It just gives you air but will not cool.
Comment from Hotel Management
Jul 4, 2017 by Manager, Hotel Management
I am very sorry you were disappointed with your recent stay here at Best Western Plus Philadelphia Convention Center Hotel, Philadelphia. I apologize on behalf of our team for failing to meet your expectations during your recent stay at our hotel. It is based on this feedback, that we are able to deal with issues in terms of our service and accommodations. Thank you again and we look forward to having you back to our hotel in the near future.
4 out of 5
by Franky

This traveler left a rating score only Posted Jun 21, 2017 on Hotels
4 out of 5
by A verified traveler from Chester, pa

Posted Jun 20, 2017 on Hotels
friendly and accommodating staff