Ratings based on 244 Verified Reviews

2.8 out of 5
49% of guests recommend
3.0 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Room not well supplied

Posted Aug 22, 2017
The hotel was clean, conveniently located, and the staff were very pleasant. One of the reasons we chose this hotel is that there are 6 of us, and it was one of the few places that had beds for 6 in one room. However, they did not seem set up for us even though the reservation was for 6 people. When we arrived there was no bedding for the pull-out bed. We had to go to the desk to ask for the bedding, as well as more towels since there were only two towel sets. The kitchen also was a problem. While there was a full fridge, a range, and a set of cupboards, there were no dishes or utensils whatsoever. There was a sign saying that all dishes were cleaned by staff after each use, so please contact the desk to have a set delivered to your room. I asked them for a set as we headed out one morning. When we returned at 9pm it had not been delivered. My husband went down to the desk and returned with a bin containing two bowls, two plates, and exacty one set of cutlery. Also a couple pots and pans and a cutting board. That was it. We had to share the spoon and bowls just to feed everyone applesauce before heading out in the morning. I was satisfied with our stay since it was brief, everyone had a bed, and the price was very affordable, but I would not book it for a longer stay where we planned to cook meals in the room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2017
For the most part, all was good. Brakfast is a pick up and go...
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Thank you for sharing your kind review of Extended Stay America - Philadelphia - Airport - Bartram Ave. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
1 out of 5
by A verified traveler from Texas

Bed bugs in our room.

Posted Jun 11, 2017
Besides the great staff, I did not enjoy my time at this hotel. My boyfriend was bit all over his back and arms from bed bugs we found in the pillows. We had to drive around to multiple stores at 4am looking for alcohol wipes and ointment, because the hotel didnt have any. He later the next day had to go to the doctors because his back was so swollen. We was moved to another room where the cigarette smell was overwhelming (in a nonsmoke room). After spending another hour tearing the bed apart to check for any bugs, we then took all our clothes to the cleaners just in case any bugs had got into our belongings. The rest of the stay was just creepy, everytime either one of use felt something on us we would do a full search of our bodys and take a shower. We was refunded 2 of the 3 nights. But I wouldn't stay there ever again.
Comment from Hotel Management
Jun 16, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
3 out of 5
by Phillip

Posted May 22, 2017 on Hotels
Just needed to be near the airport. The room is pretty decent. The bed is ok and so are the pillows. Room is clean. The hotel itself is a different story, the halls smell funny and its dirty. Elevator was filthy. Breakfast was good for just granola bars, oatmeal, and coffee. Service was ok. It works for me, but just know what you're getting into if you have high expectations.
Comment from Hotel Management
May 24, 2017 by Manager, Hotel Management
Phillip, thank you for being our guest and sharing your review. Although our proximity to the airport and your room were to your satisfaction, we are sorry that we missed meeting some of your expectations and regret the inconvenience caused. I will be sure to share your concerns with the housekeeping team in an effort to improve our service. We appreciate you choosing us and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
2 out of 5
by Rick

Very Disappointed.

Posted May 13, 2017 on Hotels
The room was well worn. Some drawers were missing or damaged in the kitchen and bath. The toilet was soiled. There was a dishwasher in the kitchen, but no dishes, pans or utensils. However, the staff was nice.
Comment from Hotel Management
May 16, 2017 by Manager, Hotel Management
Rick, thank you for being our guest. Although you liked our associates, we apologize for the issues you encountered in your room. We have shared your feedback with our staff, and we will work diligently to make sure we are more consistent in our service delivery. I would also like to inform you that, our brand standards require us to keep kitchenware at the front desk rather than leaving them in the suites. We are sorry if we didn’t communicate this to you during check-in. We regret the inconvenience caused and hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
2 out of 5
by James

Disappointing

Posted May 13, 2017 on Hotels
This is a very worn, aging hotel. Very basic breakfast selection. Very few cable channels. Smelly. Depressing. The front desk team was the only positive thing about the hotel.
Comment from Hotel Management
May 14, 2017 by Manager, Hotel Management
James, thank you for your feedback. Although you liked the service provided by our Front Desk associates, we are disappointed to read you had several issues during your stay and regret the inconvenience it caused. I have shared your concerns with the concerned team to prevent such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted May 12, 2017 on Hotels
Comment from Hotel Management
May 14, 2017 by Manager, Hotel Management
On behalf of our entire team, please accept our apologies for not living up to your expectations. We make every effort to be perfect, but sometimes we fall short. We are taking appropriate steps to ensure our future guests have a better experience. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
5 out of 5
by A verified traveler

Would definitely stay ahain

Posted Apr 9, 2017 on Hotels
I was pleasantly surprised with the room layout and excellent service. The room was clean but a bit worn. I only stayed to sleep after a late night flight before leaving ealy morning to my final destination. So convenient to the airport and grateful for the complimentary shuttle to my car rental. Shuttle runs from 5am-10am and 5pm-10pm, so you must taxi beyond those hours, but location is convenient. Desk clerks and shuttle driver were welcoming and professional.
Comment from Hotel Management
Apr 11, 2017 by Manager, Hotel Management
We appreciate you taking the time to write a review about your stay at Extended Stay America - Philadelphia - Airport - Bartram Ave. It’s our pleasure knowing you loved the cleanliness of your room and our proximity to the airport. Thanks for acknowledging the efforts of front desk associates and shuttle driver. We can't wait to welcome you back soon. Sincerely, General Manager
1 out of 5
by Anthony

Dirty

Posted Mar 24, 2017 on Hotels
It was not good at all
Comment from Hotel Management
Mar 26, 2017 by Manager, Hotel Management
Anthony, please accept our apologies for our hotel not living up to expectations. We do not take cleanliness issues lightly, it has to be priority #1. This matter will be addressed with the housekeeping team so that they can take the necessary actions immediately. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, General Manager
1 out of 5
by Warren

Posted Mar 23, 2017 on Hotels
Horible
Comment from Hotel Management
Mar 25, 2017 by Manager, Hotel Management
Warren, thanks for your candid feedback. On behalf of our entire team, please accept our apologies for not living up to your expectations. We make every effort to be perfect, so we will take your review to improve our facilities and service moving forward. We hope you will consider giving us a chance in the future so we can make it up to you. Sincerely, General Manager