Ratings based on 264 Verified Reviews

2.8 out of 5
48% of guests recommend
2.9 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Good enough

Posted Dec 10, 2017
Room had a funny smell, but everything was clean. Room was a bit dated.
Comment from Hotel Management
Dec 11, 2017 by Hotel Management, Hotel Management
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback will be shared with our housekeeping team so that they will be more diligent in their efforts. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback will be shared with our housekeeping team so that they will be more diligent in their efforts. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler from NJ

Never Stay Here. Sleep In Your Car.

Posted Nov 9, 2017
Pros: The girl working the overnight shift at the desk. All things considered, she was very sweet. No need to flip out on her. She didn't make the mess.
Cons: Clean the hotel! They need mops, brooms and yeah, a new smoke detector. And a clock. Maybe a new GM and housekeeping manager.
Location: The only thing to do is drive past the hotel and do not stop.
Checked in and the girl at the front desk was very, very nice. Noticed the stairs and hallway was not tidy. Then the room. Wow. Stains on blankets and sheets. Stains on the one chair. Hair in almost all the cabinets, etc. A broken cabinet door in the bathroom. A bug crawling in the bathroom. And a band aid holding the battery in the smoke alarm. Yes. Asked and got a new room. When I entered I did smell something....odd. Turns out there was dog food in a corner all dried up and a bobby pin next to the bed. No clock. That is when I called for a new hotel. P.S. I travel about 25+ weeks a year. This is my 3rd bad experience at an Extended Stay. I am SO done with them.
Comment from Hotel Management
Nov 11, 2017 by Hotel Management , Hotel Management
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future.   Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Oct 20, 2017
Carpet dirty, needs to be replaced. Walls are pretty thin, had a lot of noise from adjoining room.
Comment from Hotel Management
Oct 22, 2017 by Hotel Management, Hotel Management
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Arlington, VA

“Breakfast” is a relative term. No towels.

Posted Oct 15, 2017
Very disappointed in this hotel. Booked it because of the offer of “free breakfast.” The breakfast turned out to be a selection of granola bars and coffee. Also, we booked a room for 3 adults. The room had 1 towel. We didn’t notice until the next morning because who thinks to count towels at a hotel? When I called to ask for additional towels, I was told that they would “check with housekeeping.” When we checked again, we were told that all of the towels were in the dryer and wouldn’t be ready for another hour. This was at 10:15 am. Checkout was 11:00 am. So, of the three of us, one had the privilege of a shower that morning. Will not return.
Comment from Hotel Management
Oct 18, 2017 by Hotel Management, Hotel Management
Jim, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Posted Oct 3, 2017
the lobby and staff were pleasant, the 3rd floor and room were stinky. The smell was hard to take, but were there after midnight and couldn't leave to find another place.
Comment from Hotel Management
Oct 5, 2017 by Hotel Management, Hotel Management
Please accept our sincere apologies for the cleanliness and odor issues you encountered while here. We regret failing to provide you the clean and comfortable stay that you deserved. We take these issues very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. We can absolutely do better, and we hope you will consider giving us the opportunity in the future to prove that to you. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2017
Nice clean hotel just need better tvs that have clear channels.
Comment from Hotel Management
Oct 2, 2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America and for letting us know that you had a pleasant stay. We appreciate your suggestion and hope to see you again in the future. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2017
For the price it was bad. The breakfast was disappointing and the hotel is bland with uninspired furniture. However, it is quiet and the bed is comfortable.
Comment from Hotel Management
Sep 9, 2017 by General Manager, Hotel Management
Thank you for being our guest. We are glad to know your stay was overall good and you had a good night’s sleep. However, I am sorry that we fell short of your expectations. We regularly review the rates of our suites to make sure they are appropriate relative to other hotels in our area. I will also share your feedback with the appropriate team regarding food and beverage selections at our hotel and will make the necessary changes to this. We hope you will give us another opportunity to provide you with a better experience. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Hackensack

Overall an awesome hotel

Posted Sep 6, 2017
Location: Wawa... says it all
Came in town for a music festival, the hotel is very spacious, served its purpose, clean and nice staff overall
Comment from Hotel Management
Sep 6, 2017 by General Manager, Hotel Management
Theo, thanks for being our guest at Extended Stay America. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager
1 out of 5
by A verified traveler

Disgrace to the industry of hotels

Posted Aug 24, 2017
This was the dirtiest hotel I've ever seen don't ever go there you'll waste your money and wish you hadn't !
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
we are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, General Manager
2 out of 5
by A verified traveler

Room not well supplied

Posted Aug 22, 2017
The hotel was clean, conveniently located, and the staff were very pleasant. One of the reasons we chose this hotel is that there are 6 of us, and it was one of the few places that had beds for 6 in one room. However, they did not seem set up for us even though the reservation was for 6 people. When we arrived there was no bedding for the pull-out bed. We had to go to the desk to ask for the bedding, as well as more towels since there were only two towel sets. The kitchen also was a problem. While there was a full fridge, a range, and a set of cupboards, there were no dishes or utensils whatsoever. There was a sign saying that all dishes were cleaned by staff after each use, so please contact the desk to have a set delivered to your room. I asked them for a set as we headed out one morning. When we returned at 9pm it had not been delivered. My husband went down to the desk and returned with a bin containing two bowls, two plates, and exacty one set of cutlery. Also a couple pots and pans and a cutting board. That was it. We had to share the spoon and bowls just to feed everyone applesauce before heading out in the morning. I was satisfied with our stay since it was brief, everyone had a bed, and the price was very affordable, but I would not book it for a longer stay where we planned to cook meals in the room.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. General Manager