Ratings based on 845 Verified Reviews

2.8 out of 5
41% of guests recommend
2.9 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from washington DC

Good

Posted Aug 18, 2017
The only issue was sometimes the hotel card didn't make the parking gate open. The hotel staff, however, corrected the issue right away.
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America. We are glad to know your stay with us was satisfactory and that our staff was helpful to you during your stay. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jul 20, 2017
Pros: Convenience
Cons: Updated fixtures, refrigerator looked like it was right out of the dump.
Location: Close to airport and other hotels and that's it.
It was ok for the price and convenience. The are is very desolate and nothing within walking distance other than a Ruby Tuesday.
Comment from Hotel Management
Jul 21, 2017 by General Manager, Hotel Management
Thank you for taking the time to post a constructive review. Although you were satisfied with the value we offer, we are sorry we didn't live up to some of your expectations. Your feedback is appreciated, and we will use it as a training tool to improve ourselves. We hope to have another chance in the future so we can impress you on your next trip. Sincerely, General Manager
3 out of 5
by A verified traveler from Reading, PA

Breakfast ?

Posted Jul 16, 2017
Pros: location was nice
Cons: General upkeep would really help
Location: easy to airport and food is nearby Wawa, Ruby Tuesdays,
The so called breakfast offered consisted of granola bars, mini blueberry and banana-nut (allergic to bananas),prepackaged oatmeal and really acidic coffee. The room was ok, description stated in room coffee makers -none in room, no plates or other eating utensils or any other things you would find in extended stay places. we sat on the foot of the bed and all most flipped the thing over us as it was not attached to the headboard or wall. Overall very, very disappointed, to say the least will not stay here again also there are 2 extended stays about a block apart no way to tell which is which.
Comment from Hotel Management
Jul 18, 2017 by General Manager , Hotel Management
William, thanks for evaluating your stay. We sincerely apologize for not meeting your expectation in regard to our facilities and service. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. All your concerns mentioned in the review will be shared with the respective teams so that we can improve our future guest experiences. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
3 out of 5
by A verified traveler from wise

Skeevy hotel

Posted Jul 7, 2017
Uncomfortable bed. Water damage on the Ceiling. Lightbulbs out. Bedspread dirty
Comment from Hotel Management
Jul 9, 2017 by General Manager , Hotel Management
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant stay. However, I am sorry we missed meeting your expectation in regard to your stay and regret the inconvenience it caused. I have shared your feedback with my management team in an effort to improve our service and facilities moving forward. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Jun 25, 2017
Not great. Hotel was conveniently located close to the airport. The rooms were older, dark, and dingy. Air conditioning variable
Comment from Hotel Management
Jun 28, 2017 by General Manager , Hotel Management
It are disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
4 out of 5
by A verified traveler

Perfect for a concert

Posted May 15, 2017 on Hotels
We had a positive experience. We went for a concert, used uber to go to Lincoln Field, and the hotel was just fine.
Comment from Hotel Management
May 17, 2017 by Manager, Hotel Management
Thank you for visiting us while you were here to attend a concert. It is great to know you had an overall comfortable visit and enjoyed being with us. We hope you will consider staying again at Extended Stay America - Philadelphia - Airport - Tinicum Blvd. Sincerely, General Manager
2 out of 5
by A verified traveler

Don't waste your money.

Posted May 14, 2017 on Hotels
The room was old, dingy, stained in many places, and was outdated. Although it was in a non smoking section, you could clearly smell smoke and we woke up to someone either smoking nearby, or cigarette smoke coming through the AC. The room was a "suite", but you have to request anything you need including even a coffee maker. The tub was leaky, the linen was stained, and the bed, sheets, and pillows were very uncomfortable. The breakfast was a small table with a few muffins and granola bars. The worst was the cans of trash inside every stairwell that greeted you with the smell of hot garbage whenever you came into the hotel from anywhere but the front where the one set of elevators are. At least the gentleman at the front desk was very nice and helpful.
Comment from Hotel Management
May 16, 2017 by Manager, Hotel Management
Thank you for your feedback. Although you liked the service provided by our Front Desk associates, we are sorry for the cleanliness issue you encountered during your stay and regret the inconvenience it caused. I have shared your concerns with my housekeeping team to ensure it never happens again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
1 out of 5
by A verified traveler

Needs Renovations

Posted May 4, 2017 on Hotels
Outdated, needs to be completely renovated.
Comment from Hotel Management
May 6, 2017 by Manager, Hotel Management
Alan, we apologize for the service issues you experienced during your stay and for the inconvenience it caused. We value your feedback and will use it to ensure we are more consistent in our service levels. I would also like to inform you that, to ensure cleanliness for every guest, we keep the kitchenette at our front desk. We appreciate your business and hope you will give us an opportunity to make this up to you during a future stay. Sincerely, General Manager
3 out of 5
by Charles

Posted May 4, 2017 on Hotels
Comment from Hotel Management
May 5, 2017 by Manager, Hotel Management
Charles, thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
1 out of 5
by A verified traveler

Never again

Posted May 1, 2017 on Hotels
It was the worst. The lady that checked me in was very rude and the attire she had on was not professional and the piercing she had on her chest was not professional at all. She had a very nasty attitude.The room that was suppose to be smoke free smell like cigarettes.
Comment from Hotel Management
May 3, 2017 by Manager, Hotel Management
I extend my sincere apologies for the behavior of our front desk associate and for the unfortunate odor coming in your room. We strive consistently to deliver exceptional service and clean facilities for all our guests, and it seems that we fell short of this during your stay. We have shared your feedback with the respective team heads, and will use this as a training opportunity to improve our hospitality moving forward. I hope you will give us another opportunity to have you as our guest. Sincerely, General Manager