What you see you do not get
Posted Feb 29, 2016
It looked good on the Expedia website, shiny wooden floors, big windows and a view of the river. We were taken to a room up a back staircase. The staircase was the entrance directly from the street, excessively dirty. Once inside the room, the dirt continued. Dirty bed covers, carpets, unfixed curtains. We walked out as it was unacceptable. They did offer us another room, but by then the experience was so negative, we left. I know that I have a small chance, if any, for a refund as between Expedia and past experience of how difficult they make it for members to get refunded, and being told the same by the hotel. Well, a bad experience indeed.