We stayed on the third floor at first, but the room was terrible. Noisy, cigarette smell comes in through the bathroom, I woke up because of the smell. But we asked for a room change and they gave us a new room, which was great.
Comment from Hotel Management
by Hong, Hotel Management
Greeting from HangNeak Hotel, we're sorry to hear that you had not so enjoyable stay with us last time, thank you for addressing out the issue on the third floor regarding to that smell problem, I'll let our staffs to check and get it fixed for the next visit guests! Glad to hear that we have changed a better room for you right after that, please do not let this little unpleasant experience effect your entire Phnom Penh visit, hope to see you back again and will not let you down with the better stay experience, you have my word!
Cheng Hong TANG(Ms.)
+855 11 792 168