Ratings based on 78 Verified Reviews

3.4 out of 5
87% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from sabbir

Ok only

Posted May 21, 2017
Centre of city, easy excessive to transport. Very close to central market
Comment from Hotel Management
Jul 8, 2017 by Kolim Sun, Hotel Management
Our hotel in currently undergoing renovation to serve our guests the better, not the entire place, but all the guestrooms and we hope to see you in the near future when the renovation is done and we are looking forward to serving you better. Regards, Kolim Sun Managing Director
5 out of 5
by Jonathan

Convenient, spacious and comfy, good service

Posted Feb 9, 2017 on Hotels
The service at this hotel was amazing. We were staying there over Chinese New Year, transportation was heavily booked, and Paalla at the desk went above and beyond in helping us book a bus. As with anywhere in Cambodia, if you can navigate communication issues, you'll find people wonderfully accommodating. Paalla and day staff's English was good, night shift not so much, obviously. The room was spacious and super comfortable. A bit dated maybe, but for the price we were super satisfied and stayed there again on our return journey. The breakfast is decent -- excellent coffee and bacon. The location is convenient to transportation options, the Central Market, and a few other things. It's a bit of a walk to the Riverfront and your immediate view is only so-so, but if you want a big comfy room and bed, and terrific service, this is a great place.
2 out of 5
by A verified traveler

Meh

Posted Jan 22, 2017 on Hotels
Over-priced at $30/night. Smells of urine. Staff is OK, nothing special. Stay elsewhere.
4 out of 5
by Glenn's

Posted Jan 19, 2017 on Hotels
Location was good and staff was friendly.
2 out of 5
by Charlie

Dated hotel in poor part of city

Posted Jan 2, 2017 on Hotels
Poor dated hotel in a bad part of the city - the room was dated , dirty sheets and broken sink - rooms smell of smoke through ducted aircon - staff don't speak English , rough part of town with 2km walk to tourist areas - close to central markets - buffet breakfast was very poor with only bread and bananas available - would not stay again - better options available
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Nice hotel staff, very central location

Posted Oct 18, 2016
Pros: location
Cons: the hotel is a bit old.
Location: close to restaurant and market with in 2 to 5 mins walking.
The hotel staff is very nice and helpful. Great location.
Comment from Hotel Management
Oct 18, 2016 by Savin, Hotel Management
Dear Rikki Warm Greeting from Pacific Hotel, Phnom Penh, Cambodia. On behalf of management and staff we're thank you so much for your review and specific Pacific Hotel is good location, staff was very friendly people! Your comments, we'll keep in mind to updating more consistent services. Once again, thanks for your valued time for us and hope to see you again. Kind regards CHIV SAVIN General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location, noisy street and kind staff.

Posted Oct 10, 2016
Pros: Don't choose with kid or fussy wife. Room condition is under the average but close to everything.
Cons: Unmaintained facilities, no hot water supply at all.
Location: Close to mall and market.
Comment from Hotel Management
Oct 12, 2016 by Savin Mr., Hotel Management
Dear Value Guest, Warmest greeting from Pacific Hotel, Phnom Penh! Firstly, we are sorry for this matter. All our staffs always try the best to give all guests with the best service and smiling. We really hope and look forwards to serving you in the future. Warmest Regards, Pacific Hotel, Phnom Penh, Cambodia.
3 out of 5
by A verified traveler

Posted Jul 25, 2016 on Hotels
Most of the single bed room doesn't have window. The carpet was smell and old.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Convenience

Posted Apr 19, 2016
Pros: Convenient to town-centre
Cons: Not enough space of the wash basin in toilet.
Location: Good Chinese restaurants at reasonable price.
We had a facilitated check-in as we arrived late.
Comment from Hotel Management
Apr 23, 2016 by Savin, Hotel Management
Dear Valued Client, Warmest greeting from Pacific Hotel, Phnom Penh, Cambodia! Thank you so much that you take your valued time to give us your feed-back. We are happy that you got an enjoyable stay at Pacific Hotel. We look forward to welcoming you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Value and Convenience

Posted Jan 19, 2016
Located on the main street of Phnom Penh, this is a very convenient place to stay. With free breakfast, this was a very good deal! Very happy.
Comment from Hotel Management
Feb 2, 2016 by Savin CHIV Mr., Hotel Management
Thanks for your choosing our Hotel Pacific, PNH. During your trip in Cambodia. Hotel Managers and staffs thanks for your good comment. And we will try our best to keep good service to all the customer.