Check with hotel before you go
Posted Nov 16, 2013
When I arrived, they informed me that the roof top bar was closed for reovation, the only reason I booked this hotel. The room they gave me, 601, was opposite a noisy housekeeping room where all the staff hang out and chat and next to the lift shaft. This was a Kingsize bed room.
In addition, I note next to the lift explained stating that room 601 amongst others had it's balcony blocked. I paid extra for a room with a balcony! The 'non' smoking room also smelt of cigarette smoke. I went back to reception to change rooms and the could oly show me a twin room,the balcony, if you can call it that had a narrow terrace with a 12ft high wall all round, no table or chairs, completely pointless, with no view.
At reception after 10 minutes on e Walkie talkie they said that was all they had as the hotel was full, which it clearly was not. Eventually I accepted another room with a real balcony but a twin. Also a non smoking room that smelt of smoke with a leaking sink.
The hotel is tired and in need of serious renovation? The staff could do with a few days at charm school. With so much choice in Phnom Penh, you would think they would pick their game a little.