Ratings based on 130 Verified Reviews

4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent staff.

Posted Jun 26, 2017
Pros: Every thing
Cons: There are few things that can be improved I am sure the management knows what they are and soon they will put them right.
Location: Fantastic and safe location
I go only to Sunway hotel when ever I go to PHN. Sunway hotel has looked after me for years and the way every member of the staff with their respect for guests and the manners I am sure if you go to Sunway once you will keep going there every time.
Comment from Hotel Management
Jun 27, 2017 by ECM, Hotel Management
Dear Mr. Tissa, Thank you for taking your time to share your wonderful experience with us. We appreciate your kind expressions of appreciation, and are especially grateful for your positive comments about our hotel, location, team member who looked after you and always stay with us when you visit Phnom Penh. We are looking forward to welcome you back soon. Sincerely, The Management.
5 out of 5
Recommended
for Everyone
by A verified traveler from D

Great location.

Posted May 25, 2017
Good for a business traveler or higher end tourist. Not frilly or very high end. The location is one of the best things. Its an older hotel but still good. Sometimes you need a plug adapter for electric but you can ask reception.
Comment from Hotel Management
May 25, 2017 by ECM, Hotel Management
Dear Jim, We were delighted to receive your comment, and were especially pleased to read your kind words about our best location. It made us happy to know you enjoyed your stayed with us. You are looking forward welcome to stay with us again when you visit Phnom Penh. Sincerely, The Management.
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA

Across from American Embassy

Posted Apr 2, 2017
Pros: Location is excellent.
Cons: Staff needs to improve their English language skills.
Location: Nearby shopping, palaces, restaurants and a branch of the Mekong River.
Friendly, helpful, and respectful staff. Arranged for an All Day Tour of Pnomh Penh with guide and good English. Travelled by Tuk-Tuk and visited museums and palaces.
Comment from Hotel Management
Apr 3, 2017 by The Management, Hotel Management
Dear Gene, Thank you for taking your time to share your wonderful experience with us. We appreciate your kind expressions, and are especially grateful for your positive comments of our staffs and Hotel location. We look forward to seeing you again in our Hotel. Sincerely, The Management.
4 out of 5
by Preetham

It's an okay hotel for the money you pay.

Posted Mar 11, 2017 on Hotels
Internet speed is too bad,not even 512KBPS very difficult to download files and takes forever. Saw a notice that they r upgrading the network though. Hotel food is forgettable. Worst pizza in recent times and also the breakfast buffet has nothing much. Rooms are big, don't expect much though
Comment from Hotel Management
Mar 21, 2017
Dear Preetham, Thank you for your feedback and this is very much appreciated since it will enable us to further improve on our pizza and buffet breakfast. Our internet was already upgraded to higher speed. We hope be able to welcome you back to Sunway Hotel in the near future. Sincerely, The Management.
4 out of 5
by JEAN

Posted Feb 2, 2017 on Hotels
Comment from Hotel Management
Apr 3, 2017
Dear Jean, Thank you very much for rating us, Sincerely, The Managements,
5 out of 5
Recommended
for Everyone
by A verified traveler from Ooeda

nice

Posted Jan 30, 2017
nice staff,nice spa,nice location,nice rerstaurant,nice security,nice calmness,nice room,nice entrance. nice interior,nice exterior.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ooeda

this hotel is the victim

Posted Jan 24, 2017
due to huge mistakes of expedia japan. i liked there. please ask to Kurita or Fukuchi or Ooeda or Takimoto or Mibe about every mistakes of theirs about my booking.
4 out of 5
by JAMES

Good central business and tourist hotel

Posted Jan 23, 2017 on Hotels
It was very good. I have stayed there some years ago and it seems to be improved this time.
5 out of 5
Recommended
for Everyone
by A verified traveler from n.y.

they protected me

Posted Jan 13, 2017
i really love 12 to 12 spa and souvenir shop and nice restaurants of ”sunway” even if i stayed around at bkk,they always gave me discount and female manager and one male staff know me and when i was waiting for food to take away,”same food and drink as always,right?”with so nice smiles. and i really like the staff of souvenir shop.she is always really beautiful and she always gave me discount too. thank you so much.
5 out of 5
Recommended
for Everyone
by A verified traveler from japan

you(expedia japan)kept me inside the room

Posted Jan 13, 2017
i couldn't do anything what i really want to do!i'm not a investigator for your company(expedia japan) don't use me ever again and don't waste my time and money!