Interior

Reviews of 3 Palms

3.5 out of 5
3 Palms
7707 E McDowell Rd, Scottsdale, AZ

Reviews

8.0

Very Good

Rating 10 - Excellent. 2087 out of 4228 reviews" "
Rating 8 - Good. 986 out of 4228 reviews" "
Rating 6 - Okay. 446 out of 4228 reviews" "
Rating 4 - Poor. 294 out of 4228 reviews" "
Rating 2 - Terrible. 415 out of 4228 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Property and rooms neat and clean. Guest lounge could be stocked better. No napkins. Needed to wipe up coffee, found a stained rag (unappealing), but got the job done. Pool area wonderful. Would stay here again!
Stayed 1 night in Mar 2024
Response from Gm on Mar 28, 2024
Thank you for the great feedback.

10/10 Excellent

Chance

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Three Palms was a great place to spend a night in Scottsdale. The rooms were clean and everything worked as intended. Some people had very nice pets with them at the hotel so that must be allowed. I saw one very well-behaved bulldog and another guest had a very quiet terrier in her oversized purse. The pool and hot tub were fantastic. Kids enjoyed splashing around, and there were great deck chairs for the adults. The poolside bar was not operational at the time, but perhaps it gets going in the summer or on weekends. There were many great-tailed grackles and pigeons outside near the pool, bathing in the cascading water feature, and since I love birds, they were wonderful to watch and listen to. Also we saw ducks in the nearby pond and green space next door. The desk clerks were very helpful and friendly. Other guests seemed happy to be there as well. Overall I'd say I will return. Also the price was very reasonable for how nice it was.
Stayed 1 night in Mar 2024
Response from Gm on Mar 28, 2024
Thank you very much Chance we appreciate the feedback and look forward to your next stay with us!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right next to a lovely park with a walking and bike trail. The park also has a disc golf course. The hotel was clean and quiet. the bed was comfortable.
Stayed 2 nights in Mar 2024
Response from Gm on Mar 28, 2024
Thank you Christine!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gm on Mar 28, 2024
Thank you

6/10 Okay

Michelle

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room was not cleaned well. Carpet not vacuumed. Towels had hair on them, so did the wall in the bathroom.
Stayed 1 night in Mar 2024
Response from Gm on Mar 28, 2024
We apologize for any inconvenience this has caused and We will be looking into this.

4/10 Poor

sarah

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The air conditioning in the room was horrible and we could not get it to work properly. Additionally, the bedding was not breathable at all. The pool was very nice but a little run down overall
Stayed 2 nights in Mar 2024
Response from Gm on Mar 28, 2024
Thank you for the feedback

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from gm on Mar 26, 2024
Thank you.

10/10 Excellent

Kim, Tacoma

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from gm on Mar 26, 2024
Thank you.

8/10 Good

Roberto

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The 3 Palms is an old motel. However, the rooms and grounds have been redecorated and well maintained. The rooms are clean and the bed was the best part. Very comfortable.
Stayed 4 nights in Mar 2024
Response from Gm on Mar 28, 2024
Thank you

8/10 Good

Afton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Gm on Mar 28, 2024
Thank you

6/10 Okay

Michael

Stayed 3 nights in Mar 2024
Response from Gm on Mar 28, 2024
Thank you

10/10 Excellent

Heather

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from gm on Mar 26, 2024
Thank you.

8/10 Good

David

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
During check in we were told our rooms would be close together. They were at the opposite end and different sides. Was also told restaurant was open for breakfast, lunch and dinner, it was not open for lunch. As for the rooms, we were told “you shouldn’t book through a third party “.
Stayed 3 nights in Mar 2024
Response from Gm on Mar 28, 2024
I apologize for the miscommunication and I assure you this will not happen again.

10/10 Excellent

Elissa, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly helpful staff, clean & quiet room & great to have microwave, fridge, tea/coffee in room. Beautiful large pool area. Great to stay in a smaller hotel, across from a pretty park and easy parking
Stayed 2 nights in Mar 2024
Response from Gm on Mar 28, 2024
Thank you for the wonderful feedback Elissa. We hope you come and stay with us aging soon!

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property was dated and rooms are small, but it was very clean and everything worked. Jacuzzi tub was very good, pool area and hot tub was excellent with very friendly staff. Restaurants and pubs within 10 minute walk as well as groceries and pharmacy across the street. Pool situated so you get morning sun and blocks all the wind. Beautiful park on backside of property.
Stayed 4 nights in Mar 2024
Response from Gm on Mar 28, 2024
Thank you for the feedback

8/10 Good

Nelson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i like was the most is the location.
Stayed 4 nights in Mar 2024
Response from GM on Mar 27, 2024
Thank you!

4/10 Poor

Linisha, Peachtree City

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gm on Mar 28, 2024
Thank you

4/10 Poor

Sophia Adriana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was under the impression breakfast was included. It wasn’t. The website advertised 3 Palms as a resort. I was not! This is a 50 year old building. No elevators and my arthritic husband had to navigate 16 stairs twice daily with nothing but grossly insufficient, splintered ridden handrails. I did not appreciate schlepping my luggage up and down the stairs. I also had to have my keys reset each day even though I kept them separated from my phone and credit cards as I was told to do since they are “extremely sensitive” What a joke! We didn’t keep our clothes in the drawers as they were filthy, not to mention wouldn’t close properly since the closet wouldn’t clear the top of the drawer. In summation, our first and last impression of 3 Palms was “fraudulent”. Huge disappointment.
Stayed 3 nights in Mar 2024
Response from Gm on Mar 28, 2024
Our apologies for the misinformation and disappointment you experienced here with us. Also the feedback was informative. We wish it was under better circumstances but we do thank you for that.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from gm on Mar 26, 2024
Thank you.

10/10 Excellent

Courtney

Liked: Staff & service
Check in staff was very friendly. Rooms are pretty small but were good enough for a short stay. Did not use pool at all so cannot comment on that. Beds were comfy and room was very quiet overall
Stayed 1 night in Mar 2024
Response from Gm on Mar 28, 2024
Thank you

6/10 Okay

Elizabeth

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Safe area and most staff (1 exception) were helpful and friendly. Room need some TLC. Pool area was nice.
Stayed 1 night in Mar 2024
Response from Gm on Mar 28, 2024
Thank you

10/10 Excellent

Eugenia

Traveled with family
Liked: Property conditions & facilities
Room was clean
Stayed 1 night in Mar 2024
Response from gm on Mar 26, 2024
Thank you.

4/10 Poor

Hugo

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The description is deceiving. You CAN’T get poolside food and drink delivery. That’s one of the reasons we chose this hotel…to completely relax with a couple drinks and enjoy the pool. The room was smaller than the picture led on.
Stayed 4 nights in Mar 2024
Response from Gm on Mar 28, 2024
Our apologies for any inconvenience that may have caused you.

10/10 Excellent

Charles

Liked: Amenities
Everything
Stayed 1 night in Mar 2024
Response from gm on Mar 26, 2024
Thank you.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful large complex with very nice pool area. Only problem was that carpet was wet in front of desk area.
Stayed 2 nights in Mar 2024
Response from Gm on Mar 28, 2024
Thank you and we will be looking into this.

8/10 Good

Dorothy, Prescott

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great pool area. Clean rooms with comfy beds. Did NOT appreciate my check in. They had lost my reservation, and I had to show them my Expedia confirmation and receipt. After this, it still took them 55 minutes before they gave me a roo.
Stayed 1 night in Mar 2024
Response from Gm on Mar 28, 2024
Thank you

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff willing to help
Stayed 3 nights in Mar 2024
Response from GM on Mar 19, 2024
Thank you for staying with us and we look forward to your next stay.

6/10 Okay

James

Business traveler
Liked: Cleanliness
Disliked: Staff & service
No towels by the pool, alarm clock impossible to operate, no instructions for tv or alarm clock. The bed and pillows were extremely comfortable.
Stayed 3 nights in Mar 2024
Response from GM on Mar 19, 2024
Thank you for the feedback. Hope you come back to stay with us again.

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room had a sink water faucet that didn’t work. We reported the issue but it wasn’t fixed. Also carpet could use some cleaning.
Stayed 2 nights in Mar 2024
Response from GM on Mar 19, 2024
Thank you for the feedback. We will look into this immediatley.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Thank you for staying with us and we look forward to your next stay.

8/10 Good

Doug

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would best characterize 3 Palms as a nice motel. Bed was comfortable, room was very basically appointed. The staff set us up with extra pillows that we requested, which was much appreciated.
Stayed 2 nights in Mar 2024
Response from Gm on Mar 28, 2024
Thank you

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the giant tub!
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Thank Ypu for the feedback! so glad you liked your giant tub and hope you return to stay with us again soon!

6/10 Okay

Sal

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It was convenient to the ball park and the airport The layout of the rooms was inconvenient and unsafe. No escape routes what so ever No elevator which was difficult for us.
Stayed 7 nights in Mar 2024
Response from Gm on Mar 28, 2024
Thanks

10/10 Excellent

Halle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy and quick check in process. The attendant was so nice and helpful getting me situated especially after arriving after midnight.
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property works for a nice place to stay in Scottsdale that is walkable with a nice park in front easy to get to downtown and the other freeways are close by Be aware they do not let you check in before 3 even if rooms are ready.
Stayed 3 nights in Mar 2024
Response from Gm on Mar 28, 2024
Thank you

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from GM on Mar 23, 2024
Thank you for the rating!

8/10 Good

Anne Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good property ! Would stay here again.
Stayed 2 nights in Mar 2024
Response from GM on Mar 14, 2024
Thank you for staying with us and the wonderful review! We look forward to seeing you again!

6/10 Okay

Michelle

Traveled with partner
Liked: Staff & service
Lexie at the front desk was amazing. Always had a smile, and willing to help with anything that was asked of her. However, maintenance in the rooms (not her job) was lacking. Running toilet, leaky faucet and metal sticking out of trim at the base. (Yes, both rooms.) Pool area is well kept, and fhe park across the street is beautiful. But there won't be a return trip here.
Stayed 4 nights in Mar 2024
Response from GM on Mar 23, 2024
We will be looking into this as soon as possible.

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service
Nice setting directly across from an urban park and close to Phoenix Sky Harbor Airport. Helpful staff. Easy street and lot parking. Two restaurants within walking distance. Our room was a bit small for two people with their luggage. It could use a breakfast room or at least vending machines. Recommended for an easy overnight stay for late night arrivals or an early flight. Probably not ideal for more than a night.
Stayed 1 night in Mar 2024
Response from GM on Mar 23, 2024
Thank you for the wonderful feedback. Hope you come stay with us again soon.

10/10 Excellent

anna

Traveled with family
Liked: Amenities
Clean just dated. I would stay again.
Stayed 1 night in Mar 2024
Response from GM on Mar 23, 2024
Thank you for the review.

8/10 Good

John

Very pleasant stay. Close to many attractions. Nice pool
Stayed 1 night in Mar 2024

6/10 Okay

Sarah May

Traveled with partner
Disliked: Staff & service, amenities
Staff was unfriendly
Stayed 4 nights in Mar 2024
Response from GM on Mar 14, 2024
Our apologies for this and we will be addressing your concerns.

8/10 Good

Shannah

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
Thank You for the feedback!

10/10 Excellent

Josh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property as advertised, will be staying again!
Stayed 1 night in Mar 2024
Response from GM on Mar 23, 2024
Thank you Josh.

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 5 nights in Mar 2024
Response from GM on Mar 14, 2024
Thank You for the feedback!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from GM on Mar 14, 2024
Thank you for the rating!

6/10 Okay

Miroslaw

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Older property but in a good location
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
Thank you for the rating!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 3 Palms is an excellent place to stay, very quiet, and the staff was professional, friendly and very helpfful.
Stayed 4 nights in Mar 2024
Response from GM on Mar 14, 2024
Thank you for the rating!

2/10 Terrible

Ricardo

Traveled with family
When we arrived and stepped foot in our room it smells just awful. We were told to turn on the AC and the smell would go away. The rooms smell like cigarettes and mold.
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
We will be looking into this.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great for kids! Canal walk behind the property is beautiful and there are so many things for kids to do without leaving the area.
Stayed 3 nights in Mar 2024
Response from gm on Mar 11, 2024
Thank you for the feedback! We hope to see you back again soon!