Ratings based on 943 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very stylish and comfortable. Liked the room layou

Posted Feb 19, 2017
Close to airport, stylish lobby and nice room layout.
Comment from Hotel Management
Feb 25, 2017 by Leesa, Hotel Management
Thank you for the great review! We're pleased to hear you enjoyed the amenities offered on property and enjoyed your stay with us as well. Our team members are available 24/7 to assist with any special requests or needs. We hope to see you again in the near future
5 out of 5
Recommended
for Everyone
by A verified traveler

great quick stay

Posted Feb 1, 2017
Location: Phoenix Airport
everything is always reliable... clean, comfortable and affordable
Comment from Hotel Management
Feb 3, 2017 by Leesa, Hotel Management
Thank you for taking the time to tell us about your recent stay at Aloft Phoenix Airport. We're pleased to hear you found our location convenient to the rental car center and airport. We're just a short shuttle ride away from many of Phoenix's local attractions. Thank you for your feedback and we hope to see you again soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2017
It was really clean. Very close to airport. Cool looking Art Deco Decour!! Would stay there again for sure!
Comment from Hotel Management
Jan 21, 2017 by Leesa, Hotel Management
Thank you for the great 5 star review! We're glad to hear you found our location convenient and our staff helpful and friendly. We appreciate your feedback and hope to see you again soon!
1 out of 5
by A verified traveler

Never made

Posted Jan 13, 2017
Shuttle never picked us up from the airport had to book another room
Comment from Hotel Management
Jan 21, 2017 by Leesa, Hotel Management
I am following up on the issue you experienced last week upon your arrival. I sincerely apologize that our shuttle was delayed in picking you up. Our goal is to provide a quick and timely airport transfer for our guests upon their arrival at Sky Harbor, typically we’re able to accomplish this within 30 minutes of guests notifying us of their arrival.We simply did not put our best foot forward during your visit with us. I have personally reviewed your comments with the appropriate managers and staff for follow up and resolution. Thank you for your feedback in this area.
5 out of 5
Recommended
for Everyone
by A verified traveler from East Helena, MT

Very nice accommodations

Posted Dec 23, 2016
Pros: Affordable price, convenient location near the airport, great accommodations.
Cons: We're not familiar with the area, and the entrance off the street is a little confusing, easy to miss.
Location: We stayed here for proximity to the airport, but we really enjoyed the Desert Botanical Garden which is near by.
This is a great hotel with the feel of a high-class, ritzy experience, but an affordable price on par with the Comfort, Holiday and Best Westerns out there. The lobby is beautifully lit and modern, and there's a full bar and music as if walking in to a night club. We didn't partake of the offerings, but it's a unique experience to a hotel entrance. Rooms were clean, modern, upscale and very comfortable. Nice landscaping, too!
Comment from Hotel Management
Jan 5, 2017 by Leesa, Hotel Management
On behalf of the entire staff of the Aloft Phoenix Airport, I would like to thank you for your comments regarding your recent stay at our hotel. I am grateful you took the time to tell us of your experience and the excellent service you received from our team. I will share your comments with the entire staff as a means of training through celebration of success.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Uncomfortable Beds

Posted Dec 21, 2016
Pros: Very cool atmosphere
Cons: Comfortable beds
Location: Very close to the aiport
The beds were super uncomfortable and the towels were not super clean outside of that everything was nice.
Comment from Hotel Management
Jan 16, 2017 by Leesa, Hotel Management
Thank you for taking the time to let us know about your recent stay. I am pleased to hear that you found our facilities clean and comfortable. I apologize for the noise issues you experienced while here. I hope that you come and visit us again soon, and we will be happy to work with you to find a quieter room.
3 out of 5
by A verified traveler

No integrity, no follow through

Posted Dec 6, 2016
Pros: Hotel was nice, clean and check-in was easy.
Cons: Integrity. customer service
Location: Great location for the light rail and airport
The night of our stay, the hotel lost power. We were told that we could leave and the front desk staff assured us that they would contact Expedia and take care of the room refund details. We were also told that we would if we stayed at the hotel next door, that we are guaranteed the same rate as Aloft. No refund was processed by Aloft and the hotel we stayed at was more money than Aloft. Aloft lied about the price match according to the hotel where we stayed.
Comment from Hotel Management
Dec 15, 2016 by Leesa, Hotel Management
Thank you for taking the time to let us know about the challenge with the electricity you encountered at Aloft Phoenix last night. Unfortunately, the electric transformer caught on fire which caused an overall outage, we were at the mercy of the power company as to when power would be restored. Fortunately they were able to restore power to the hotel last night. I duly apologize for any inconvenience this caused you. We would be happy to assist you with a full refund, please contact the hotel directly at your convenience.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 29, 2016
Great hotel, nice rooms, hotel staff very friendly! Bed wasn't as comfortable as I thought it would be.
Comment from Hotel Management
Dec 15, 2016 by Leesa, Hotel Management
Thank you for the great 5 star review! We're glad to hear you found our location convenient and our staff helpful and friendly. We appreciate your feedback and hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel right next to the Airport.

Posted Nov 27, 2016
Pros: Very modern and close to the airport for those late night arrivals
Cons: Have water to purchase so you don't have to got to the circle k at night
Surprisingly not a lot of noise from the airport, beds are comfortable
Comment from Hotel Management
Jan 10, 2017 by Leesa, Hotel Management
Thank you for taking the time to tell us about your recent stay at Aloft Phoenix Airport. We're pleased to hear you found our location convenient to the rental car center and airport. We're just a short shuttle ride away from many of Phoenix's local attractions. Thank you for your feedback and we hope to see you again soon
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Excellent, except spring bed.

Posted Nov 26, 2016
Everything was fantastic, the design is awesome of the rooms. Only complaint is the bed was spring and kind of uncomfortable. Otherwise the pillows were heaven and the comforter super soft.
Comment from Hotel Management
Jan 5, 2017 by Leesa, Hotel Management
Thank you for the great review! We're pleased to hear you enjoyed the amenities offered on property and enjoyed your stay with us as well. Our team members are available 24/7 to assist with any special requests or needs. We hope to see you