Lobby sitting area

Reviews of Americas Best Value Inn Phoenix Ashland

2 out of 5
Americas Best Value Inn Phoenix Ashland
300 Pear Tree Lane, Phoenix, OR

Reviews

8.0

Very Good

Rating 10 - Excellent. 161 out of 443 reviews" "
Rating 8 - Good. 174 out of 443 reviews" "
Rating 6 - Okay. 61 out of 443 reviews" "
Rating 4 - Poor. 30 out of 443 reviews" "
Rating 2 - Terrible. 17 out of 443 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

alton

Liked: Cleanliness, staff & service
Checking in was fast and simple. Location next to the of off ramp and truck stop was noise all night.
Stayed 1 night in Apr 2024

8/10 Good

Chuck

Stayed 1 night in Feb 2024

10/10 Excellent

JOHN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
inexpensive. unit 153 door jamb showed evidence of having been kicked in.
Stayed 2 nights in Feb 2024

8/10 Good

Diarmuid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

8/10 Good

John

Traveled with group
Liked: Property conditions & facilities
Budget friendly, clean and good value for $$
Stayed 1 night in Jan 2024

10/10 Excellent

Eugene L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Janell

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OUTSTANDING!!! All other Motels should take a look at how a Motel should be!! Clean, comfortable mattress, shower, towels, TV, Coffee maker, lighting, outlets, appliances, price and of course, the Staff. Only place I have ever given 5 Stars. They deserve it. Thank you
Stayed 1 night in Nov 2023

8/10 Good

Peter

Stayed 4 nights in Nov 2023

6/10 Okay

Diane

Stayed 1 night in Nov 2023

8/10 Good

Reiner

Liked: Cleanliness, staff & service, property conditions & facilities
Our second time staying here. Great value and very clean!
Stayed 1 night in Nov 2023

6/10 Okay

Bridgette

Okay
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous little motel
Amazing stay. Five-star luxury quality at a budget price. I arrived late and the cheery and helpful couple at the desk gave me a room on the back of the property. The room was ginormous with a big leather easy chair and dining table. Totally unexpected. Comfortable bed with fresh crisp linens. Every amenity imaginable in the huge bathroom. Speakling clean. Parked right at my door. Free gourmet breakfast and a restaurant right next door. Easy access to the freeway, Medford and Ashland. Free Tesla charger on property. Don't spend more, stay here instead.
Stayed 1 night in Sep 2023

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Delores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Adonia

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not a breakfast
The room was very clean. The tub/shower plug was broken but that was the only issue with the room. It took ten minutes for someone to come in the lobby to check us in. There was no information on when the breakfast would be available. The first morning the room was locked, the second morning there was one donut on a napkin, a burnt piece of toast and froot loops. That is not a "deluxe " continental breakfast. It looked like someones leftovers. If the staff isn't going to set it up than it shouldn't be listed as a offering of the hotel.
Stayed 2 nights in Sep 2023

8/10 Good

NICOLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went well. Clean room, only slightly noisy from I-5 traffic, but no biggie.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, quiet, no fumes or noise at back side. Good Mexican restaurant in town.
Stayed 1 night in Sep 2023

8/10 Good

Scott

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and well maintained. The beds were comfortable, and the A/C worked but was kind of noisy. Unfortunately, the breakfast room was closed for remodeling. I did not use the pool which is outside. Unfortunately, the Wi-Fi service was slow. Forget about streaming anything.
Stayed 2 nights in Aug 2023

10/10 Excellent

Tim

Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Traveled with group
Liked: Amenities
Room was very clean. Beds & linens perfectly fresh and comfortable. Great value for the price!
Stayed 1 night in Aug 2023

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and comfortable. Check in took 10 minutes even though I was the only one there, and the internet is very slow...otherwise a nice fairly modern property. My GPS also found this property a little difficult to find...guess I need it updated.
Stayed 1 night in Aug 2023

10/10 Excellent

stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large, clean and comfortable. I was a little concerned about potential traffic noise from I-5 but it was not a problem. Happy to have discovered this property!
Stayed 1 night in Aug 2023

8/10 Good

David

Stayed 1 night in Aug 2023

8/10 Good

Calvin

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 18, 2023
Dear Calvin,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

6/10 Okay

Melody

Would not stay again
The woman at check in was stoic... almost like a cartoon. The room is in desperate need of an upgrade. We had trouble with the electrical outlets not working, the coffee maker didn't work, the bed was ok but the sheets were like sand paper. The price was lower than surrounding hotels but we would not stay there again.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 17, 2023
Dear Melody,We apologize for the negative experience you had during your stay. It's unfortunate to hear about the issues you encountered, such as the unhelpful check-in experience, electrical outlet problems, malfunctioning coffee maker, and uncomfortable sheets. We understand how important it is for our guests to have a pleasant and comfortable stay, and we apologize for falling short of your expectations. Your feedback is important to us, and we will address these concerns with our team to ensure improvements are made. We appreciate your honesty and regret any inconvenience caused. We hope you will consider giving us another chance in the future to provide you with a better experience.Sincerely, Hotel Manager

6/10 Okay

Calvin

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 11, 2023
Dear Calvin,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

6/10 Okay

Kevin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jul 5, 2023
Dear Kevin,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 Excellent

Harley

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good room and easy check in
Room smelled great, everything was clean. Only complaint is sink stopper didn’t work and TV didn’t work. Other than that a good night’s stay.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 3, 2023
Dear Harley,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a good overall experience with a clean room and an easy check-in. We apologize for any inconvenience caused by the sink stopper and TV not working properly. We appreciate you bringing these issues to our attention, and we will address them with our maintenance team to ensure they are resolved. We hope to have the opportunity to welcome you back in the future for an even better stay.Sincerely, Hotel Manager

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 26, 2023
Dear Li,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

8/10 Good

Edward, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Recliner in the room and size of room were pluses.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 24, 2023
Dear Edward,We are happy to hear that you liked the recliner and the size of the room. We aim to provide a relaxing and spacious environment for our guests. Thank you for sharing your experience with us.Sincerely, Hotel Manager

10/10 Excellent

Suzanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 25, 2023
Dear Suzanne,Thank you so much for this fantastic 10-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 Excellent

Debbie

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 13, 2023
Dear Debbie,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Albert

Stayed 4 nights in Jun 2023
Response from Hotel Manager on Jul 11, 2023
Dear Albert,Thank you for your 5-star rating! We're thrilled to hear that you had a great stay at our hotel. We appreciate your support and hope to have the opportunity to serve you again in the future.Sincerely, Hotel Manager

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
very nice people
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 20, 2023
Dear Dennis,Thank you for your feedback! We're glad to hear that you encountered very nice people during your stay. Providing friendly and welcoming service is important to us, and we're pleased that our team made a positive impression on you. We appreciate your kind words and hope to have the opportunity to welcome you back in the future. Thank you for choosing our hotel!Sincerely, Hotel Manager

6/10 Okay

Timothy, Madera

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Kpods but drip maker,so no coffee.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 18, 2023
Dear Timothy,We apologize for the inconvenience regarding the coffee situation. We understand the importance of providing a satisfactory coffee experience for our guests. We appreciate your feedback and will take it into consideration to improve our amenities. If there is anything else we can assist you with during your stay, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Been there before, reasonable price, clean.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 14, 2023
Dear Don,Thank you for taking the time to leave a review of our hotel. We're glad to hear that you have been with us before and found our prices to be reasonable and the hotel clean. Your continued patronage is greatly appreciated. We strive to provide a comfortable and clean environment for all our guests, and we're pleased that you have experienced this during your stay with us. Thank you for your feedback, and we look forward to welcoming you back on your future visits.Sincerely, Hotel Manager

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Great parking. Knowledgeable staff. Good price.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 13, 2023
Dear Don,Thank you for your positive review! We're delighted to hear that you found our hotel to be very clean, with great parking and knowledgeable staff. We're also pleased that you found our prices to be good. We strive to provide a pleasant and comfortable experience for our guests, and your feedback is greatly appreciated. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Kathy A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and convenient to airport and downtown
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 7, 2023
Dear Kathy A,Thank you for your feedback! We're glad to hear that you found our place to be nice and conveniently located near the airport and downtown. We strive to provide a pleasant and convenient experience for our guests. Your positive comment is greatly appreciated, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Kathy A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Place
Very friendly and informative check in. Room was spotless and beds very comfortable. Place is convenient to airport and downtown Medford. A great place to stay.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 3, 2023
Dear Kathy A,Thank you for your positive feedback! We're glad to hear that you had a pleasant experience during your stay. It's great to know that our staff was friendly and informative and that you found your room to be clean and comfortable. We strive to provide a convenient and enjoyable stay for our guests, and we're happy to hear that we met your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Ashleigh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room is huge and is very well thought out and furnished. The bed was quite comfortable, the tv was good size, the refrigerator was great and there was tons of surface space including a nice size table. There was even a closet. Everything appeared to be quite new. The only downside was alot of unwelcoming signs with rules at the welcome window. I'm sure those were based on experiences the staff have had.
Stayed 1 night in May 2023
Response from Hotel Manager on May 31, 2023
Dear Ashleigh,Thank you for your review and for staying with us at our hotel! We're so glad to hear that you appreciated the size and furnishings of the room. We are sorry that our signage at the welcome window made you feel unwelcome; this was certainly not our intention! We appreciate your feedback, and we will review the signage in our lobby to ensure that guests feel comfortable and welcome when they arrive. Thank you again for your kind words.Sincerely, Hotel Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, comfortable and easy to access. The restaurant next to hotel was good too.
Response from Hotel Manager on May 30, 2023
Dear Michael,Thank you for your kind review of our hotel. We pride ourselves on creating a comfortable, clean, and easy-to-access environment for all of our guests. We're glad to hear that you had a good experience dining at the restaurant next to the hotel. We are grateful for your feedback and hope you get the chance to stay with us again soon.Sincerely, Hotel Manager

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean large rooms. Quiet and linens were very satisfactory.
Stayed 1 night in May 2023
Response from Hotel Manager on May 30, 2023
Dear Lisa,Thank you for your review! We are so glad to hear that you enjoyed your stay with us and that the cleanliness and linen quality met your expectations. We strive to make sure all of our guests have an enjoyable and comfortable experience here, and your feedback helps us continue improving. Thank you once again!Sincerely, Hotel Manager

10/10 Excellent

Jesus Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Hotel Manager on May 30, 2023
Dear Jesus Javier,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Hotel Manager on May 24, 2023
Dear Guest,It is delightful to see 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

6/10 Okay

Eduardo

Business traveler
Liked: Cleanliness, staff & service
The property is right next to Petro TA wish is a big plus if you are a trucker. Also right off the I5. The furniture in the rooms are outdated but at least there are clean wish a huge plus. And the staff is really nice and helpful. Highly recommend. Thank you.
Stayed 1 night in May 2023
Response from Hotel Manager on May 12, 2023
Dear Eduardo,Thank you for sharing your positive experience at our hotel! We're thrilled to hear that you found our location convenient, especially for truckers, and that our staff was friendly and helpful during your stay. We appreciate your feedback about the furniture in the rooms, and we will take that into consideration as we continue to make improvements to our hotel. It's great to hear that the cleanliness of our rooms was a huge plus for you, as we take pride in providing a clean and comfortable environment for our guests. Thank you for recommending our hotel, and we hope to have the pleasure of welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I drive for a living, it was great
Stayed 2 nights in May 2023
Response from Hotel Manager on May 12, 2023
Dear Donald,Thank you for taking the time to provide us with feedback about your stay at our hotel. We are delighted to hear that you enjoyed your stay and that you had a great experience. We strive to provide our guests with the best possible experience, and it's wonderful to hear that we have achieved that with you. Thank you again for your kind words, and we hope to see you again soon!Sincerely, Hotel Manager

8/10 Good

Tammy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy parking, low cost.
Stayed 1 night in May 2023
Response from Hotel Manager on May 10, 2023
Dear Tammy,Thank you for your review of our hotel! We are glad to hear that you found our parking easy and our prices low. We strive to provide our guests with great value, and we are happy to have exceeded your expectations. We look forward to having you stay with us again soon!Sincerely, Hotel Manager

10/10 Excellent

David R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A-OK
Quiet from other guests. Ice machine inoperable but they provided ice from the office. Good service. Very good location for me. Traffic noise from freeway.
Stayed 2 nights in Apr 2023
Response from Hotel Manager on May 2, 2023
Dear David R,Thank you for your review. We are glad to hear that you found the hotel to be quiet and enjoyed the good service. We apologize for the inconvenience caused by the inoperable ice machine, but we're glad our staff was able to provide ice from the office. We're happy that the location was convenient for you, but we apologize for any traffic noise you experienced from the nearby freeway. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager