Cocktail bar, pool views, open daily

Reviews of Arizona Biltmore, A Waldorf Astoria Resort

5 out of 5
Arizona Biltmore, A Waldorf Astoria Resort
2400 E Missouri Avenue, Phoenix, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 647 out of 1000 reviews" "
Rating 8 - Good. 195 out of 1000 reviews" "
Rating 6 - Okay. 90 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen, Arlington Heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Feb 2024
Response from General Manager on Apr 16, 2024
Dear Stephen,We're grateful for your kind words about our historic property. Your appreciation means a lot to us, and we're thrilled to hear you enjoyed your stay. We can't wait to welcome you back for another visit to our iconic resort.The Arizona Biltmore Team

10/10 Excellent

Patrice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm definitely coming back!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Patrice,It's lovely to hear of your satisfaction. Our team eagerly looks forward to welcoming you back for another great stay. The Arizona Biltmore Team

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools, the Spire Bar, the gym, the spa was absolutely amazing! I can’t wait to go back!
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Colleen,We're so happy to know that you enjoyed everything about your time with us, including our amazing amenities! Thank you for the perfect rating and we hope to welcome you back to Arizona Biltmore, A Waldorf Astoria Resort in the future.The Arizona Biltmore Team

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Fatmah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great relaxing weekend. Dining options are a bit limited (all the different bars serve the same food) and overpriced
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Fatmah,Thank you so much for choosing to stay with us at Arizona Biltmore, A Waldorf Astoria Resort. We're thrilled to read you were able to enjoy a relaxing getaway with us. However, we offer our sincere apologies if we fell short of expectations with our dining options. Your comments have been noted and will be kept in mind moving forward. Nevertheless, we trust this didn't detract too much from your overall experience. The pleasure was all ours, and we hope to welcome you back in the future.The Arizona Biltmore Team

10/10 Excellent

Eric

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice. We love it. Clean and beautiful!
Stayed 1 night in Mar 2024

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Susan,Thank you so much for choosing to stay with us at Arizona Biltmore, A Waldorf Astoria Resort. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed our beautiful property. The pleasure was all ours, and we hope to welcome you back in the future.The Arizona Biltmore Team

10/10 Excellent

Sherri, West Grove

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amazing Arizona Biltmore does not disappoint. Love this place so much. Even more with the recent refresh. Glorious, fabulous, well worth every single penny!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Sherri,Thank you for your compliments on our updated property! We're glad you enjoyed your visit, and we look forward to seeing you again at Arizona Biltmore, A Waldorf Astoria Resort.The Arizona Biltmore Team

6/10 Okay

Thomas

Room was old with few electrical outlets and elevators in the building needed an update.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Thomas,We're sorry to hear that you didn't have a good time with us. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed internally and we'll work to make improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you. The Arizona Biltmore Team

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 3 nights in Jan 2024
Response from General Manager on Mar 28, 2024
Dear Amy,It was a pleasure having you stay with us during your recent visit. Based on your rating, it appears you had a great overall experience, and we're glad you enjoyed your stay at Arizona Biltmore, A Waldorf Astoria Resort. We hope to have a chance to see you again in the future!The Arizona Biltmore Team

10/10 Excellent

Eugenie, Erie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Eugenie,Thank you for your review and for giving us a perfect rating. We're pleased you thoroughly enjoyed your recent stay, and we hope to welcome you back soon. The Arizona Biltmore Team

10/10 Excellent

Lianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very n8ce property
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 7, 2024
Dear James.It's great to hear that you enjoyed our lovely property, and we trust you had the comfortable, welcoming experience we are known for. Please return soon for another positive visit.The Arizona Biltmore Team

10/10 Excellent

Will, Windsor Heights

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent experience. Beautiful property--grounds and buildings both. Friendly service. Relaxing atmosphere. Fantastic food options. Kids loved the paradise pool and slides. Room showed age a bit, but was comfortable and quiet. Highly recommend.
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Will,Your recommendation is a terrific compliment to receive! It's delightful that so many aspects of your time with us impressed you, including our aesthetic appeal, superb hospitality, and outstanding amenities. The next time you and your family need a peaceful getaway, we hope you'll revisit us at Arizona Biltmore, A Waldorf Astoria Resort for another five-star stay!The Arizona Biltmore Team

10/10 Excellent

Jeanell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always pleasant and wonderfully helpful. The different pools offered seclusion, adult only, family, or quiet beauty. The rooms were spacious and clean. The spa and its area were restful and beautiful. Our stay there was relaxing and exactly what we needed.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Jeanell,Every stay at Arizona Biltmore, A Waldorf Astoria Resort should be relaxing and unforgettable, and we are so glad this was your experience! Thank you for spotlighting our welcoming team, refreshing amenities, and clean, comfortable rooms. It would be an honor to welcome you back anytime your travels bring you our way!The Arizona Biltmore Team

8/10 Good

ELIZABETE, SACRAMENTO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t believe this is a 5 star property. It is a 4 star at the most. My room could have used a refreshment in the decor. It is overpriced for the quality of the property and service. It is a good location in a nicer area of Phoenix.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Elizabete,Thank you for taking a moment to leave a review. We regret to learn that you were not fully satisfied with your experience. Your feedback about our accommodations and service will be shared with our team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon. The Arizona Biltmore Team

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The propane was out in the fire pit. Outlet didnt work for the coffee pot. Renatas restaurant food was spectacular and service was excellent.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Kimberly,Thank you so much for the high rating and we're happy to know that you had a good time with us overall. We greatly appreciate you highlighting our tasty food and attentive service. Your comments about our amenities will be discussed internally and we'll make improvements where necessary. Please consider joining us again in the future. The Arizona Biltmore Team

10/10 Excellent

Alexess, Avon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family really enjoyed our stay at the Biltmore. Love the Frank Lloyd Wright / Art Deco style. Service & restaurants were fantastic. Paradise pool was perfect for us. Will stay here again.
Stayed 5 nights in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Alexess,Thank you so much for the five-star rating. We're so happy to know that our team's attentive service and our wonderful atmosphere left a positive impression on you during your visit. Please consider coming back to join us again soon; we're confident that we can deliver another amazing stay. The Arizona Biltmore Team

6/10 Okay

FRANK

Liked: Cleanliness
Disliked: Property conditions & facilities
For a high end resort, the rooms were a disappointment. Highly overpriced.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 11, 2024
Dear Frank,Thank you for staying with us at our historic resort and for your feedback. We are disappointed you did not find value in your stay and had issues with our accommodations. If you ever need assistance or have questions during a visit, please always reach out to one of our helpful team members. We are always here to do everything possible to make your stay more enjoyable. It was a pleasure having you as a guest, and we hope you will consider staying with us again soon.The Arizona Biltmore Team

4/10 Poor

Theodore

Stayed 2 nights in Feb 2024

4/10 Poor

Jaclyn, Lapeer

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
The property itself was beautiful and very large, which was nice. The food was mediocre but the staff was the biggest problem. The housekeeping service just didn't come to the room one of the days during our stay, and when we called to ask if they could come since it was already 4pm and we needed towels, we were told it was after hours. The cabana was the worst experience I've ever head, the server was very inattentive and our tv/safe did not work (the tv in the room didn't work either). I did share this feedback with the team directly and they applied a credit which was nice, but overall the service really made a poor experience. The citrus club was amazing and the staff there went above and beyond - highly recommend that as part of your stay!
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Jaclyn,Thank you for sharing your feedback with us. We're delighted you found our property beautiful and appreciate your recommendation of the Citrus Club. However, we're disappointed to learn about the issues you encountered during your stay, especially with the food and service. We apologize for any inconvenience this may have caused. Your comments will be shared with our team to ensure we improve in these areas. We hope you'll consider giving us another chance to provide you with a more satisfying experience.The Arizona Biltmore Team

10/10 Excellent

CLINT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful & clean resort with friendly staff!
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 14, 2024
Dear Sarah.There's no doubt that you will always experience beautiful, clean accommodations to relax in, especially due to our unique architecture designed by no other than the McArthur Brothers. Thank you so much for the perfect rating. Our hospitable staff can't wait to welcome you back to Arizona Biltmore, A Waldorf Astoria Resort.The Arizona Biltmore Team

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay
The hotel was lovely. It was nice quiet space. The room and hotel was beautful and clean. I felt very relaxed during the visit. It was a nice break to stay here. The staff was friendly and helpful.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Katherine,Thank you for choosing Arizona Biltmore, A Waldorf Astoria Resort. Our team is delighted you received excellent service from our friendly team, enjoyed our beautiful property, and had a relaxing time with us. We take pride in providing our guests with a comfortable experience and appreciate your feedback. It was our pleasure to host you, and we hope to see you for another memorable visit the next time you are in the area.The Arizona Biltmore Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

TANU, Arlington Heights

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
An all around 5 star experience. This place was outstanding on all levels: rooms, grounds, staff, dining, pool areas, bars!
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Timothy,It was a pleasure to welcome you to Arizona Biltmore, A Waldorf Astoria Resort! Your compliments humble us, and we will surely share them with our staff. Thank you for choosing our resort, and we hope to welcome you back again soon!The Arizona Biltmore Team

10/10 Excellent

Zeeshan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay; the staff was great, and the place was super clean including pools.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Zeeshan,We are thrilled to hear that you had a wonderful stay with us and that our team was exceptional in providing you with outstanding service. We are also glad you found our property well-kept, including our pools. Your positive feedback means a lot to us, and we appreciate you choosing us for your stay. We look forward to providing you with another amazing experience in the future. The Arizona Biltmore Team

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and friendliness / helpfulness of the staff was excellent and very professional. The facilities and architecture - of course - are legendary and very beautiful. Very clean and well maintained too. Prices for everything from drinks to snack bar fair was very high. There was “sticker shock” at the presentation of every menu. It will need a stiff drink before examining the final itemized receipt. I think you could send a kid to an Ivy League college for a semester for what two weeks at this place cost! But we had a nice time.
Stayed 6 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Jeffrey,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. It's also great to know that our attention to cleanliness and beautiful property added to your experience. However, we apologize for any distress about our food and beverage prices. We work hard to keep them competitive and provide our guests with great value. Should you be in the area again, please come back to see us.The Arizona Biltmore Team

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was close to downtown but relaxing no quiet . Walking path right outside was amazing.
Stayed 6 nights in Dec 2023
Response from General Manager on Feb 1, 2024
Dear Karen,Thank you for choosing Arizona Biltmore, A Waldorf Astoria Resort! We're glad you had a relaxing visit and enjoyed exploring the walking path. Please come see us again the next time you're in the area.The Arizona Biltmore Team

10/10 Excellent

Kermit

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

Geri

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property but really overpriced.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Thank you for sharing your experience. We're delighted to hear that you found our hotel very nice. We strive to provide a comfortable and welcoming experience, and it's great to know that we met your expectations. Your feedback about our pricing is important, and we will consider your concerns to ensure improvements in the future. We hope to welcome you back soon!The Arizona Biltmore Team

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for peaceful stays
It was peaceful. Room service prompt. And the food was good! Balcony was helpful for me and my pet.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Michelle,It was our pleasure to ensure you had a welcoming, comfortable visit, so thank you for taking a moment to share your positive experience. Knowing you enjoyed our friendly, attentive service, delicious food selections, and peaceful atmosphere makes our day. We look forward to welcoming you back for another relaxing time.The Arizona Biltmore Team

2/10 Terrible

Samusha

Stayed 3 nights in Sep 2023

2/10 Terrible

Noah

Stayed 1 night in Dec 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lynda Frances

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to The Biltmore for a truly memorable and enjoyable stay. We are so happy we chose this resort to celebrate a milestone birthday!
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Lynda,We always enjoy celebrating birthdays with our guests, and we're so pleased you had a pleasant stay with us at Arizona Biltmore, A Waldorf Astoria Resort. Please come see us again soon.The Arizona Biltmore Team

10/10 Excellent

Vera

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, was clean, always helpful, food was good, kids had fun in pool and slides, overall we had a great stay.
Stayed 5 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Vera,From our stunning architecture and spotless environment to our incredible dining and fun-filled amenities, we are overjoyed you had a five-star experience with us at Arizona Biltmore, A Waldorf Astoria Resort! It would be an honor to welcome you back for another incredible stay, so please revisit us soon!The Arizona Biltmore Team

10/10 Excellent

Shawndrell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale and relaxing experience. Love that the pool area is accessible 24/7.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Shawndrell,Thank you so much for the high rating. We're so happy to know that you had a relaxing experience with us and that you enjoyed the Saguaro Pool. Please come back and stay with us again soon!The Arizona Biltmore Team

10/10 Excellent

Stephanie, Denver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a lovely resort. The architecture and grounds are beautiful and well kept. Very comfortable atmosphere. Also not crowded at all despite being a holiday.
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Stephanie,Thank you for choosing Arizona Biltmore, A Waldorf Astoria Resort. Our team is delighted you enjoyed our beautiful property and comfortable atmosphere. It was our pleasure to host you, and we hope to see you the next time you are in the area for another memorable experience. The Arizona Biltmore Team

10/10 Excellent

Hassan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious for kids, friendly staff
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Hassan,It was a pleasure to welcome you and your family to Arizona Biltmore, A Waldorf Astoria Resort, and we are thrilled you enjoyed your stay. Thank you for highlighting our amazing staff. They will be delighted to know they helped you have such an enjoyable visit. We look forward to welcoming you back for another memorable experience.The Arizona Biltmore Team

10/10 Excellent

J.W.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! One of our FAVS in phoenix
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear J.W.,Thank you for your review! It was a pleasure hosting you during your recent visit. Receiving recognition for our beautiful hotel is always appreciated. Knowing that you enjoyed yourself is the best compliment we could ask for. We look forward to welcoming you back the next time you are in the area!The Arizona Biltmore Team

2/10 Terrible

Tina

Stayed 1 night in Nov 2023

10/10 Excellent

Kelly, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
This property has it all. Awesome staff , great cocktails. Lots of activities and a beautiful spa and gym. The history tour is worth the money. Spent 3 days here . Our room was beautiful.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Kelly, It was such a pleasure having you as our guest! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for also highlighting our excellent amenities and lovely accommodations. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!The Arizona Biltmore Team

8/10 Good

jonathan

Stayed 4 nights in Nov 2023

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing in all aspects!
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 15, 2023
Dear Maria,Thank you very much for your review and choosing to stay at Arizona Biltmore, A Waldorf Astoria Resort. We are so glad you enjoyed your experience with us! It was a privilege hosting you, and we look forward to welcoming you back soon.The Arizona Biltmore Team

6/10 Okay

Jason

Traveled with family and small children
Disliked: Property conditions & facilities
Room didn’t look like the pics online and food wasn’t the best. Other than that it was a good time and was a nice property.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 15, 2023
Dear Jason,Thank you for sharing your comments with us. We are glad to know that you enjoyed your overall visit and appreciated our nice facilities. However, we will take your concern regarding our dining options into consideration. Thank you, and we hope to see you again in the future for another visit. The Arizona Biltmore Team

2/10 Terrible

keona

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mediocre at best. The renovations were meh, very very old hotel, the rooms outdated, the pool bar was okay, staff however was phenomenal, service amazing the facility just needs a lot of improvement to be called Waldorf. It’s definitely a Hilton and not a Waldorf. However I cannot deny the amazing service of the staff.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 15, 2023
Dear Keona,Thank you for sharing your comments with us. First off, we are delighted to know that you appreciated our hard-working staff members, and it will be a pleasure to pass your compliments along to them. However, we are sorry to hear that our facilities did not meet your expectations. Thank you, and we hope to have the opportunity to show you a better experience in the future.

6/10 Okay

Robert

Stayed 1 night in Nov 2023