This property is mediocre at best. Check in was rushed, we had to wait a significant amount of time in line to check in, and instead of a sense of welcome or even just basic information, we were lectured about not losing our water park bracelet. The rooms are small, the bathrooms tiny, ancient pay per view tv, and very little water pressure in the shower. Our airport Marriott had better restaurant and rooms.
The water park was absolutely packed. No one managing the lazy river and wave pool, both were overflowing with people and empty floatation tubes. The other pools were small, crowded and dirty. It’s a mess for the price. I can’t imagine why anyone would pay $580 for one night of this mess, and I certainly wish I’d gone elsewhere.
I’ve never been so disappointed in a hotel, resort or property of any kind. My family really needed a vacation after a very difficult few months and I’m so grateful we only relied on the “Grand” for one night of our trip.
The cherry on top was the text I recorded at 7pm encouraging us to check out, barely a thank you for coming and mostly “be out by 11, we don’t have any time to deal with late checkout.” Just trash.