Best Western North Phoenix Hotel

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Featured Image
Outdoor pool, open 7 AM to 10 PM, pool umbrellas, sun loungers
Outdoor pool, open 7 AM to 10 PM, pool umbrellas, sun loungers
Outdoor pool, open 7 AM to 10 PM, pool umbrellas, sun loungers
Blackout drapes, iron/ironing board, free WiFi, bed sheets

Overview of Best Western North Phoenix Hotel

Best Western North Phoenix Hotel

2.5 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
9455 N Black Canyon Highway, Phoenix, AZ, 85021

Explore the area

  • Popular LocationCastles N' Coasters3 min drive
  • Popular LocationMetrocenter3 min drive
  • Popular LocationShaw Butte5 min drive
  • AirportPhoenix, AZ (PHX-Sky Harbor Intl.)24 min drive

Choose dates to view prices

About this area

Phoenix

Best Western North Phoenix Hotel is located in North Mountain, a neighborhood in Phoenix, and is near a metro station and near theme parks. Phoenix Convention Center and Arizona Federal Theatre are cultural highlights, and travelers looking to shop may want to visit Westgate Entertainment District and Happy Valley Towne Centre. Looking to enjoy an event or a game? See what's going on at Footprint Center or Gila River Arena. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails and mountain biking in the area.

What's nearby

  • Castles N' Coasters - 3 min drive
  • Metrocenter - 3 min drive
  • Shaw Butte - 5 min drive
  • Arizona State University-West Campus - 8 min drive
  • North Mountain Park - 9 min drive

Getting around

  • 19th Avenue/ Dunlap Station - 4 min drive
  • Sky Harbor International Airport (PHX) - 24 min drive

Restaurants

  • Outback Steakhouse — 7 min walk
  • Fajitas — 9 min walk
  • Sweet Tomatoes — 10 min walk
  • Raising Cane's The Metropolis — 18 min walk
  • Bobby Q — 19 min walk

About this property

Best Western North Phoenix Hotel

Phoenix hotel in North Mountain, near Castles N' Coasters
Along with an outdoor pool, this hotel has a fitness center and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a spa tub, a business center, and dry cleaning. All 86 rooms provide conveniences like microwaves and coffee makers, plus free WiFi and TVs with cable channels. Free local calls, hair dryers, and ironing boards are among the other amenities that guests will find.
Best Western North Phoenix Hotel offers 86 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool or spa tub without adult supervision. Guests under 16 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6 AM–9 AM

Things to do

  • Fitness center
  • Outdoor pool
  • Spa tub

Family friendly

  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station

Outdoors

  • BBQ grill(s)
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Fireplace in lobby
  • Renovated entire property - March 2018
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels

Entertainment

  • 40-inch TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Free local calls
  • Iron/ironing board
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per night, plus a deposit of USD 150.00 per stay
2 per room (up to 35 lbs)
Service animals are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Preferential Card, and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7 AM to 10 PM
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation
Alcohol is not served at this property
Children under 16 years old are not allowed in the swimming pool or spa tub without adult supervision
Guests under 16 years old are not allowed in the fitness facility or spa tub

Property is also known as

Quality Inn Metro
Quality Inn Metro Center
Quality Inn Metro Center Phoenix
Quality Metro Center
Quality Metro Center Phoenix
Mainstay Suites Metro Hotel Phoenix
Best Western North Phoenix
Best Western Hotel
Best Western
Mainstay Suites Phoenix
Mainstay Phoenix
Quality Inn Suites at Metro Center
Best Phoenix Hotel Phoenix
Best Western North Phoenix Hotel Hotel
Best Western North Phoenix Hotel Phoenix
Best Western North Phoenix Hotel Hotel Phoenix

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 555 out of 966 reviews
5 - Excellent 57%
Rating 4 - Good. 272 out of 966 reviews
4 - Good 28%
Rating 3 - Okay. 59 out of 966 reviews
3 - Okay 6%
Rating 2 - Poor. 31 out of 966 reviews
2 - Poor 3%
Rating 1 - Terrible. 49 out of 966 reviews
1 - Terrible 5%

4.5/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, security and hot breakfast. Friendly front desk staff members and showing teamwork.
Stayed 1 night in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Doors slam too loud
Stayed 5 nights in Oct 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a dump! For a Best Western property it’s comparable to Motel 6. Dirty, outdated and smelly hallways & room. Upon checking in around 3:30 pm two housekeepers were sitting in the lobby using their cellphones. When I entered room 128 I noticed a large stain near the bathroom on the tiled floor and debris on the carpet. Room was stuffy & smelled musty. Tissue box completely empty, later I discovered that shampoo and lotion sample bottles were also empty on the bathroom vanity. Within couple of minutes I returned to the lobby with pics of the condition of the room. I spoke w/ front desk and Jennifer the manager. 1 housekeeper & 1 front desk staff were dispatched to my room to wipe the floor & vacuum as I stood in the door waiting. Later on that evening, I discovered another fecal- like large stain behind the toilet. I spoke w/ Jennifer the manager about changing rooms. I was told no other 2 Queen beds were available & she couldn’t issue a discount because I booked through Expedia & my transaction was final. I paid $290 for 2 nights in this dump - unbelievable!!! Don’t stay here. I’m really shocked to see 5 star reviews of this place - maybe a place like this is acceptable in Arizona😱I’ll be submitting more reviews about this property including YELP with pictures of this HELL HOLE! Book your room somewhere else.
Stayed 2 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2021

1/5 Terrible

Traveled with partner
Disliked: Property conditions & facilities
I was going in for surgery Anda hospital recommended this place and I went to bed and the mattress what is broken he would lay on it and it would just bend on the side where I was laying so I had to maneuver myself to lay in the middle so I wouldn’t fall off the mattress not a good experience especially if you’re having back surgery the next morning
Stayed 2 nights in Oct 2021