All good except carpets and odor
Posted Nov 14, 2016
This hotel is well designed and thought out.
It is very popular and has many business travelers and airline crew staying there as well as groups of sports teams etc.
The reception staff are friendly.
The only drawback to this hotel was its carpet cleanliness- infact being located in Tempe, Arizona I wondered why they needed wall to wall carpets when it is hot and dusty.
As a result, there is a constant dusty/ musty odor on the corridors and unfortunately the room I stayed in- as well as my colleagues room all had the dirty carpet smell.
My suggestion is to get rid of the carpet and replace it with something easier to clean and keep dust off in the Arizona climate.
The Wi-Fi, guest laundry, coin dispensers for drinks and such were all working and in good condition.
Comment from Hotel Management
Nov 15, 2016 by SC, Hotel Management
Thank you for staying with us at the Best Western Plus Tempe by the Mall and for the feedback about your stay. We are always trying to improve and value all comments. We are looking into the issues that you encountered to ensure that it will not be an issue for others going forward. The Property Improvement Plan is on process and should be done by the end of this year.