Ratings based on 349 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Fl.

Great hotel

Posted Sep 26, 2016
Pros: What's not to like?
Cons: Nothing
Location: I only stayed one night, and left very early the following morning.
Modern, spacious, ultimate comfort, do not pass up.
Comment from Hotel Management
Sep 28, 2016 by Ruby V., Hotel Management
Thank you for choosing to stay with us on your recent trip to Tempe. We appreciate the feedback on what we are doing well with. Comments like this help us to get better and we appreciate it. We can't wait to be of service to you again in the future.
5 out of 5
by A verified traveler from Ohio

Business stay for three days

Posted Sep 18, 2016
Pros: Location
Cons: Nothing
Location: Across street from Arizona Mills Mall and just around the corner from iconic restaurant Rustler's Rooste. Close to airport
Excellent hotel in prime location with excellent staff and rooms. Price was very competitive with lower end hotels. being familiar with area lets me choose this hotel over and over again.
Comment from Hotel Management
Sep 20, 2016 by BWPT, Hotel Management
Thank you for staying at the Best Western Plus Tempe by the Mall we are so happy to hear you enjoyed your stay and are happy with the location. We hope you choose to stay with us again whenever your travel needs bring you back to Tempe!
4 out of 5
by A verified traveler

Posted Aug 3, 2016
Loved it it's my second stay here and would come back again
Comment from Hotel Management
Aug 5, 2016 by BW TEMPE, Hotel Management
Thank you for staying at the Best Western Plus Tempe by the Mall we are so happy to hear you enjoyed your stay. We look forward to having you with us again.
2 out of 5
by A verified traveler from Spokane

Hotel in need of renovation.

Posted May 21, 2016
We booked this hotel for 4 nights, but checked out after the first night. The lobby area is okay, but the rest of the hotel smells terrible. We were on the third floor and the minute we got off the elevator we were hit with this awful smell. My husband thought that it was probably a heavy deodorizing spray. Our room was superficially clean, but upon closer inspection we could see that it hadn't been deep cleaned for years. Dust buildup around the edges of the carpet and in corners of bathroom. There was an empty bandaid wrapper under the sink in the bathroom and the cold air return cover in the room was duck taped to the wall. The manager offered us a different room, but it was pretty much the same. Hotel staff were very nice.
Comment from Hotel Management
May 27, 2016 by Hotel Management , Hotel Management
Thank you for taking a moment to review your recent stay with us. I would like to apologize for the issues that you encountered. I'm sorry to hear how this affected your experience with us. I see several opportunities here on where we can improve and we will be working on them to ensure they do not happen again in the future.
3 out of 5
by A verified traveler

Close to Arizona Grand Hotel.

Posted May 14, 2016
Close to Arizona Grand Hotel. Close to Mill Avenue. Wifi was not reliable. Too much scented air freshener in lobby which seemed to be coming through ventilation system. Did not like this.
Comment from Hotel Management
May 28, 2016 by Hotel Management , Hotel Management
Thank you for choosing to stay with us on your recent trip to Tempe. We appreciate the feedback on where we can improve. Comments like this help us to get better and we appreciate it. We can't wait to be of service to you again in the future.
3 out of 5
by A verified traveler

Posted May 14, 2016
Not enough pillows and request for more was ignored. After second attempt we were told there weren't any more.
Comment from Hotel Management
May 27, 2016 by Hotel Management, Hotel Management
Thank you for choosing to stay with us on your recent trip to Tempe. We appreciate the feedback on where we can improve and apologize for the inconvenience.
5 out of 5
by A verified traveler from guam

Great Hotel!!!

Posted Apr 28, 2016
Staff was very nice except for the front desk person assigned on my second night. He wasn't smiling. Perhaps he has good reasons tho. Otherwise everything is perfect!! Very clean, the shower is great, housekeeping staff, shuttle driver are very friendly :)) wanted to suggest tho to move the soap and shampoo and conditioner dispenser farther from the shower head cuz I keep on hitting my head in it. Overall love the hotel!!!
5 out of 5
by A verified traveler from Novi, MI

Great amenities!

Posted Apr 26, 2016
Pros: I loved that the shower had wall dispensers of Dial body wash, shampoo and conditioner! The full continental breakfast was great.
The refrigerator wasn't working in our room. We reported it and it was replaced by the time we came back from dinner.
5 out of 5
by A verified traveler from Cave Creek Az.

Very nice hotel close to Arizona Mills Mall.

Posted Apr 26, 2016
Pros: The location
Cons: nothing
Location: Arizona Mills Mall
Very nice stay! The staff was super helpful. We had everything we needed.
2 out of 5
by A verified traveler

Nothing special

Posted Apr 25, 2016
There was a door in our room which obviously can adjoin the next room if people want that. However, if you don't want to feel like you are in the same room with the people next door it's not so good. Could hear every word they said, and were once awakened at 4 AM with them talking loudly. There was no tub in our room; also the latch on the bathroom door was loose so if you closed it completely, it would stick and the person inside couldn't open it. Definitely would be a problem if someone were staying here by themselves!