Ratings based on 1,157 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

disappointing stay

Posted May 21, 2017
Pros: hotel staff
Because of computer work, I confirmed the wired internet connection in the hotel room with the hotel manager and the corporate office before I made the reservation. Apparently the ethernet cable in the room just for show, there's no signal in the cable, they don't work. The maintenance guy insisted it should work; we tried the hook up in a different room; it didn't work either. He left to reset the modem, I never heard back from him again.
Comment from Hotel Management
May 24, 2017 by SC, Hotel Management
Thank you for taking a moment to review your recent stay with us. I would like to apologize for the issues that you encountered. I'm sorry to hear how this affected your experience with us. I see several opportunities here on where we can improve and we will be working on them to ensure they do not happen again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2017
Hotel staff friendly. Would stay again. Close to mall and highway system.
Comment from Hotel Management
May 18, 2017 by Ruby V, Hotel Management
Thank you for staying at the Best Western Plus Tempe by the Mall we are so happy to hear you enjoyed your stay. We look forward to having you back with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Very nice hotel would stay again

Posted May 15, 2017
Pros: The breakfast
Cons: a have a bar would be nice
Location: everything was very close
staff super a tentative and the breakfast was very good.
Comment from Hotel Management
May 16, 2017 by Ruby Valencia , Hotel Management
Thank you for staying at the Best Western Plus Tempe by the Mall we are so happy to hear you enjoyed your stay. We hope you choose to stay with us again whenever your travel needs bring you back to Tempe!
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Close proximity to highways. Good central locatio

Posted May 10, 2017
Pros: Close to highways, Location. Breakfast was always kept stocked up to closing time.
Cons: Get rid of the "Plus" in the name. Room rate seemed a little high for what you actually got.
Location: We picked this because of breakfasts and location to highways. We're out for Spring Training every year, so we are visiting ball parks all over area.
Clean hotel, great breakfasts, pleasant staff. Was a little disappointed to find that room was normal size or smaller, expected a larger room or suite due to the "Plus" in the name.
Comment from Hotel Management
May 12, 2017 by ruby, Hotel Management
Thank you for choosing to stay with us on your recent trip to Tempe. We appreciate the feedback on where we can improve and what we are doing well with. Comments like this help us to get better and we appreciate it. We can't wait to be of service to you again in the future.
3 out of 5
by A verified traveler

Posted May 8, 2017
The Hotel was Ok. I was on the third floor and could hear the people by the pool as if they were just outside the window, well past 10:00pm.
Comment from Hotel Management
May 18, 2017 by Ruby V, Hotel Management
Thank you for staying at the Best Western Plus Tempe by the Mall. We apologize for the issues you experienced. We hope to have you back with us in the future.
3 out of 5
by A verified traveler from Michigan

Posted May 5, 2017
Pros: Staff at the front desk were professional and courteous.
Expedia site led me to believe this was a newer hotel by picture and room picture but interior of hotel and room were both a 2 out of 5 on a scale of hotels I stay at.
Comment from Hotel Management
May 8, 2017 by sc, Hotel Management
Thank you for choosing to stay with us on your recent trip to Tempe. We appreciate the feedback on where we can improve and what we are doing well with. Comments like this help us to get better and we appreciate it. Our Property Improvement Plan is on process. I apologize and I hope we will have the opportunity to be of service to you again in the future.
1 out of 5
by A verified traveler from Virginia

Won't be back

Posted May 4, 2017
Place needs a complete remodel. Room was well worn and dirty. Bed was worst I've ever slept in. Mattress had big dip in middle. Support staff needs to find some other place to hang out besides the lobby. Bathroom was in poor condition, broken tiles. Pillow had makeup on it - clearly had not been changed out for fresh linen. Last - the AC unit smelled musty and made horrible noise. Wish I had taken photos to post.
Comment from Hotel Management
May 8, 2017 by SC, Hotel Management
Thank you for staying with us at the Best Western Plus Tempe by the Mall and for the feedback about your stay. We are always trying to improve and value all comments. We are looking into the issues that you encountered to ensure that it will not be an issue for others going forward.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin, Milwaukee

First trip to Arizona. (vacation)

Posted May 1, 2017
Patti and I (michael) had a wonderful time on vacation. Loved the hotel very much. Great service, great breakfast, friendly and professional staff, and the free coffee 24 hours a day was a major plus. (well see you again next year)
Comment from Hotel Management
May 3, 2017 by sc, Hotel Management
Thank you for your kind review of our hotel! I will share your feedback with our associates they always love to hear about the hotel reviews. Our staff works really hard and so it is wonderful to hear positive feedback, which is always so rewarding. We look forward to seeing you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

great motel

Posted Apr 28, 2017
Have stayed here before and have always had a pleasant stay. Reasonably priced, clean, good TV, good selection at breakfast, great location in the Phoenix area.
Comment from Hotel Management
May 1, 2017 by SC, Hotel Management
Thank you for your kind review of our hotel! I will share your feedback with our associates they always love to hear about the hotel reviews. Our staff works really hard and so it is wonderful to hear positive feedback, which is always so rewarding. We look forward to seeing you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Very quiet. Slept and ate well

Posted Apr 25, 2017
Friendly and efficient. That enough. Having to continue adding remarks to do this review is very irritating.
Comment from Hotel Management
Apr 26, 2017 by sc, Hotel Management
Thank you for staying at the Best Western Plus Tempe by the Mall we are so happy to hear you enjoyed your stay. We hope you choose to stay with us again whenever your travel needs bring you back to Tempe!