Ratings based on 1,302 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Family vacation

Posted Apr 24, 2017
The grounds are beautiful and it is a very special place, secluded, within nature, wildlife, the desert. The pools are great, and quiet, even with kids. For the rooms make sure you ask for a downstairs without an upstairs so noone is above you. We had a nice private patio which was nice but not all rooms have a private patio. Make sure you close the sliding glass doors to keep the unwanted bugs out, don't forget this is in the desert. Overall we had a nice relaxing stay. Where I think the hotel can improve is the size of the beds, double beds are not that comfortable.
Comment from Hotel Management
Apr 24, 2017 by BouldersManager, Hotel Management
Thank you for the review. We are glad to hear you enjoyed your stay and the beautiful property we have. We appreciate the feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Wonderful vacation

Posted Apr 23, 2017
This resort is exceptional! From the food choices to activities this resort has so much to offer. We were there 5 days and rarely left. The staff were always friendly and helpful, every one of them! We will stay there again when visiting Scottsdale. Loved the resort!
Comment from Hotel Management
Apr 24, 2017 by BouldersManager, Hotel Management
With all the activities and dining options on property there is really no reason to leave the property. We are glad you felt this way and enjoyed your stay. Thank you for the feedback. It is greatly appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2017
Beautiful hotel. Two complaints. The pool at the Lodge was dirty. Housecleaning often came late afternoon, which was too late. The staff was lovely , and overall it was a beautifu resort.
Comment from Hotel Management
Apr 24, 2017 by BouldersManager , Hotel Management
Thank you for the feedback. We will look into both issues you mentioned. We are glad you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manlius, NY

A little slice of HEAVEN!

Posted Apr 22, 2017
Pros: EVERYTHING
Cons: NOTHING
Location: We golfed at Rancho Manana. We ate breakfast at Local Johnny's. We visited the Kierland Commons and had a fabulous dinner at Mastro's Ocean Club.
This place is absolutely amazing! We were able to golf, relax, go on nature walks, and eat great food. The staff was very friendly and accommodating. I can't wait to go back! If you are considering this place, BOOK IT! You won't be disappointed!
Comment from Hotel Management
Apr 24, 2017 by BouldersManager, Hotel Management
Thank you for the review and the kind words regarding our resort. We appreciate the feedback and look forward to having you as our guest again.
2 out of 5
by A verified traveler

Bad info & support

Posted Apr 16, 2017
Pros: Bathroom
Cons: Trained personnel, accurate wine list on ipad, upfront notice about policiesy
Asked to be housed next to other guest - not done - agent had no excuse Refused 6-630pm dinner at Palo Verde - told none til 7pm Arrived at 645pm and room was empty - only one other table occupied - only two by 8pm Wine list has no years - went to cellar - chose wine w/out price - waiter said $100/bottle Actual price $250 which appeared on bill paid by my guests. Told no Hilton miles because I used Expedia to book my room - no prior notificaiton Expedia was $160/nt less than calling Boulders direct - makes no sense to consumer Bathroom nicely redone - rest tired - overall hotel looked like a 30 year old version which I stayed at in the 1980's - no longer a 5 star property.
Comment from Hotel Management
Apr 21, 2017 by BouldersManager, Hotel Management
We apologize for the issues you experienced during your stay with us. We appreciate you brining these issues to our attention.
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Wonderful desert stay

Posted Apr 7, 2017
Pros: Beautiful views, landscaping, relaxing, accommodating
This is a great getaway - there is golf, tennis, hiking and relaxing views plus a spa. Accommodations are arranged that you feel very private. Food was delicious.
Comment from Hotel Management
Apr 10, 2017 by BouldersManager, Hotel Management
Thank you for the review. We are glad you enjoyed some of our many amenities such as golf, tennis, hiking, and spa. We hope you visit again.
5 out of 5
Recommended
for Couples
by A verified traveler

Beautiful serene stay

Posted Mar 20, 2017
Pros: Casitas and Nature paths
Cons: Wait staff at the pool. Slow service and area was not monitored on a regular basis for tidiness.
Location: Spotted Donkey was great.
Beautiful views and layout of the resort. Very easy to get around.
Comment from Hotel Management
Mar 20, 2017 by BouldersManager , Hotel Management
We are glad to hear of some of the positives of your stay. We do apologize for the issues at the pool and are currently looking into this. We appreciate the feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

Big resort far from downtown Scottsdale

Posted Mar 12, 2017
Pros: Far from town, no coffee shops on property, parking is far from rooms so it's a challenge to get out.
Cons: Tennis courts need pretty serious updating, and the overall service can be improved, see main text.
Location: Property is nice, but far from downtown Scottsdale or Phoenix. Pretty much anything is a 20-25 minute drive. There is some hiking trails on property.
Casita-style hotel with 2 golf courses. We visited for the tennis program which was great. Both pros were awesome and the daily workouts were challenging. However, for the price the tennis courts need to be re-surfaced - lots of cracks. Multiple pools on property but no poolside food/drink service, at least not at the club pool. Some hiking trails are available on property. The service at the hotel was OK - we need to call repeatedly for the rollaway bed and the fire wood to be delivered. They never replaced the q-tips in the bathroom and we had to ask for the shampoo and coffee pods to be replaced also. Considering that there is no coffee shop in this huge property, not being able to make a cup of coffee was annoying.
Comment from Hotel Management
Mar 13, 2017 by BouldersManager, Hotel Management
We apologize for the issues your experienced during your stay with us. We do appreciate you bringing your experience to our attention. We are glad you enjoyed your time with our tennis pros.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2017
fun hotel. Pool needs to be heated during the colder months. Rooms are large with plenty of room and space. Great for the whole family including our dog.
Comment from Hotel Management
Mar 13, 2017 by BouldersManager , Hotel Management
Thank you for the review. All of our pools are heated year round. We are glad your dog enjoyed our property as well. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

February weekend in AZ

Posted Mar 5, 2017
Pros: The Casita and the Spa
Cons: Nothing
Location: We are there for only 3 nights, and prefer just to stay and enjoy the Resort property.
Another wonderful, restful time at the Boulders. Resort and Spa staff were outstanding. Look forward to our next stay at the Boulders.
Comment from Hotel Management
Mar 6, 2017 by BouldersManager , Hotel Management
We are glad you had such a great trip. We hope to see you again and appreciate the feedback.