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Great customer service. Great location only steps from baseball stadium and basketball arena. Free parking. Clean rooms. Lots of room. Plus a mini kitchen / wet bar. Free coffee and breakfast available.
There was a Hip-Hop competition in town & a lot of them were rude & they over run the breakfast area, even filled their backpacks with food & left little for the rest who had to wait for staff to refill items. Only 1 staff person working the breakfast area with so many people so it was a mess.
Had a problem with our room. Tub would not drain. Conditioner bottle empty and no hot water. I did like that they refill shampoo and conditioner bottles rather than throw away small bottles. Given a new room which was much better. Had a nice wine social in the afternoon with cheese. Nice hot breakfast ...
Really relaxing, 90 degrees if cloudy, 100+ in the sun. Lovely pool and water jets. Good sun beds. Despite the size of the setup, the pool is never really busy. There is a box of toys children can use.
This is the second time I stayed at this hotel. The first time was a good experience. However, the second time we had issues with the door key (wouldn't unlock on first/second/third try), wifi Internet, and power (room was quite warm and AC dripping water).
overall experience was good, staff very friendly and knowledgeable about the area. Would recommend for business travelers as it's on a school location.
We booked our stay online. Didn't know what to expect. It was clean spacious. Lots eateries around, as well as free got breakfast on site, and an evening social, tennis court, b ball court , lounging area. Too much to speak on, gotta see it for yourself. Diamond in the rough.
My only concern with this hotel is the parking lot at night. The room was clean and orderly, with excellent water pressure and the bed comfortable with nice pillows and good lighting in room. The decor appeared new and I did not notice any damage or concerning areas in room. Plus there was a fridge, ...
The room was really large compared to what I am used to. Location was very easy to find. Beds were the best I've ever slept in. Wished I could bring one home for me. Front desk staff Justin went above and beyond to help us out.
Location is the main feature the San Carlos offers. It does have a great history, but that doesn't translate to modern comforts. Again, the staff was very nice and helpful. However, the bathroom was very small with no counter space - and we are not big people. No refrig in the room...so no leftovers ...
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