Ratings based on 273 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

I met my sister and family for Thanksgiving

Posted Dec 1, 2016
Pros: the location, the spaciousness of the suites, and the outdoor pool and bbq area were very relaxing
Cons: add an oven to the "full" kitchen
Location: We come into town frequently to visit family scattered around the Valley of The Sun, so the location is central to them all.
I was going to cook our holiday dinner in my suite, but discovered the "full" kitchen didn't have an oven. No worries though, the microwave was huge and I cooked my 12.3 lb turkey in it in a cooking bag, nestled in a big rectangular pyrex pan. My sister prepared the rest n her suite and all had a great Thanksgiving dinner. We will definitely stay here again when we need to stay in town. The desk clerk, I think her name is Alvinia?, was the most helpful person and helped make our stay especially comfortable.
4 out of 5
by A verified traveler

A Nice Suprise

Posted Nov 13, 2016
This was my first visit - during a business trip. The property is clean and well-kept with updated furnishings. My studio unit was larger than at comparable facilities boasting fully equipped suites. Full-size refrigerator; nicely equipped kitchen. Excellent mattress, NO beat-up furnishings. Getting checked-in took way too long. Since when does it take more than five minutes to "boot up" a front desk computer. Those computers should be all ready to check guests in starting at 3pm. It was around 4 when I checked in. I would definitely return if I am visiting that particular area again.
Comment from Hotel Management
Nov 15, 2016 by Aeryn O., Hotel Management
Hello Barbara, Thank you so very much for taking the time to leave this wonderful and detailed review of our hotel. It is great to know that you were able to enjoy what makes a Candlewood Suites special like the fully equipped kitchen and our new mattresses. We do apologize for the lengthy check in process, our computers can be quite tricky at times if we get logged out. Again we apologize for the delay and will try to work on a better solution moving forward. All feedback positive and/or negative just helps us be a better team and a better hotel. We hope to see you back again next time you are in the area.
3 out of 5
by A verified traveler from new zealand

Bad communication

Posted Oct 23, 2016
Turned up aftar 3 which was checkin time The guy behind the desk said he had no booking under that name so I showed him my confirmation from 4 months prior, Looking confused he eventually found it to then tell me room wasn't ready because I was early W T F .
Comment from Hotel Management
Oct 25, 2016 by Aeryn O., Hotel Management
Hello regraven, I greatly apologize that you had a negative experience at check in. We will discuss as a team to ensure we are providing the best guest service possible. Thank you for taking the time to let us know your thoughts. This assists us in being the best hotel possible.
5 out of 5
by A verified traveler

Posted Oct 8, 2016
This hotel is great. I forgot my iPhone there and they saved it for me. Very rarely such characters.
Comment from Hotel Management
Oct 11, 2016 by Aeryn O., Hotel Management
Thank you for taking the time to leave us this great 5 star review! Guest satisfaction is our top priority and our entire team values your business. We hope to see you again next time you come to Phoenix.
5 out of 5
by Brian from Phoenix

very nice for a local get a way

Posted Aug 31, 2016 on Hotels
Everything was as advertised
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Hello Brian, Thank you for the wonderful 5 star review! Our entire team thanks you for taking the time to leave us your comments.
5 out of 5
by A verified traveler

Nice hotel, convenient location

Posted Aug 28, 2016
Excellent value, recommended by family member, very clean, wonderful room, definitely would stay again
Comment from Hotel Management
Aug 31, 2016 by Aeryn O., Hotel Management
Thank you for taking the time to leave our hotel this wonderful 5 star review. We hope to see you back with us next time you are in the Phoenix area.
3 out of 5
by Thomas from Lake Havasu city az

Posted Aug 14, 2016 on Hotels
We came in and the hotel clerk wasn't friendly with us because clerk was asking for credit card and we told clerk that we already paid for room and she wrote and said that need deposit in case of anything damage but we treat a room with respect. Then next morning I put luggages in mr car and then I went back and used room key to open the front door and it won't open and I can't call courtsy phone because I am deaf and can't hear the phone and the hotel clerk said use phone and told her that can't hear the phone then she let me in
Comment from Hotel Management
Aug 18, 2016 by General Manager, Hotel Management
Hello Thomas, Thank you for taking the time to leave us your comments about your stay. I do greatly apologize that you experienced any negative issues. Our check in policy is valid credit card with matching photo ID and credit card is used to authorize an incidental hold. Our clerk was just following policy and hopefully you can understand they were not trying to upset you by any means. I do also apologize that you were not able to re-gain access to the front door. This is a great learning opportunity for our team and I will share this concern with everyone so that we can do better.
5 out of 5
by Victor

Posted Jul 11, 2016 on Hotels
Comment from Hotel Management
Jul 15, 2016 by Aeryn, Hotel Management
Thank you for taking the time to leave our hotel this great 5 star review!
5 out of 5
by A verified traveler

Posted Jul 9, 2016
I slept well ! Usually I tend to have problem sleeping in hotels . But at this one , I was able to ! Nice! It was clean all around . Easy access to the freeways . Stores and etc .
Comment from Hotel Management
Jul 11, 2016 by Aeryn O., Hotel Management
It is wonderful to read this great review and to know that you enjoyed a good nights sleep. Our team hopes to see you back again soon.
5 out of 5
by Ashley

Posted Jul 5, 2016 on Hotels
Comment from Hotel Management
Jul 11, 2016 by Aeryn, Hotel Management
Hello Ashley, Thank you for leaving our hotel this wonderful 5 star review.