Ratings based on 1,195 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Farmington MN

Nice pool area but poor service and uncomfortable

Posted Apr 20, 2017
The rooms don't look anything like in the pictures. The food was decent at the restaurant but the service was terrible
Comment from Hotel Management
Apr 21, 2017 by Gloria, Front Office Assistant Manager, Hotel Management
Hello Josh, We have passed on your notes to our staff. I'm sorry your stay wasn't to your liking.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Posted Apr 10, 2017
Pros: the price was good and the pool and hot tub were very nice
bit of a ways to get to downtown Phoenix but if that isn't important nice shops and restaurants nearby
Comment from Hotel Management
Apr 21, 2017 by Gloria, Front Office Assistant Manager, Hotel Management
Hello James, Thank you for your feedback. We're glad you got to head into town for some local shopping. Hope to see you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Quite Oasis

Posted Apr 1, 2017
An excellent place to just relax around the pool without the noice of traffic or large crowds. Never had to rush for a spot around the pool. The botanical gardens is a fantastic feature for those that doesn't get to see dessert plants on a regular basis. The restaurant had great tasting food and lots of choices. The supper menu was quite expensive but learned quickly to ask for the lunch menu at supper time. The restaurant staff struggled if there were more than 5 tables occupied. Would go back again.
Comment from Hotel Management
Apr 7, 2017 by Gloria, Front Office Assistant Manager, Hotel Management
Thank you for your review. We're glad you enjoyed the pool, and our botanical gardens. I'm happy to hear your were able to eat at our on site restaurant. We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Midwest

Nice resort with a great views.

Posted Mar 26, 2017
Pros: Spacious rooms and the great views!
Cons: Laundry facilities added would be wonderful.
Location: Many things to do in the Carefree and Cave Creek area. Scottsdale nearby is a bonus as well!
Everything during our 5 night stay went well! Check-in was extremely efficient. We requested a small refrigerator and it was brought promptly to our room----great service! The on-site restaurant was very accommodating and delicious. Swimming pools, tennis courts, a spa~~~~everything you could want is on site. My family of four plan to return in the future!
Comment from Hotel Management
Mar 29, 2017 by Gloria, Front Office Assistant Manager, Hotel Management
Hello Suzy, We appreciate you taking the time to write a review. I'm glad that you enjoyed your stay, and that you got to eat from our on site restaurant. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Desert oasis!

Posted Mar 26, 2017
Pros: Loved the room, comfort, decor , views and beauty of the resort!
Cons: Only once did the maid service not change the bed and towels when we wanted.
Location: Location is great.. Beautiful, quiet desert location. Many quaint shops and gallerys to explore in little Carefree.AZ with a short drive to Scottsdale
Stayed 10 nights in the Senoran suite and it was wonderful! A real hidden gem about 10 miles out of Scottsdale. I had neck surgery so room amenities and comfort was a must.. Staff, free shuttle, room and resort was great! We had a family emergency and had to leave 2 days early and they were great about it... sad to leave. We will defiantly be back for a real vacation!!
Comment from Hotel Management
Mar 29, 2017 by Gloria, Front Office Assistant Manager, Hotel Management
Hello Laura, We appreciate you taking the time to write a review. I'm happy to hear you enjoyed your stay with us - from the location, to the staff - and I'm also glad you got to use our complimentary shuttle service. We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2017
Had a very nice stay, nothing that really put it over the top. Decent food, nice pool area, friendly staff. Would stay here again
Comment from Hotel Management
Mar 29, 2017 by Gloria, Front Office Assistant Manager, Hotel Management
Hello, Thank you for your review. I'm glad you enjoyed your stay with us, and look forward to your next visit.
3 out of 5
by A verified traveler from Bonsall, California

Difficult to find in the dark

Posted Mar 25, 2017
Pros: Old fashioned architecture
Cons: Staff
Location: Golf
Staff was very slow and not that helpful with bags. Just watched us trying to lift bags up a step. Food was good in restaurant but service was very slow.
Comment from Hotel Management
Mar 29, 2017 by Gloria, Front Office Assistant Manager, Hotel Management
Hello Barrie, I apologize for the inconvenience. We will make sure this doesn't happen again in the future. We appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel in Beautiful setting.

Posted Mar 24, 2017
Pros: Made most of the desert landscaping. Quiet!
Cons: Restaurant staff and food. Should add mini-fridges to rooms ... I am diabetic and need to keep insulin cool.
Location: Close to Carefree and Cave Creak. Perhaps 15 minuted drive to Westworld.
Nicely maintained hotel and rooms. Rooms are huge, beds could be better, very clean. Extremely well priced for the Scottsdale area. Restaurant bar left a lot to be desired. Tables left too ;long before clearing. Bar service and food okay.
Comment from Hotel Management
Mar 29, 2017 by Gloria, Front Office Assistant Manager, Hotel Management
Hello, Thank you for taking the time to provide us with feedback. I'm glad that you enjoyed your stay, and were able to get around to Carefree and Cave Creek. Come back to see us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
They need more help with bell hop. No one there and I couldn't get a cart for my luggage. Otherwise the hotel was great!
Comment from Hotel Management
Mar 29, 2017 by Gloria, Front Office Assistant Manager, Hotel Management
Hello, We appreciate you taking the time to provide us with feedback, and will work to fix the issue encountered. We're glad you enjoyed your stay with us, and hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Outside of town and quiet.

Posted Mar 22, 2017
20 minutes north of Scottsdale; quiet and pretty area. Pretty pool area. Walls a bit thin.
Comment from Hotel Management
Mar 22, 2017 by Gloria, Front Office Assistant Manager, Hotel Management
Hello, Thank you for taking the time to write a review. I'm glad you got to enjoy the area, as well as our pool. Come see us again soon.