Ratings based on 340 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Wetaskiwin Alberta

Quiet Location

Posted May 31, 2017
Quiet hotel located a short distance from major highways and attractions. Breakfast was above average for most hotels. The pool area never had towels and the pool needed a better cleaning.
Comment from Hotel Management
Jun 7, 2017 by sam, Hotel Management
Dear Guests, We thank you for your feedback. We will further improve our pool area. Warm regards. Sam T-GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Centrally located in lovely small town

Posted Apr 29, 2017
Pros: It was in a nice location with a view of the mountains.
Cons: If the breakfast menu could be varied. We had the exact same breakfast items five days in a row. I realize if you only stay a day or two not such a b
Location: Lot of local adventures. The town had a huge park with large fountain. Shopping was varied and close.
From the time we checked in till we left everyone was kind and smiling. Meghan the clerk that checked us in was so nice. We were there for six days and every evening when we went out she spoke and smiled. The gentleman who ran the hotel was extremely helpful and nice. The maid all made sure we had what we needed and the rooms where kept clean. I would not hesitate to stay here again.
Comment from Hotel Management
May 29, 2017 by sam, Hotel Management
Dear Guests, We are so glad you thoroughly enjoyed your stay with us and are thankful for sharing it with all of us. Looking forward to serve you soon again. Sincerely, Sam T-GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Barrie, ON

stayed 4 nights

Posted Apr 26, 2017
Pros: Staff were very nice. Pool was refreshing. Very clean.
Cons: Ask visitors what location they would prefer if possible when extended stay.
Location: Fountain Hill park and the fountain itself were beautiful. Plaza up the street, very close.
The pool and beds were very comfortable. As we were staying 4 nights it would have even been better if we could have a balcony with a view of the mountains.
Comment from Hotel Management
Apr 26, 2017 by sam, Hotel Management
Dear Guests, WE are so pleased that you enjoyed your stay with us and had a great time in our pool. Please note that we do have rooms with private patio and view.Make sure to choose them on your next visit. It will be our pleasure to serve you. Sincerely, Sam T-GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful place to get refreshed

Posted Apr 18, 2017
This is our "go to" place when we are in the Phoenix area and need a room.
Comment from Hotel Management
Apr 20, 2017 by Megan, Hotel Management
Thanks for staying with us. We appreciate your feedback!
1 out of 5
by A verified traveler from LakeHavasu AZ

Posted Apr 13, 2017
Pros: Nothing
Cons: fire the mgr
We had leave because the Manger was so abusive we checked in to the Marriot great service and left the Comfort in.
Comment from Hotel Management
Apr 18, 2017 by sam, Hotel Management
Dear Guest, We do apologize if you felt I was rude. Please note that at check in, I infomed your wife that this is a NON SMOKING room and a NON SMOKING hotel. YOu acknowledged it with your signature. You still decided to smoke in your room . When I came in to your room, it was full of smoke. We find it deterimental to our business and other guests. You told us you had a service animal. We did not charge you for that. However, your pet jumped on me and ran outside and was barking. It was NOT in your control. Your wife nor you, were controlling the pet, she was hitting the pet hard.Obviously, this was not a service animal. I asked you to stop smoking--period. Instead you decided to leave.Sorry if you felt I was rude. I was not. Sincerely, Sam T-GM
3 out of 5
by A verified traveler

Posted Apr 13, 2017
Pros: staff were friendly & accommodating liked the location, away from the traffic of Phoenix
Cons: need to add more to their breakfast menu did not like pillows. too soft
see comments below. bigger breakfast menu, didn't like the pillows staff very friendly & helpful
Comment from Hotel Management
Apr 18, 2017 by sam, Hotel Management
Dear Guests, We want to thank you for your comments and your business. I certainly will inform Choice hotels and ask them to include more items on breakfast bar. Please note that there are in fact two different pillows on each bed with a sign--Hard/Soft that our guests can choose from. They are also approved. But will certainly will revert back to corporate. We appreciate your comments. Sincerely, Sam T-GM
3 out of 5
by A verified traveler

felt like I was sleeping on the side of a freeway.

Posted Apr 8, 2017
Pros: Staff are very friendly.Moel is very clean.
Location: Plnnacle Peak, Camelback Mountain
The room itself was good but, our room faced the front of the motel and a very busy road so evrry couple of minutes a Harley or a Suv with a loud muffler would go by and wake me up. Needless to say we didn't sleep very well which ruined our vacation.
Comment from Hotel Management
Apr 9, 2017 by megan, Hotel Management
We are sorry for the inconvenience and noise, unfortunately it was bike week. Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent for a short stay

Posted Apr 4, 2017
Pros: Price
Cons: Be ready for arriving guests at check in.
Location: We went for a drink and late night snack at the sports bar up the road by the lake, not sure of the name. Food was good and staff were great.
Basic hotel right on the main road into Fountain Hills. Booked because the rate was good compared to the $200-$300 average in Scottsdale. A bit further drive than we wanted but it was fine. Check in was a little slow, nobody is at the desk and you need to call using a phone left on the counter. We arrived at around 7 pm and the staff were sitting in the breakfast room watching tv. The front desk agent was pleasant but had trouble finding our reservation. Same thing at check out, for some reason the agent had to jump back and forth between two computers and seemed confused. Who knows, maybe he was new. He was still pleasant though. Standard room with 2 beds, it was clean, comfort level on the bed was average as they were a bit on the hard side. Air conditioner is located on the wall right next to one of the beds so it will blow right on you. Of course we slept in the other bed so this was a non-issue for us. Breakfast had the standard items, hot egg dish was empty when we arrived and not replenished, I don't like liquid eggs anyways so this is just an observation for those that like rubber eggs. No bread supplied for toast, just bagels and biscuits. Overall, this was a nice place for a short stay.
Comment from Hotel Management
Apr 7, 2017 by Megan, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Scottsdale Mayo clinic

Posted Mar 31, 2017
The staff was friendly,knowledgeable.helpful. A great place to relax,after a hectic day.
Comment from Hotel Management
Apr 1, 2017 by sam, Hotel Management
Dear Guests, Tahnk you for choosing us and your feedback. Come back and visit us again soon. Warm regards. Sam T-GM
5 out of 5
by A verified traveler

Nice room with comfy bed and great breakfast.

Posted Mar 29, 2017 on Hotels
Just a one night stay but all went well. Nice having a nice restaurant next door.
Comment from Hotel Management
Apr 1, 2017
Dear guests, Thank you for staying with us and we appreciate your feedback. Regards. Sam T-GM