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Best Western Plus Surprise-Phoenix NW

Photo gallery for Best Western Plus Surprise-Phoenix NW

Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, pillowtop beds, desk, laptop workspace

Overview of Best Western Plus Surprise-Phoenix NW

VIP Access

Best Western Plus Surprise-Phoenix NW

3.5 out of 5

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
13337 W Grand Avenue, Surprise, AZ, 85374

Explore the area

  • Popular LocationDestiny Springs Healthcare18 min walk
  • Popular LocationCentennial Friendship Park3 min drive
  • Popular LocationSurprise Stadium5 min drive
  • AirportPhoenix, AZ (PHX-Sky Harbor Intl.)41 min drive

Choose dates to view prices

About this area

Surprise

In the city center, Best Western Plus Surprise-Phoenix NW is in an area with good shopping. Travelers who have shopping on the agenda can visit Arrowhead Towne Center and Westgate Entertainment District. Looking to enjoy an event or a game? See what's going on at Surprise Stadium or Peoria Sports Complex.

What's nearby

  • Destiny Springs Healthcare - 18 min walk
  • Centennial Friendship Park - 3 min drive
  • Surprise Stadium - 5 min drive
  • Coyote Lakes Golf Club - 7 min drive
  • Granite Falls Golf Course - 8 min drive

Getting around

  • Sky Harbor International Airport (PHX) - 41 min drive

Restaurants

  • Olive Garden — 6 min walk
  • Red Lobster — 6 min walk
  • Tom Yum Thai Restaurant — 12 min walk
  • Biscuits Cafe — 13 min walk
  • Irish Wolfhound Restaurant & Pub — 14 min walk

About this property

Best Western Plus Surprise-Phoenix NW

3.5-star hotel with free breakfast and outdoor pool
Along with an outdoor pool, this smoke-free hotel has a fitness center and a spa tub. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite. All 86 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include refrigerators and microwaves. Free WiFi and coffee makers are standard, as are flat-screen TVs with cable channels.
Best Western Plus Surprise-Phoenix NW offers 86 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include showers.

This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Area shuttle (surcharge) up to 35 mi

Food and drink

  • Free buffet breakfast available daily 6:30 AM–9:30 AM

Things to do

  • Fitness center
  • Outdoor pool
  • Spa tub

Family friendly

  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathroom (partially open)
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per day
1 per room (up to 35 lbs)
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 363 out of 742 reviews
5 - Excellent 49%
Rating 4 - Good. 249 out of 742 reviews
4 - Good 34%
Rating 3 - Okay. 78 out of 742 reviews
3 - Okay 11%
Rating 2 - Poor. 33 out of 742 reviews
2 - Poor 4%
Rating 1 - Terrible. 19 out of 742 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and welcome, very professional made us feel at home.
Stayed 1 night in Jul 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service
Property was fine for our college visits but it's a little rundown.
Stayed 2 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here a few times for softball and baseball tournaments for our kids and it's always a great stay! Awesome prices and great customer service. Clean updated rooms.
Stayed 1 night in Jul 2021

5/5 Excellent

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and blankets. Convenient location. Didn't like how much chlorine there was in the pool.
Stayed 4 nights in Jul 2021

2/5 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2021