Off-Season is a bit off-speed
Posted Aug 29, 2016
Great facility. Great fitness club, tennis courts and overall setting. Pools both lovely. View is spectacular. Check-in on arrival was a bit of a disorganized event. Room servicing protocol (cleaning & resupplying) was very inconsistent as well. Most every day we ended up chasing replacement bars of soap, shampoo, lotion for dry skin, coffee K-Cups and FACE CLOTHS? Seems that extra face cloths are at a premium at resort? Anyway, all minor inconveniences, but it did get a little comical at times. Fusion restaurant has excellent food and selection - even for off-season. Had a minor issue there once and Barney (Dining Mgr) handled it with real elegance and dignity, which pleased us both. We would return for sure.
Comment from Hotel Management
Sep 26, 2016 by CopperWynd Resort Staff & Management, Hotel Management
Dear Mike. Thank you for both your positive and constructive feedback and we have already shared your comments with the department managers. Please come back and visit us again as we will have all the same wonderful service and any issue corrected.
Thank you once again.