Posted Jul 31, 2016
Hotel front desk under contruction during my stay, which I had no idea about until I got there. It was relocated to a room in the main hallway. Front desk clerk has no customer service skills, unfriendly and impolite. Same clerk working when I checked in and checked out. I have never been to a hotel where I wasn't able to check in early. I was told "the cleaning staff just got here at 8am, and there won't be a anything ready until noon". I was told she would call me when my room was available. This never happened!! At check out the same clerk was standing in the hallway talking with co-workers and when I told her I'd like to check out, she told me to " just leave the key cards on the desk" and continued her conversation.
Had to use side door entrances for the week I was there, no security as these doors were never locked.
Pool was dirty, green warm water.
Very disappointing stay. I highly doubt I'll be using the hotel again.
Comment from Hotel Management
Aug 8, 2016 by Peter, Hotel Management
Thank you for staying with us. I am very sorry to hear about your unpleasant experience. We hope you give us another opportunity to serve you in the near future.