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Reviews of Courtyard by Marriott Phoenix Mesa

3 out of 5
Courtyard by Marriott Phoenix Mesa
1221 S Westwood, Mesa, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 547 out of 1000 reviews" "
Rating 8 - Good. 309 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Reclusive
Stayed 2 nights in Mar 2024
Response from Judy on Apr 1, 2024
Thank you for being our guest and also for sharing your exceptional experience with other travelers. We hope to see you again.

10/10 Excellent

Larry

Stayed 6 nights in Mar 2024
Response from Judy on Mar 26, 2024
Thank you for being our guest and also for sharing your great stay with other travelers. We hope to see you again.

6/10 Okay

Kian Leong

Liked: Staff & service
There was no comb, tooth paste, tooth brush and water.
Stayed 7 nights in Mar 2024
Response from Judy on Mar 14, 2024
Thank you for staying with us and for sharing your perspective. We hope you will give us another opportunity to WOW you!

10/10 Excellent

Pamela A

Liked: Cleanliness, staff & service, property conditions & facilities
Sam was just an incredible host and representative for Marriott during our stay! He, all of with the rest of your staff,truly wanted to make our stay comfortable and we had a great time. See you all again soon!
Stayed 8 nights in Feb 2024
Response from Judy on Mar 14, 2024
One of the best compliments we can receive is to have our guests plan to return. We are delighted your stay was exceptional. Safe travels.

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
We were only here long enough to get a good night's sleep. The room was clean, and the bed and bedding were comfortable. The bathtub could use a remodel, but other than that we had a pleasant stay. Customer service was excellent at check-in.
Stayed 1 night in Jan 2024
Response from Judy on Jan 22, 2024
We are delighted your stay was enjoyable and appreciate your review. Safe travels.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coffee
All good except I would prefer free coffee in the lobby.
Stayed 1 night in Jan 2024
Response from Judy on Jan 22, 2024
We love knowing our guests have had a great visit. Thank you for your feedback and your review.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Judy on Jan 9, 2024
we value your business and thank you for your review. Safe travels.

8/10 Good

Judy, Glendale

Stayed 1 night in Dec 2023
Response from Judy on Jan 4, 2024
Thank you for staying with us and also for your review. Safe travels.

10/10 Excellent

Jeremae

Stayed 2 nights in Dec 2023
Response from Judy on Jan 22, 2024
We are pleased you enjoyed you stay and hope you will return.

8/10 Good

Abel C Hernandez

Stayed 1 night in Dec 2023
Response from Judy on Dec 20, 2023
Thank you for being our guest and for sharing your stay with other travelers.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, even if it was just one night.
Stayed 1 night in Dec 2023
Response from Judy on Dec 20, 2023
We are delighted you had a great stay and thank you for choosing our hotel. We value your feedback.

6/10 Okay

Percy, claypool

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Judy on Nov 28, 2023
Thank you for being our guest and for sharing your experience with other travelers. We hope to see you again whenever you return to our city.

8/10 Good

Javed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Judy on Nov 6, 2023
Thank you for being our guest and for sharing your experience with other travelers. Safe travels.

6/10 Okay

Erika

Liked: Cleanliness, staff & service
Other than being woken up multiple times during our stay due to other guests banging on our doors in the middle of the night. It was great.
Stayed 4 nights in Oct 2023
Response from Judy on Oct 29, 2023
We are happy your overall stay was great and very sorry other late-night guests disturbed your rest. Safe travels to you.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Judy on Oct 29, 2023
Thank you for your business and your review to tell others about your stay. Safe travels.

10/10 Excellent

MARIO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La limpieza, y la atención es excelente
Stayed 1 night in Oct 2023
Response from Judy on Oct 26, 2023
We are delighted your stay was exceptional and hope to remain at the top of your list of favorite hotels.

8/10 Good

James, Gulf Breeze

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Over half of the property’s parking lot is torn up.
Stayed 1 night in Oct 2023
Response from Judy on Oct 23, 2023
We are pleased your stay was comfortable and thank you for your review. Yes, we are currently working to make improvements in our parking lot. Thankfully, the project is almost complete.

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Won't go back
They are doing construction in the parking lot, which eliminated 75% of parking. Naturally they didn't notify guests before. This meant if you had to walk around the entire building to get to your car/room. They booked me the room far from parking lot. All the staff was polite. Room was not cleaned well - hair and dirt in shower. Tired hotel that needs some updating.
Stayed 3 nights in Oct 2023
Response from Judy on Oct 20, 2023
Thank you for staying with us and for your feedback so we can learn. The parking lot is almost completed and will no longer be an issue for our guests. Thank you for the feedback on our housekeeping. Safe travels.

6/10 Okay

Lois

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok stay at Courtyard Marriott Mesa
The room was fine. We were there 2 nights and there was no cleaning service. Had to ask for towels & coffee. The hotel wanted to charge us $10/day to park in an empty parking lot. Pool & jacuzzi were great. Overall ok stay.
Stayed 2 nights in Oct 2023
Response from Judy on Oct 18, 2023
Thank you for staying with us and for sharing your perspective with other travelers. Housekeeping service is provided every 3 days unless the guest prefers it more often. We hope to see you again.

10/10 Excellent

Danny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Judy on Sep 29, 2023
We are delighted you had a great stay and invite you to return again and again. Safe travels.

10/10 Excellent

Lane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location; well maintained; quiet place to stay for business travels.
Stayed 2 nights in Sep 2023
Response from Judy on Oct 29, 2023
We are delighted your stay was a great one! We all hope to remain at the top of your list of favorite hotels for your future visit to our city.

10/10 Excellent

Christopher

Stayed 2 nights in Sep 2023
Response from Judy on Sep 15, 2023
We appreciate your feedback and thank you for choosing our hotel. Please visit again.

10/10 Excellent

Ernest

Stayed 1 night in Sep 2023
Response from Judy on Sep 15, 2023
Thank you for staying with us and for sharing your exceptional stay with other travelers.

8/10 Good

Pamela

Stayed 3 nights in Sep 2023
Response from Judy on Sep 7, 2023
Thank you for being our gust and for sharing your comfortable experience with other travelers. Safe travels.

4/10 Poor

Malcolm

Stayed 1 night in Aug 2023
Response from Judy on Sep 19, 2023
Thank you for letting us know about your visit so we can make changes in our behaviors and processes. Safe travels.

2/10 Terrible

Mario

Traveled with family
Liked: Staff & service, room comfort
Where shall I park!!
Don’t remember reading I had to pay for parking ? Why do Hotels do this? I’m staying there paying to sleep there , why can’t I park for free?
Stayed 2 nights in Aug 2023
Response from Judy on Aug 28, 2023
Thank you for being our guest and for sharing your perspective on the various fees. I share feedback with our team and owners so changes can be made. Safe travels.

10/10 Excellent

Mari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay with family
Stayed 2 nights in Aug 2023
Response from Judy on Aug 24, 2023
We are delighted you and your family had a great stay. Please keep our hotel in mind for another visit to our city.

10/10 Excellent

alan

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Judy on Aug 24, 2023
Thank you for your business and your review. We value your feedback and thank you.

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Judy on Aug 15, 2023
Thank you for staying with us and for sharing your experience with other travelers.

10/10 Excellent

John Parker

Business traveler
Liked: Amenities
Nice lodging, one complaint is the gym is micro with no free weights
Stayed 2 nights in Aug 2023
Response from Judy on Aug 12, 2023
Thank you for staying with us and for sharing your experience. We appreciate your feedback so we can continually make improvements.

8/10 Good

Verlie

Not a bad place to stay
Stayed 1 night in Aug 2023
Response from Judy on Aug 9, 2023
We are delighted your stay was clean and comfortable and thank you for your review. I hope we will see you again whenever your travels bring you back to our city.

6/10 Okay

Jose R

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning service showed up four days out of my seven- day stay, one of which they just replaced the towels and did nothing else.
Stayed 7 nights in Jul 2023
Response from Judy on Aug 2, 2023
Thank you for being our guest and for letting us know we let you down. Please contact the front desk in the future so we can provide the type of service you prefer.

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Being a Marriott I’m surprised there was not a free breakfast or coffee…. Don’t let the smaller hotels out do you
Stayed 1 night in Jul 2023
Response from Judy on Aug 2, 2023
Thank you for staying with us. While a few of the Marriott Brands do offer complimentary breakfast, the Courtyard Brand offers the Bistro environment which gives us the opportunity to deliver a wider variety of dining options both in the morning and evening. Safe travels.

10/10 Excellent

Michelle

Traveled with group
Liked: Amenities
The staff was extremely friendly and my room was spacious. The outdoor pool area and Paris are wonderful. They did have to service the elevator while we there which was inconvenient but it was only for a little bit. The water pressure in the shower sucked but you can slightly change it to make it a little better. Overall though I would come again because it was everything you’d want in a hotel. Comfy bed, outstanding staff, clean and welcoming
Stayed 1 night in Jul 2023
Response from Judy on Jul 27, 2023
We are delighted your stay was clean and comfortable along with great service as that is our intention for every guest. We do hope to remain at the top of your list of favorite hotels. Safe travels.

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Judy on Jul 24, 2023
Thank you for being our guest and also for sharing your experience with other travelers. We hope to see you again.

10/10 Excellent

Jose

Traveled with partner
Great customer service and very nice quiet also very clean room.
Stayed 1 night in Jul 2023
Response from Judy on Jul 23, 2023
Thank you for sharing your clean and comfortable stay on social media. We hope to see you again whenever your travels bring you back to our city.

10/10 Excellent

Carolyn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They were very friendly.
Stayed 3 nights in Jul 2023
Response from Judy on Jul 20, 2023
We are delighted your stay included exceptionally friendly service as that is our intention for every guest, every stay. Safe travels.

6/10 Okay

Stephen

Some decent pillows wouldn't hurt.
Stayed 1 night in Jul 2023
Response from Judy on Jul 20, 2023
Thank you for staying with us and for letting us know we have work to do to be perfect in your eyes. We will be checking the pillows in all of the rooms and appreciate your feedback.

10/10 Excellent

Nelly, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying here will definitely go back
Stayed 4 nights in Jul 2023
Response from Judy on Jul 11, 2023
One of the best compliments we can receive is to have our guests plan to return! Safe travels.

10/10 Excellent

Arthur J., OVERGAARD

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here many times place is great. However the food I vrhe breakfast deli is way over priced $6 for a plain bagel is wrong. But the hotel and location are great plenty of restaurants near by
Stayed 1 night in Jun 2023
Response from Judy on Jul 4, 2023
We appreciate your repeat visit to our great hotel. Thank you for your feedback so we can review our pricing at the Bistro. We hope to see you again.

10/10 Excellent

Christopher

Stayed 1 night in May 2023
Response from Judy on Jul 4, 2023
Thank you for sharing your exceptional stay with other travelers. We hope to remain at the top of your list of favorite hotels. Safe travels.

10/10 Excellent

Dale, Flagstaff

Stayed 2 nights in Jun 2023
Response from Judy on Jul 11, 2023
We value your business and thank you for your review. Please stay with us again.

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Judy on Jun 20, 2023
Thank you for your business and your review. Safe travels.

10/10 Excellent

Leslie

Stayed 5 nights in Jun 2023
Response from Judy on Jun 14, 2023
We love knowing our guests have had a great stay and thank you for your reivew.

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and comfortable.
Stayed 1 night in May 2023
Response from Judy on Jun 8, 2023
Thank you for staying with us and for sharing your great stay with other traveled.We hope to see you again.

4/10 Poor

darrel

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Limited toilet and Kleenex in the room. Very limited supplies for the coffee machine. Hard to get a comfortable temperature; was either too hot or too cold.
Stayed 4 nights in May 2023
Response from Judy on Jun 1, 2023
We appreciate your business and thank you for the feedback so we can make immediate changes. Safe travels.

10/10 Excellent

Karen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at this property. Everyone was really nice and the facility was very nice. I felt the prices for breakfast and the little store were high, especially when other hotels offer free breakfast. We purchased food and ate in our room. Loved the pool and my daughter felt the fitness room was great. I would stay there again and recommend it to anyone staying in the area.
Stayed 4 nights in May 2023
Response from Judy on May 31, 2023
Thank you for your business and your review. We are pleased you had a great stay and look forward to seeing you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean environment. Staff were quite attentive and helpful. Walking distance to many restaurants.
Stayed 3 nights in May 2023
Response from Judy on May 31, 2023
We are happy you enjoyed our hotel, our great team and our neighboring restaurants. Safe travels.

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very nice. Charged for parking
Stayed 3 nights in May 2023
Response from Judy on May 31, 2023
It is our intention to deliver a clean and comfortable stay to every guest and we are pleased we succeeded for your visit. Thank you.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Judy on May 31, 2023
We love knowing our guests has had a great stay. Thank you for your business and your review.