Ratings based on 331 Verified Reviews

4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Business Travelers
by A verified traveler from MA

Great location. Nice service.

Posted Jun 27, 2017
Pros: Clean, and has a bar downstairs with decent non-microwaved food.
Cons: Was disappointed the exercise room it little more than a closet in size. Just treadmills, and free weights.
Location: Fantastic location. It's got a little bit of everything near by. Fast food, family restaurants, bars, nice places to walk.
Everyone I spoke with at the hotel was nice, and professional. Some went out of their way to help me.
Comment from Hotel Management
Jun 27, 2017 by Judy, Hotel Management
Thank you for sharing your great experience with other travelers. We are pleased our Bistro created convenient and delicious meals. Our location brings many guests back over and over. We hope you will return whenever your travels include Tempe.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gilbert, AZ

Posted May 30, 2017
Pros: pool and spa
Cons: bigger showers
Location: MIll Ave
Friendly staff, Clean rooms, and the security guard watched my vehicle all note.
Comment from Hotel Management
May 31, 2017 by Judy, Hotel Management
Thank you for sharing your experience with other travelers. our clean and friendly environment bring many people back over and over! We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great location

Posted Apr 24, 2017
We were here for Pat's Run. The hotel is in a great location, close to ASU (we walked to the stadium) and Mill street. There are plenty of restaurants and things do to in the area. The beds were comfortable and the pool was nice. The rooms have a small refrigerator but the addition of a microwave would be helpful. Parking is limited, but there is a nearby garage and the hotel will validate your ticket. We'd definitely stay again when we come to Tempe.
Comment from Hotel Management
Apr 26, 2017 by Judy, Hotel Management
We appreciate your business and are pleased we exceeded your expectations! Our location in central Tempe brings many people back over and over. We hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tempe, AZ

Everything Perfect!

Posted Apr 23, 2017
Pros: Clean, efficient staff.
Cons: Drinking water machine.
Location: Did not have time to explore.
Great stay. Veronica was very nice and did a great job keeping my room tidy.
Comment from Hotel Management
Apr 24, 2017 by Judy, Hotel Management
Thank you for sharing your memorable stay with other travelers. Veronica will be pleased she made a difference throughout your visit. Please visit again.
3 out of 5
Recommended
for Everyone
by A verified traveler

The quality of this hotel is going down

Posted Apr 23, 2017
Pros: Convenient location
Cons: Improve customer service
I visited three times in three months. Each time I saw a decline. There was no room cleaning one day. The room itself was clean but I didn't have coffee and it was never refilled. I got back late night and when I called, I was told that the housekeeper must have forgotten. Then I waited at the airport for over 30 mins for shuttle pickup. Today I waited in the lobby for almost an hour for because they had no shuttle driver. Also, the bathroom is very slippery. Someone is going to get really hurt.
Comment from Hotel Management
Apr 26, 2017 by Judy, Hotel Management
Thank you for your business and your review. Your feedback will help us make improvements. Thank you.
4 out of 5
by Dale

Posted Mar 25, 2017 on Hotels
The front receptionist was outstanding and even took the time to walk me outside to clear point out were to park. The parking was a little difficult to understand were to park as a hotel guest
Comment from Hotel Management
Mar 28, 2017 by Ricardo, Hotel Management
Thank you for telling others about our welcoming environment and great hotel in the center of Tempe. Once you understand our parking arrangements, it works well for our guests who can then walk to many restaurants and venues. Please visit again.
5 out of 5
by Angela

Posted Mar 15, 2017 on Hotels
Comment from Hotel Management
Apr 11, 2017 by Ricardo, Hotel Management
We love knowing rnguests had am memorable stay and hope to see you again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2017
Pros: Comfortable; wi-fi; clean
Cons: Walls are thin! Conversations in rooms next to mine were loud. No refrigerator or microwave, which would have been nice.
Nice enough place to stay; close to all events I needed to attend. Nice bistro.
Comment from Hotel Management
Feb 11, 2017 by Judy, Hotel Management
Thank you for your business and your feedback. Guests do like our neighborhood of shops and dining. Please visit again.
4 out of 5
by roger

Posted Feb 6, 2017 on Hotels
Was not worth nearly 200 dollars for room
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Thank you for your business and your review. We strive to provide a clean and comfortable place to stay while traveling.
5 out of 5
by David

Posted Feb 5, 2017 on Hotels
Always nice staying here. My only concern was that I left my Sparky Bobblehead in the room by accident. When I called housekeeping back and left a message, no one returned my call. Kind of disappointing. Had a great shuttle driver to the airport. She was super nice.
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Thank you for your review and your business. Returning lost items is important to us. We are disappointed when we are unable to reach our guests. Please contact the hotel.