Mostly Very Good
Posted Jun 30, 2016 on Orbitz
Desk help very personable and capable. Offered us free cold water every time we saw them, which was great, because AZ in late June is a blast-furnace! Bar help, however, was ignorant and arrogant. They told us they did not have frozen Margarita's. They had Margarita mix, ice and blender, but couldn't or wouldn't figure out what a frozen Marg would be. A manager stepped in and made it happen, but the smug, clueless employee she schooled should be sacked.
Comment from Hotel Management
Jul 6, 2016 by Judy, Hotel Management
Thank you for telling others about your memorable stay and the heads up on training every member of our team. Please visit again.