Ratings based on 524 Verified Reviews

They paid and stayed. We double-checked.
2.7 out of 5
35% of guests recommend
2.6 Room cleanliness
3.0 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Sun City, AZ

Appeared pleasing at first glance

Posted Sep 16, 2016
Pros: Being able to park in front of the room and the laundry room.
Cons: Remove the carpet and put in tile. Mopping is a lot easier than vacuuming.
Location: Didn't pay attention to that stuff. Was interested in only finding biker bars.
When comparing the other reviews it seems like people should mind their own business. Sure I don't want criminal activity going on around me but that didn't seem like the case at all during my stay. People were respectful of the property and took their smoke breaks outside their room. The inside is a different story. There were no safety bars in the bathtub/shower to allow someone to keep their balance. Only one towel was provided for taking a shower. It is customary to have two towels in a room at other places that I have stayed at in the Metro Phoenix area. In the kitchen I had to use the washcloth (again only one was provided) as a potholder for hot items. There wasn't a single hand towel provided to dry off my wet hands or to dry my own Pyrex bowls after washing them. The water was hot enough though at all times. The entrance door to the room lacked weather stripping to keep the conditioned air inside. And the curtains looked worn and dirty. In fact, they didn't completely blocked light from coming in at night. Finally, the carpet was deplorable. My feet were dirty just from walking only on it. After a while, my feet started sticking to the carpet. Everything else was clean and acceptable except a few corners where taking a toothbrush to them wouldn't have hurt one bit. I will be back though to see if these things have been looked into because it wasn't all bad. Just passable.
1 out of 5
by A verified traveler

Unsanitary Filthy Room

Posted Sep 11, 2016
Booked 3 days left after first. Sheets were stained and dirty. Old food on table. Floor was sticky. Hair everywhere. Hotel should have a health inspector brought in.
4 out of 5
by A verified traveler from phoenix az

Nice and comfy

Posted Sep 9, 2016
Nice and comfy better than the small studio apartment we were renting and hell the hotel even had a stove top with 2burners microwave and fridge very nice r hoping to be able to afford it for the whole month of Oct until we get another place to live
2 out of 5
by A verified traveler

Mediocre.good if you are on a serious budget

Posted Sep 8, 2016
Bed is not bad. Carpet is a disaster. Bath and kitchennete are ok. Great spot to access everything around. If on a very tight budget then sure it is good. The room smells like cigarettes although I was in a non smoking section. Receptionists are nice. Internet was mediocre. Good for what are you paying except for the smell.
2 out of 5
by A verified traveler

Nice room but filthy dirty

Posted Sep 4, 2016
Floors are filthy and carpet not even vacuumed . Not sure if even clean sheets were put on . Great room but very dirty .
4 out of 5
by A verified traveler from Phoenix , AZ.

Compared to other Crossland Economy Suites...

Posted Aug 28, 2016
Pros: See above
Cons: it's too easy to find things wrong so I'm not going to go there. There were no major inconveniences that I had to deal with.
Location: Great location , plenty of things to do near by.
...that I have stayed at , this one is much nicer ! Bigger room , nice bed , great TV , a couch to sit on and chairs at the counter. Everything worked like it is supposed to. I have no complaints about this property at all. Big bonus is the restaurant next door , love that place !
1 out of 5
by A verified traveler from Phoenix

They Have Bed Bug's !!!#

Posted Aug 27, 2016
They Have Bed Bug's and Would Not accommodate Us !! Worst experience ever !
1 out of 5
by A verified traveler

there was a woman hiding out in the room when I

Posted Aug 25, 2016
There was a woman hiding out the room when I went to check into it it was a complete mess
1 out of 5
by A verified traveler


Posted Aug 20, 2016
Worst experience ever. Hotel staff was rude and not accommodating
3 out of 5
by A verified traveler

Posted Aug 15, 2016
I would have to say overall it's nice hotel the only bad experience was their first time I got was there was here on the bed the pillows were dirty and there was water in the dishwasher with mold but they corrected it gave me a new room and that room was perfect I will stay again