Days Inn & Suites by Wyndham Surprise

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Featured Image
Indoor pool, outdoor pool
Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Overview of Days Inn & Suites by Wyndham Surprise

Days Inn & Suites by Wyndham Surprise

2 out of 5

3.6/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
12477 W Bell Road, Surprise, AZ, 85378

Explore the area

  • Popular LocationCentennial Friendship Park10 min walk
  • Popular LocationCoyote Lakes Golf Club4 min drive
  • Popular LocationUptown Alley7 min drive
  • AirportPhoenix, AZ (PHX-Sky Harbor Intl.)42 min drive

Choose dates to view prices

About this area

Surprise

Located in Surprise, Days Inn & Suites by Wyndham Surprise is in an area with great shopping. Looking to enjoy an event or a game? See what's going on at Surprise Stadium or Peoria Sports Complex.

What's nearby

  • Centennial Friendship Park - 10 min walk
  • Coyote Lakes Golf Club - 4 min drive
  • Surprise Stadium - 6 min drive
  • Uptown Alley - 7 min drive
  • Granite Falls Golf Course - 9 min drive

Restaurants

  • Tivoli Gardens — 3 min walk
  • Portofino Ristorante — 11 min walk
  • Peter Piper Pizza — 13 min walk
  • Tom Yum Thai Restaurant — 3 min drive
  • Streets of New York — 3 min drive

Getting around

  • Sky Harbor International Airport (PHX) - 42 min drive

About this property

Days Inn & Suites by Wyndham Surprise

Surprise hotel in Surprise Original Townsite with free breakfast and business center
Along with an indoor pool, this smoke-free hotel has an outdoor pool and a business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite. All 60 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and plasma TVs with cable channels. Guests will also find coffee makers, free local calls, and hair dryers.
Days Inn & Suites by Wyndham Surprise offers 60 accommodations with coffee/tea makers and hair dryers. 37-inch plasma televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Count on Us (Wyndham)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks are required at the property for guests without COVID-19 vaccination
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6 AM–9 AM

Things to do

  • Indoor pool
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Twin sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 37-inch plasma TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe (surcharge)

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet (varies based on length of stay)
Dogs welcome
1 per room (up to 12 lbs)
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 10.00 per day
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • In-room safe fee: USD 2.00 per day
  • Rollaway bed fee: USD 10.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards

We should mention

Pool access available from 7:00 AM to 10:00 PM
Up to 4 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Alcohol is not served at this property

Property is also known as

Days Inn Hotel Surprise
Days Inn Surprise
Days Inn Surprise Hotel
Days Inn Wyndham Surprise Hotel
Days Inn Wyndham Surprise
Surprise Days Inn
Days Inn Suites Surprise
Days Inn Suites by Wyndham Surprise
Days Inn & Suites by Wyndham Surprise Hotel
Days Inn & Suites by Wyndham Surprise Surprise
Days Inn & Suites by Wyndham Surprise Hotel Surprise

Frequently asked questions

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 244 out of 976 reviews
5 - Excellent 25%
Rating 4 - Good. 353 out of 976 reviews
4 - Good 36%
Rating 3 - Okay. 183 out of 976 reviews
3 - Okay 19%
Rating 2 - Poor. 123 out of 976 reviews
2 - Poor 13%
Rating 1 - Terrible. 73 out of 976 reviews
1 - Terrible 7%

3.7/5

Cleanliness

4.0/5

Staff & service

3.3/5

Amenities

3.5/5

Property conditions & facilities

1/5 Terrible

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
A big nasty ( I can only hope food stain ) on box spring mattress cover. That could not have been missed when they made the bed. I informed them of the stain day one. The night of day two I called down twice to the front desk, but no one ever answered so I walked down and had to interrupt the girl that was talking to her friend on the phone. I asked about room service, and was told that they went home early. Never did get room service to change it. Had to go down and get my own towels and toilet paper. 3 Days. Web site said Free breakfast. When I asked I was pointed to a table with coffee on it. Was not told until checked out that they had breakfast bags in the back. It wasn't even brought up when I made a comment about only getting coffee for breakfast, the coffee was right in front of the front desk. I asked about room service at check out. I was told because of Covid they only do room service every three days. Sorry was all I got. I guess you get what you pay for. DO NOT STAY AT THIS HOTEL!!!
Stayed 3 nights in Nov 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable and the staff was very friendly. Breakfast was lousy. Loose electrical wall outlets made it difficult to plug in chargers. Bathroom faucet handle was loose. Dog owners walk their dogs close to the exits so there were lots of feces.
Stayed 3 nights in Nov 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities
The toulet was extremely low and so shallow that if you tried to use toilet paper, your hand ended up in tthe water
Stayed 2 nights in Nov 2021

5/5 Excellent

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Environment
Stayed 1 night in Nov 2021

3/5 Okay

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were very old and outdated. Couch was peeling and falling apart. Paint was very dark and the room was very old. There was baby food/crumbs under our bed so doesn’t look like it got cleaned very well. Definitely not worth $110 a night.
Stayed 2 nights in Nov 2021