Ratings based on 495 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from Canada

Good Value

Posted Aug 25, 2015
Pros: Location and value
Cons: Not much at this value level
Location: Good shopping and nearby sports facilities
We were in the hotel for four nights and found the experience favourable. The staff were friendly, cooperative and very helpful when called upon. The property was exactly as advertised and did not try to be more than it is, a value priced hotel that provided good basics including a continental breakfast which was up to industry standard.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY NY

good price and breakfast

Posted Aug 19, 2015
It was good price and clean hotel. They had good breakfast and safe location. I would go again. The rooms were clean and the queen beds were comfortable. It was near Surprise AZ, where I was visiting family. 1 hr from airport. 30-40 minutes from downtown Phoenix.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Las Vegas, NV

What a surprise in Surprise, AZ. -

Posted Aug 16, 2015
Pros: Upon opening the door to our room the wife and I were very surprised on how clean it was. No weird smells.
Cons: Room was recently updated as well as restroom. They do need to put shower doors/curtains on shower. AC could use a checkup. Need shade for cars.
Location: Even though, Bell Road is a very busy street, the hotel sets back enough so that you hear no noise. Beds pillows were comfortable. Fridge, microwave.
Was surprised Hotel was clean and staff pleasant. During the month of August Arizona can get a bit toasty. Our visit was no exception. It just so happens that the heat record for the day of our visit in August was 117 degrees ! A new record ! Upon entrance to the hotel, it was nice, cool, and clean. Staff was pleasant. Liked the morning "free" simple breakfast which was waffles, hard boiled eggs, Yogurt, toast, dry cereal and oh yea... Coffee !!! (not bad).
3 out of 5
Recommended
for Couples
by A verified traveler from Escondido, CA.

Disappointing Room Surprise in Surprise, AZ.

Posted Jul 25, 2015
Pros: Staff.
Cons: Making sure that the room they give you has a shower curtain in the shower if your not handicap.
Location: Close to shops and restaurants.
We checked in around 5pm on a Friday afternoon. The hotel manager gave us our room key and we proceeded to our Room which was right next door to the breakfast room. We didn't realize till later that night when we decided to take a shower that our bathroom shower didn't have a shower curtain or door. We went up to the front desk and asked the hotel clerk if we could have a shower curtain as our shower didn't have a shower curtain in it. She said our room doesn't even have a rod to place a shower curtain on it, but she did offer us more shower towels to put down on the floor. Also, we were given the bottom floor room which we later noticed that the front door had a handicap symbol on it. We aren't handicap nor did I request a room for a handicap person. That's where our disappointment started. Later that night we could hear the people running around above us in their room and the next morning we could hear the staff talking in the next room (breakfast room) preparing the area for the early birds to eat breakfast. They woke my wife and I up around 5am in the morning. This proceeded on Sunday as well. We weren't too happy with the room choice the hotel manager gave us and we were disappointed with the noise level as the walls seem paper thin as we could hear the people next door and above us. The room rates were cheap and the location of the hotel was good. I guess you get what you pay for!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2015
Nice room for price. Great breakfast area and choice.
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Good hotel as a home base for day trips.

Posted Jul 19, 2015
Pros: Convenient location Friendly staff.
Cons: Breakfast offerings could be improved. Lotion would be a nice addition to the shampoo and conditioner in the bathroom.
Location: Right off Bell Road in Surprise made it easy to get around. Only a few miles to the freeway. Not much within walking distance in the heat.
The hotel was certainly adequate as a clean place to sleep. The bed was a little firm for me, the pillows were a little too fat for me but the price was right. The free breakfast was quite skimpy, but again reflected in the price.
4 out of 5
Recommended
for Everyone
by A verified traveler

Near where we needed to be.

Posted Jul 7, 2015
Had a couple of critters in the bathroom. Needed pest control.
Comment from Hotel Management
Jul 15, 2015 by Marilyn Edwards, Hotel Management
We are very sorry for the issue that you experienced. Unfortunately this summer with all the rain we have had, Phoenix has had an influx of water beetles. Our pest control company has been treating the issue, and it appears to have been remedied. We hope to see you again very soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Nice, comfortable, clean.

Posted Jul 3, 2015
Pros: Entire staff was very friendly and helpful.
Cons: Signage pointing to the hotel from the street. As a tourist, at midnight driving around trying to find the hotel is a bit difficult.
Location: Good location on Bell Road. However not near/close or walking distance to a restaurant/bar. FYI
Good value for the money. Very clean and well maintained throughout.
Comment from Hotel Management
Jul 8, 2015 by Marilyn Edwards, Hotel Management
Thank you very much for your kind comments, and for sharing your experience with others.
5 out of 5
Recommended
for Everyone
by A verified traveler from El Centro CA

Nice Motel very good location to our needs.

Posted Jun 30, 2015
Pros: Can't complaint, everything fine with the motel.
Cons: N/A
Location: Location was more than perfect to our needs.
Very Good Experience with everything except one thing that had nothing to do with expedia.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfort

Posted Jun 5, 2015
What a nice , good hotel to stay at , clean , soft bed , clean all the way around 👍👍👍👍👍
Comment from Hotel Management
Jul 15, 2015 by Marilyn, Hotel Management
Thank you very much for your 5 star review and comments, we were happy to see how much you enjoyed your stay with us, and hope to see you again very soon.