Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers

Reviews of DoubleTree by Hilton Phoenix Tempe

4 out of 5
DoubleTree by Hilton Phoenix Tempe
2100 S Priest Dr, Tempe, AZ

Reviews

7.8

Good

Rating 10 - Excellent. 648 out of 1459 reviews" "
Rating 8 - Good. 359 out of 1459 reviews" "
Rating 6 - Okay. 206 out of 1459 reviews" "
Rating 4 - Poor. 131 out of 1459 reviews" "
Rating 2 - Terrible. 115 out of 1459 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Lottie

Business traveler, Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We arrived to join a group already here. The property was dated. The lobby has a sunken fireplace lounge. We received a ground level handicap room. The shower leaked into the rest of the bathroom, making the whole room slippery and needing an extra towel to keep the room safe to use. Light came in around the door frame at night. Breakfast was not included, although it advised as such when booking. While swimming a storm arrived and our group went under some shelter, but a gentleman joined our group. He made many of us feel uncomfortable. A member of our group went to the front desk and security helped with this. Staff was very kind and helpful throughout the visit.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mario, Phoenix

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It’s a great hotel, don’t get me wrong, but the doors are very thin so in the middle of the night or early morning I hear kids running down the hall and yelling
Stayed 1 night in Mar 2024

10/10 Excellent

ROLANDO R

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024

6/10 Okay

Anya

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Walls thin, a noise machine might help- neighboring room fighting & swearing, slamming doors late. Also no complementary breakfast but expensive room.
Stayed 1 night in Mar 2024

10/10 Excellent

Mark L

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and everything worked.
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful! Transportation from airport and around Tempe was super convenient! Drivers were helpful, informative and kind. Front desk was very kind and greeted us warmly. Even gave my kids extra cookies which were delicious! We loved the pool and the quaint and quiet surrounding with the trees. Made us feel we weren’t in a busy city! Would definitely come back again!
Stayed 3 nights in Mar 2024

2/10 Terrible

Brittany

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I recently stayed at a Doubletree hotel, and unfortunately, my experience was far from satisfactory. The hotel appeared completely dusty and unkempt, indicating a lack of proper maintenance and cleanliness standards. It was evident that the hotel was in dire need of updates, as the facilities felt outdated and neglected. One major issue was the absence of proper ventilation in the bathrooms, leading to mildew growth on the walls—a clear sign of poor hygiene and neglect. Additionally, the pillows provided were of poor quality, resulting in severe neck pain for me and likely discomfort for other guests. Furthermore, it was evident that the ventilators had not been changed, as I experienced allergy-like reactions throughout my entire stay. It felt as though the hotel had been purchased by Doubletree but never underwent any renovations or updates. Overall, my experience was disappointing, and I will not be staying at this Doubletree hotel again.
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ambrose

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
need to update the rooms
Stayed 1 night in Mar 2024

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property. I did not like that the person checking us in didn’t advise us to drive around to the back side of the property. He said it was just outside around the corner. It was a long walk around the entire hotel to get to our room with all of our luggage.
Stayed 1 night in Feb 2024

2/10 Terrible

Tami

Disliked: Cleanliness, property conditions & facilities
The hotel was old, and tired! The toilet continued to run the entire night! The vent in the bathroom was not screwed into the wall and the ceiling in the shower had been repaired from mildew. There were kids running up and down the stairs and being very loud on Saturday night. That is the first and last time staying at that hotel.
Stayed 2 nights in Mar 2024

8/10 Good

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inuad to book this hotel in a crunch and theynwere able to accommodate. The bed was comfortable and the room had everything i needed.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2024

6/10 Okay

Sylvia

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Its old and dated
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort style hotel. Very happy with our stay.
Stayed 1 night in Feb 2024

6/10 Okay

Matthew R

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yall told me i would get what I requested but when i got there that wasn't the case....i requested two queens but got a king and pull out i needed two beds because i have two kids plus my wife please confirm next time with my request i promise this will not happen again with me
Stayed 1 night in Feb 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Lucinda

Stayed 2 nights in Feb 2024

10/10 Excellent

nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size rooms
Stayed 1 night in Feb 2024

10/10 Excellent

joe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtney at front was awesome
Stayed 1 night in Feb 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities
The lobby was very cozy and pretty. The room we had wasn’t great. The fridge was leaking and the curtain covers were falling down. For the price we paid we expected less damage in the room.
Stayed 1 night in Feb 2024

2/10 Terrible

Brandon

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are old and outdated
Stayed 1 night in Feb 2024

10/10 Excellent

Shelbey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was conveniently located near where I wanted to be. Cozy beds too.
Stayed 1 night in Feb 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant is not open for supper, everything else was fantastic
Stayed 5 nights in Jan 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, the staff was very friendly and helpful, and was close to the airport.
Stayed 1 night in Jan 2024

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Mary

Stayed 1 night in Jan 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would come here again
Stayed 1 night in Dec 2023

10/10 Excellent

jason, chino hills

Stayed 1 night in Dec 2023

10/10 Excellent

Craig

Stayed 1 night in Dec 2023

4/10 Poor

Amna

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Armaghan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Danielle, Edmonton

Stayed 3 nights in Dec 2023

8/10 Good

Danielle, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The courtyard and indoor Christmas decorations and music really added a special atmosphere to our trip!
Stayed 1 night in Dec 2023

10/10 Excellent

CYNTHIA, OSWEGO

Stayed 1 night in Dec 2023

10/10 Excellent

Deljean

Liked: Cleanliness, staff & service, room comfort
Mr & Mrs Gregg Xmas trip
A very awesome stay. One of the best! Everything went well until the morning.. ended up taking cold showers! But other than that… a great stay!
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Jesus

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I chose the contactless check in. The room I picked was ready on the app but then wouldn't let me in with the digital key. They ended up switching my room and the digital key again didn't work. I had to go to the front desk for the key cards. About an hour later, housekeeping comes in without knocking and then apologized. On the next morning, housekeeping comes again knocking at 10am even though I had the do not disturb. I get dressed to answer the door and then they apologize and say they will come back later. check out wasn't until 12pm.
Stayed 1 night in Dec 2023

10/10 Excellent

Jacob, Oro Valley

Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Stayed 3 nights in Dec 2023

6/10 Okay

Alan, Aurora

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is much larger then the last I stayed at in Tempe. The parking was good and convenient as I could park and had easy access to get directly to my room. Rooms are a little dated but the overall facility was nice. I had to ask though for replenishment of room items such as shower soap and coffee. I understand that facilities are trying to save money but please tell patrons up front that their rooms won't be made up daily that was a shock and disappointment to find out after the fact.
Stayed 5 nights in Nov 2023

6/10 Okay

Teresita

Traveled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Danielle

Stayed 1 night in Dec 2023

10/10 Excellent

Marie

Business traveler
Liked: Amenities
Location
Stayed 1 night in Dec 2023

6/10 Okay

GUILLERMO

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
El hotel es viejo, el aire acondicionado terrible y con mal olor y las alfombras sucias
Stayed 1 night in Nov 2023

10/10 Excellent

Rino

Traveled with group
Liked: Cleanliness, property conditions & facilities
beautiful
Stayed 1 night in Nov 2023