Ratings based on 2,304 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Nice hotel for the money

Posted May 19, 2017
Having a shuttle to and from the airport was a nice feature. They were in the most of starting a remodel of the restaurant which would have been nice to have been alerted before booking. There was several restaurants within a 4-5 mile radius, with a few within walking distance. There are plenty of Uber drivers in Phoenix, which is a much better option than taking taxis. It had a very nice pool outdoors and jacuzzi. The property was well maintained and conveniently located near points of interest.
Comment from Hotel Management
May 23, 2017 by DoubleTree Suites Phoenix Management , Hotel Management
On May 15th we began upgrading our restaurant and lounge. We tried our best to let everyone know that food and bar service would be in alternate space. Sorry we must have missed you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Rosa, CA

Wonderful birthday

Posted May 15, 2017
Pros: Your suite, the pool the restaurant, very nice staff.
Cons: We were at the 3rd. floor. For some reason there is no bridge to the rooms and it is necessary to take a longer walk. Not good for elderly.
Location: We chose the hotel to be close to PHX
It was our last overnight stay after a trip to the Grand Canyon. After having snow in the Canyon we found 100 F in Phoenix. We enjoyed the swimming pool and had a very nice dinner at your Belvedere Restaurant. The steaks were cooked to perfection.
Comment from Hotel Management
May 23, 2017 by DoubleTree Suites Phoenix Management, Hotel Management
Happy Birthday. We are happy we could play a part in making it special. Come back and visit us soon, we'll make sure your steak is cooked to perfection again.
2 out of 5
by A verified traveler from Phoenix

Hotel Room Very Dated

Posted May 13, 2017
Pros: Free Breakfast.
Cons: Rooms remodeled. Hotel needs better management
Carpet stained. Wall paper very old. Hotel staff never responded to our requests. Overall, the worst DoubleTree we've ever stayed at
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2017
Overall a nice hotel. Enjoyed the complimentary breakfast and 24 hour room service. Hotel staff was friendly property was well kept.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel close to airport

Posted May 10, 2017
Hotel staff was very friendly and helpful. Other than the fire alarm going off at 1:30 am, the stay was great.
4 out of 5
Recommended
for Everyone
by A verified traveler from wi

Seemed worn

Posted May 9, 2017
Good location friendly staff. Interior looked tired and flow of traffic was so random.
Comment from Hotel Management
May 9, 2017 by Hotel Manager, Hotel Management
Sorry we were unable to meet your expectation. We continuously try to improve our accommodations and amenities and appreciate your feedback.
3 out of 5
by A verified traveler

OK for 1 night

Posted May 5, 2017
My room was clean but old. The location is great if you need to be close to the airport. The restaurant has a lot to be desired, both the food and the staff need improvement
Comment from Hotel Management
May 23, 2017 by DoubleTree Suites Phoenix Management, Hotel Management
Sorry our restaurant and team did not meet your expectations. On May 15th we started an upgrade to both the restaurant and bar. Hopefully you will give us another try when we are done in September.
2 out of 5
by A verified traveler from Virginia

Close to the Airport

Posted May 5, 2017
Pros: Proximity to Airport
Cons: upodate room decor
While the lobby and exterior were nice the room was awful. Our room was overlooking a roof full of AC units which ran all night long with constant noise. The room was dingy with a dirty, dusty couch with rips in arms.
Comment from Hotel Management
May 9, 2017 by DoubleTree Suites Manager, Hotel Management
D, sorry your suite did not meet your expectations. We will have our housekeeping department do a deep cleaning of the suite. We appreciate you brining to our attention.
4 out of 5
Recommended
for Everyone
by A verified traveler from phoenix

Nice hotel close to the auroort

Posted May 4, 2017
We didn't stay very long as we only needed one night but this hotel was very nice. It was clean, staff was very accommodating, and beds were decent. We didn't take advantage of the breakfast because we left really early but it looked like a buffet. Restaurant in the hotel was very expensive. Wish we had a car to go outside for dinner. Shuttle to the airport was great
Comment from Hotel Management
May 9, 2017 by DoubleTree Suites Manager, Hotel Management
Karen, sorry you could stay longer and take advantage of our full buffet breakfast. Happy our 24 hour shuttle service work well for you. See you soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to Phoenix airport

Posted May 1, 2017
Pros: It has an excellent breakfast buffet included and is very convenient to Phoenix Sky Harbor airport with a shuttle.
Cons: Freshen up the rooms and make the restaurant/drink prices more reasonable.
Location: Close to Phoenix Sky Harbor airport
This is an ok hotel - nothing bad, just not as nice as we'd expected. Mediocre rooms. On the positive side, it has an excellent breakfast buffet included and is very convenient to Phoenix Sky Harbor airport with a shuttle.