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Reviews of SureStay Hotel by Best Western Phoenix Airport

2.5 out of 5
SureStay Hotel by Best Western Phoenix Airport
3037 E Van Buren St, Phoenix, AZ

Reviews

7.0

Good

Rating 10 - Excellent. 585 out of 1939 reviews" "
Rating 8 - Good. 540 out of 1939 reviews" "
Rating 6 - Okay. 300 out of 1939 reviews" "
Rating 4 - Poor. 189 out of 1939 reviews" "
Rating 2 - Terrible. 325 out of 1939 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Bruce and Susana

Traveled with family
Disliked: Staff & service
My son and daughter-in-law were issued a "smoking room". Since she has asthma, they were issued an outside access room. The room was adaquate but drug dealing and other illicit business was taking place in the parking lot adjacent to their room. They left without any use of the room and managed to get a room at a another hotel. It took over an hour waiting in the parking lot to get a cab. Overall, a horrifying, experience.
Stayed 1 night in Apr 2024

6/10 Okay

Brandon

Business traveler
Liked: Cleanliness, staff & service, amenities
The accommodation itself was satisfactory; the room was clean and well-maintained. However, the surrounding vicinity was rather noisy and appeared to be situated in a rough part of town.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Called to cofirm late check-in. Was warmly and cheerfully accommodated. No issues. Good place for overnight before flight.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 24, 2024
Hi David!We are so happy to hear that your late check-in was met with such friendliness and welcome. It is always very important to us that our guests feel welcome and at ease, especially when they come in late at night. It's great to hear that your stay went smoothly and that it was a good place to spend the night before your trip. Thank you for your nice words. We hope to see you again soon for another smooth stay.

2/10 Terrible

Gina

This is a last minute reservation and I would not stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Marlyse

Very nice hotel.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 24, 2024
Hi Marlyse,What a wonderful way to begin your review! We're glad to hear that you had a great time at our hotel. Thank you so much for your nice comments! We work hard to give all of our guests an unforgettable experience, and it's great to hear that we did a great job with you. We can't wait for you to come back for another great stay!

8/10 Good

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and friendly staff.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 23, 2024
Dear Joan, We're pleased to hear about your experience at our hotel! Your 4 out of 5 rating speaks volumes, and we're delighted to know that you found our property clean and our staff friendly. Providing a welcoming and tidy environment is always our top priority, and it's fantastic to hear that we hit the mark during your stay. We appreciate your feedback immensely and can't wait to welcome you back for another fantastic experience soon!

2/10 Terrible

Fareeda

Disliked: Staff & service, property conditions & facilities
People yelling when I walked in my room and were also yelling at other rooms. Area very unsafe
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 23, 2024
Dear Fareeda, What a whirlwind of feedback! We truly appreciate you sharing your experience with us. It's disheartening to hear that your stay didn't meet your expectations. Ensuring our guests feel safe and comfortable is our top priority, and we're sorry to learn that you encountered disturbances during your time with us. We take matters of safety and security seriously, and we'll be looking into this matter promptly to address any issues. Your feedback is invaluable as it helps us improve, and we hope to have the opportunity to welcome you back for a much more serene experience in the future!

10/10 Excellent

Amy

Business traveler
I needed an overnight stay to catch a plane the next day. This hotel was perfect! Simple, yes but was clean and had everything I wanted for a one night stay.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 22, 2024
Dear Amy, What a fantastic review, thank you for sharing your experience with us! We're thrilled to hear that our hotel was the perfect fit for your overnight stay before catching your flight. Simple yet clean and equipped with all the essentials—exactly what we aim for to ensure a comfortable and hassle-free stay. We appreciate your kind words and hope to welcome you back for another seamless visit in the future!

8/10 Good

John

Liked: Cleanliness
Great place to stay. Clean and cozy. The neighbourhood is a bit rough but this did not affect our stay.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello John,We're pleased to hear you enjoyed your stay with us and found our accommodations clean and cozy. We appreciate your feedback regarding the neighborhood and are glad it did not impact your experience. Should you have any further concerns, feel free to reach out to our management team directly.

8/10 Good

Kelvin Robinson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the airport shuttle.
Stayed 3 nights in Jan 2024
Response from Manager on Apr 23, 2024
Hello Kelvin Robinson,We are delighted to hear that you enjoyed our convenient airport shuttle during your stay! Your feedback is greatly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

BECKY

Liked: Cleanliness, staff & service, property conditions & facilities
The facility was clean, safe and quiet.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello BECKY,We are glad to hear that you found our hotel to be clean, safe, and quiet. Your comfort and peace of mind are our top priorities. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a good stay. The Area that the hotel is located is a little sketchy but not the worst. I stayed on a Friday night and surprisingly it was not noisy or too active. Room was fairly clean, there was some hair on the floor next to the toilet and room had a smell of stale cigarette smoke even tho it was a non smoking room. Refrigerator didn’t seem to work very well either. Bed was very comfortable and clean. I would stay again.
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Manuel,Thank you for sharing your feedback with us. We appreciate your comments and are glad to hear you found the bed comfortable and overall had a good stay. Your insights on the room's cleanliness and amenities will be shared with our team for review and improvement. Should you choose to stay with us again, we hope to provide an even better experience for you.

6/10 Okay

Juan, Chula Vista

Business traveler
This hotel is in an area were there are homeless people walking around. The hotel was very average. I should have paid another $45 to stay at a much nicer hotel in a better area.
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Juan,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will take it into consideration for future improvements to provide a better guest experience. We hope you will consider staying with us again in the future.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to the airport
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Sharon,We are pleased to hear you found our hotel convenient for your travels. We strive to offer a stress-free experience for our guests when it comes to transportation logistics. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Martha

Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Martha,We are thrilled to hear that you had a wonderful stay with us! Your comfort and satisfaction are our top priority, and we look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight was delayed a day so we needed a hotel close to the airport to spend the night. Clean, convenient and comfortable. We took advantage of the pool. Very pleasant stay. Prompt shuttle service.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 19, 2024
Dear Patricia, What a whirlwind adventure you had! It's fantastic to hear that despite the unexpected flight delay, you found comfort and convenience in our hotel. Clean, convenient, and comfortable are definitely music to our ears! Taking a dip in the pool sounds like the perfect way to unwind after a long day of travel. And we're thrilled to know that our shuttle service was prompt and reliable for you. We're so grateful for your glowing review and hope to welcome you back for another pleasant stay soon!

8/10 Good

Victoria, Boston

Liked: Staff & service
Close to airport. Comfortable. Quiet.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 19, 2024
Dear Victoria, We are delighted to hear about your encounter with us! There are undoubtedly benefits to living near to the airport, don't there? That you found our location to be handy makes us very happy. And peaceful and cozy? To our ears, music! Our goal is to make every visitor feel completely at home, and it seems that we succeeded in making you feel that way. We value your opinions much and look forward to having you return for yet another wonderful visit!

2/10 Terrible

Christopher

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not as advertised. Would not recommend. Did not stay, went to a different hotel & will be seeking a refund from Expedia.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 19, 2024
Dear Christopher, We're genuinely sorry to hear about your disappointing experience. It's disheartening to learn that our hotel did not meet your expectations, and we understand how frustrating it can be when a stay falls short of what was advertised. We take your feedback seriously and will investigate the issues you encountered to ensure improvements are made. Your comfort and satisfaction are our top priorities, and we regret that we weren't able to provide you with the experience you were looking for. We hope you give us another chance in the future to exceed your expectations.

6/10 Okay

Lokencia

Liked: Staff & service
Disliked: Property conditions & facilities
the room wasn't clean
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Apr 19, 2024
Dear Lokencia, I'm truly sorry to hear about your experience during your stay. Cleanliness is a non-negotiable standard, and it deeply concerns me that we fell short in delivering that to you. Please accept my sincere apologies for any inconvenience this may have caused. Rest assured, I will personally address this matter with our housekeeping team to ensure such lapses do not recur. Your feedback is invaluable to us, and we're committed to improving based on it. We genuinely hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
this is a surprise for us close to the Airport and a shuttle service and great price. great find front check in staff nice and user friendly happy happy
Stayed 1 night in Apr 2024

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness
The air conditioner was extremely loud and woke us up repeatedly.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 17, 2024
Dear David,We're truly sorry to hear that your stay with us was disrupted by the loudness of the air conditioner. A peaceful night's rest is essential, and we understand how frustrating it can be when external factors interfere with that. Please know that we take your feedback seriously, and we'll be sure to address this issue promptly to ensure a more comfortable experience for our future guests. Your comfort is our priority, and we appreciate you bringing this to our attention. If there's anything else we can do to make amends for your inconvenience, please don't hesitate to let us know.

8/10 Good

Mark, Anchorage

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in an industrial and homeless area with a low end status. That being said the property was well kept and we never felt unsafe. Very close to airport and airport shuttle
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 15, 2024
Dear Mark, We're thrilled to hear about your recent stay with us! Your feedback is invaluable to us as we continue to strive for excellence. It's fantastic to know that despite the surrounding area, you found our property well-maintained and your safety a top priority. Being conveniently close to the airport and offering shuttle services is just one of the many ways we aim to enhance your experience. We're grateful for your positive remarks and look forward to welcoming you back soon for another memorable stay!

8/10 Good

MYAT

Traveled with family
Liked: Amenities, property conditions & facilities
Nice and Quiet !
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello MYAT,We're delighted to hear you enjoyed the peaceful environment during your stay! Your feedback is valued as we strive to provide a comfortable experience for all our guests. Our team appreciates your kind comments and hopes to welcome you back soon for another relaxing stay.

8/10 Good

Marjorie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little bit of an odor in the room but the room was very spacious
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Marjorie, We appreciate your feedback on the room's size, and we apologize for any inconvenience caused by the odor experienced during your stay. Our team is continuously working to ensure all rooms are up to our standards. If there is anything else we can assist you with, please do not hesitate to reach out.

10/10 Excellent

Tambra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you. Your staff were all great!!
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Tambra,We are delighted to hear that you had a positive experience with our team during your stay. Our staff takes pride in providing excellent service to all our guests, and your kind words will be shared with them to motivate and inspire. We appreciate your feedback and hope to welcome you back soon for another memorable stay.

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Dear Lucy, We're thrilled to hear you had a fantastic stay with us! Your 4 out of 5 rating speaks volumes, and while we wish we could have nailed that perfect score, we're eager to know what we can do to make your next visit even better. Your feedback is invaluable to us, and we can't wait to welcome you back for an even more unforgettable experience!

6/10 Okay

Lisa W

Traveled with partner
The lobby smelled old and musty.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Dear Lisa, Thank you for sharing your feedback with us. We deeply apologize for the inconvenience you experienced due to the musty odor in our lobby. Your comfort and satisfaction are our top priorities, and we understand the importance of maintaining a welcoming atmosphere throughout our hotel. We want to assure you that we have already addressed this issue with our housekeeping team, and additional measures have been taken to ensure that our lobby maintains a fresh and pleasant ambiance for all our guests. Your comments are invaluable to us as they help us to continuously improve our services. We hope to have the opportunity to welcome you back soon and provide you with a much-improved experience.

4/10 Poor

Kelly

Traveled with partner
Disliked: Cleanliness
The staff were very nice but the room smelled like pot and the AC was very noisy. The room was also just very old.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Dear Kelly, Thank you for taking the time to share your feedback with us, and we sincerely appreciate your kind words about our staff. We deeply regret that your experience fell short of expectations due to the issues you encountered with the room. We've already addressed the concerns with our housekeeping team to ensure that such issues are promptly resolved. Additionally, we're actively working on upgrading our rooms to provide a more modern and comfortable environment for our guests. Please accept our apologies for any inconvenience caused by the room odor and noisy AC unit. Your feedback is incredibly valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Corey

Good
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Dear Corey, What a fantastic way to kick off our day—reading your amazing review! We're glad to hear that you had such a wonderful time during your stay, awarding us with a perfect 5 out of 5 rating—it's like music to our ears!

4/10 Poor

lynn

Disliked: Cleanliness
I was not told ahead of time that i was getting a smoking room. It smelled horrible and gave me a headache. I did not change because it was late and i was just frustrated. The morning desk help did not want to bother to listen to me.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 10, 2024
Dear Lynn, Thank you for sharing your recent experience with us, although we are sincerely sorry to learn of the challenges you encountered during your stay. Your comfort and satisfaction are our utmost priorities, and we regret that we fell short of meeting your expectations. We apologize for not letting you know beforehand about the room type assigned to you. It is certainly not our intention to inconvenience our guests, and we understand the frustration this must have caused. Regarding the smoking room, we have already spoken to our housekeeping team to ensure such oversights are not repeated in the future. Your feedback about the morning desk assistance is also concerning, and we will address this promptly with our staff to ensure all guests are attended to with the utmost care and attention. We truly value your feedback, and we hope to have the opportunity to restore your confidence in our hotel during your next visit.

4/10 Poor

Garrett

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Unsafe, dirty, last resort roach motel
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 10, 2024
Dear Garrett, Thank you for sharing your experience with us, and we sincerely apologize for the discomfort and dissatisfaction you encountered during your stay. Your safety and well-being are our utmost priorities, and we are deeply troubled to learn that we fell short of meeting your expectations regarding cleanliness and safety. Please know that we take your feedback seriously, and we have already addressed these concerns with our housekeeping team to ensure that our standards are rigorously upheld. We understand the importance of providing a clean and secure environment for our guests, and we will take immediate action to fix any deficiencies. We regret that your experience with us was less than satisfactory, and we hope to have the opportunity to regain your trust and provide you with a more pleasant stay in the future.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Dear Mary, What a joy to read your review! We're absolutely thrilled to see that you had a wonderful stay with us, landing us a solid 4 out of 5 rating—it's like music to our ears!While we're grateful for your positive feedback, we also understand that sometimes words can't fully capture an experience. No worries, though! Your rating speaks volumes, and we're delighted to have met your expectations.We can't wait to have you back for another fantastic stay. If there's anything specific you'd like to share or if there's anything we can do to make your next visit even more memorable, don't hesitate to reach out.

6/10 Okay

Shawanna, Parkland

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 9, 2024
Dear Shawanna, Thank you for sharing your rating with us, although we wish to extend our apologies for the experience that led to it. We understand your disappointment and take your feedback seriously. We've already spoken to our housekeeping team regarding the issues you encountered, and they are working diligently to ensure that such lapses are promptly addressed and prevented in the future. Your comfort and satisfaction are our utmost priorities, and we regret any inconvenience caused during your stay. Should you choose to visit us again, we are committed to providing you with an improved and seamless experience.

8/10 Good

Marla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area a bit sketchy for the price
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Marla,We appreciate your feedback and take all comments seriously. Should you have any further issues or concerns, please don't hesitate to reach out to our management directly for assistance. Thank you for choosing to stay with us.

8/10 Good

Agustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access and easy check in
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Agustin,Thank you for sharing your experience with us! We strive to ensure a seamless check-in process for all our guests. Your feedback is essential to our ongoing efforts to provide exceptional service. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Guillermo,We're glad you found our hotel conveniently located close to the airport. Your feedback is valuable to us as we strive to provide a convenient stay for all our guests. We hope to welcome you back in the future.

10/10 Excellent

Ahmed Mohammed

Every single thing
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 5, 2024
Dear Ahmed, We are thrilled to receive your glowing review! It's truly heartening to hear that every aspect of your stay with us met or exceeded your expectations. Your satisfaction is our utmost priority, and knowing that we succeeded in providing you with an exceptional experience brings us immense joy.We strive to create a welcoming and comfortable environment for all our guests, and your kind words serve as a testament to our efforts. Your feedback is invaluable to us as it motivates us to continue delivering outstanding service.We eagerly await the opportunity to welcome you back for another memorable stay. Should you have any further comments or requests, please don't hesitate to reach out. Until then, we wish you all the best in your future travels!

8/10 Good

Boye

Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 24, 2024
Hi Boye!Greetings and thank you for sharing your experience with us! We greatly appreciate your 4 out of 5 rating and your valuable feedback. While we wish we had more details about your stay, we're thrilled to see that overall, you had a positive experience with us. Our team is always striving to provide exceptional service and comfort to all our guests, and your rating reaffirms our commitment. We hope to welcome you back for an even more memorable stay in the future!

6/10 Okay

Paula

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I reserved a smoke-free room however, you could smell cigarette smoke and there was an ashtray sitting on a counter. I was also advised not to leave my room in the evening because of the homeless people who frequented the area around the hotel.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 5, 2024
Dear Paula, We're truly sorry to hear about your experience at our hotel. Ensuring a comfortable and smoke-free environment is a priority, and we apologize for falling short of meeting your expectations in this regard. Your feedback regarding the presence of cigarette smoke and the ashtray in your room is concerning, and we will address this issue immediately to ensure it does not recur. Additionally, we understand the importance of feeling safe and secure during your stay, and we regret any discomfort caused by the surrounding area. Your comments have been noted, and we are actively working to enhance the safety measures around the hotel. We appreciate you bringing these matters to our attention and hope to have the opportunity to better serve you in the future.

8/10 Good

Sean

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 23, 2024
Dear Sean, We're thrilled to hear that you had a fantastic stay with us! Your 4 out of 5 rating speaks volumes, and we're elated to have been part of your memorable experience. We're always striving to provide top-notch hospitality, so if there's anything we can do to turn that 4 into a solid 5, just let us know! Looking forward to welcoming you back for another stellar stay soon!

8/10 Good

Lilian

Traveled with family
Liked: Cleanliness, staff & service, amenities
No enought towels
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 3, 2024
Hi Lilian!It makes us happy that you gave your stay with us a good 4 out of 5! Even though you didn't say anything specific, your good review says a lot. Thank you for staying with us, and we hope to see you again soon for another great experience. We want you to be happy, and we're here to make sure that every visit goes above and beyond what you expect. We're glad you picked our hotel.

8/10 Good

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I Like the proximity to airport, dont like cause too far for good places to eat
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 2, 2024
Dear Guillermo, We truly appreciate you sharing your thoughts with us! It's wonderful to hear that you found our hotel's proximity to the airport convenient. We understand the importance of accessibility, especially for travelers like yourself. We're sorry to hear that you felt there weren't enough dining options nearby. We're constantly striving to enhance our guests' experience, and your feedback helps us identify areas for improvement. We'll certainly take your comments into consideration as we continue to refine our services. Thank you again for choosing to stay with us, and we hope to welcome you back soon!

8/10 Good

Amy, Seattle

Stayed 1 night in Mar 2024
Response from Manager on Apr 20, 2024
Hello Amy,We appreciate you choosing to stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay!

6/10 Okay

Donna, Burlington

Liked: Cleanliness, staff & service
Disliked: Amenities
VERY bare bones room. Clean but very unremarkable.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 30, 2024
Dear Donna, Thanks a million for sharing your thoughts on your recent stay with us! We're thrilled to hear from you, though we're sorry to learn that your experience fell a bit short of your expectations.We totally understand your feedback about the room. While it's awesome to hear that you found it squeaky clean, we're bummed it didn't quite hit the mark in terms of wow factor. Rest assured, we're taking notes and brainstorming ways to jazz up our rooms and add that extra sprinkle of magic that will make them truly remarkable.Your feedback is like gold to us—it's what helps us keep improving and ensuring that every guest has a stay that's not just good, but downright unforgettable. We hope to have the chance to welcome you back soon and show you just how remarkable we can be!

4/10 Poor

Dylan

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 17, 2024
Dear Dylan,We're truly sorry to see that your experience fell short of expectations during your stay. We understand that a rating without a comment can speak volumes, and we're committed to addressing any concerns you may have had. Your feedback is invaluable to us, and we would appreciate the opportunity to learn more about what aspects of your stay didn't meet your expectations so we can take immediate steps to improve. Please don't hesitate to reach out to our team directly so we can ensure your next visit exceeds your expectations.

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 30, 2024
Dear Christine, Well, you just made our day with that stellar 5 out of 5 rating! It's like music to our ears, seriously.Even though you didn't leave a comment, we're still beaming from ear to ear knowing that your stay with us was absolutely spot on. It's guests like you that keep our passion for hospitality alive and kicking!We're thrilled that we could deliver an experience that left you lost for words—in the best possible way, of course! Our team works tirelessly to ensure that every aspect of your stay is nothing short of perfection, so it's incredibly rewarding to see that effort pay off.Thanks a million for choosing to stay with us, and we can't wait to welcome you back for another round of unforgettable memories!

6/10 Okay

Sheila

Liked: Staff & service
Room was clean but REEKED of smoke. Felt like you needed to leave the door open. The area would not be safe to walk in. We bought snacks at circle K on the corner (one block away ) where a man exposed himself to my wife while I went in.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 27, 2024
Dear Sheila, I'm truly sorry to hear about your experience during your stay. It's deeply concerning that despite a clean room, the smell of smoke persisted, making your stay uncomfortable. Feeling unsafe in the surrounding area is distressing, and encountering such an incident near the hotel is absolutely unacceptable. Your safety and comfort are paramount, and we sincerely apologize for failing to provide a secure environment. We'll address these issues immediately to ensure they're rectified, and we appreciate you bringing them to our attention. Your feedback is invaluable in helping us improve our standards and create a better experience for all our guests.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone here is friendly and the room is amazing definitely recommend
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Dear James, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. Your 5-star rating and glowing words truly made our day. It's wonderful to know that our friendly staff and amazing rooms left such a positive impression on you. Thank you for recommending us, and we can't wait to welcome you back for another unforgettable stay!

2/10 Terrible

Armando

Stayed 1 night in Mar 2024
Response from Manager on Apr 15, 2024
Hello Armando, We are sorry to hear that your experience did not meet your expectations. Please do not hesitate to contact us with any specific feedback so we can address your concerns and improve our services.

4/10 Poor

ashley

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Dear Ashley, We're delighted you chose to share your experience with us! While we're thrilled to hear from our guests, we're saddened to learn that your stay fell short of expectations, earning a 2 out of 5 rating. Your feedback is incredibly valuable to us as we continuously strive to enhance our guests' experiences. We'd love to hear more details about your stay so we can address any concerns you may have had. Our goal is to ensure each guest leaves with nothing less than a stellar impression. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve!