Outdoor pool, open 8:30 AM to 9:30 AM, pool umbrellas
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Reviews of Embassy Suites by Hilton Phoenix Scottsdale

3.5 out of 5
Embassy Suites by Hilton Phoenix Scottsdale
4415 E Paradise Village Pkwy S, Phoenix, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1000 reviews" "
Rating 8 - Good. 226 out of 1000 reviews" "
Rating 6 - Okay. 77 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christi

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property and the surrounding area are gorgeous! The staff were extremely friendly. We were traveling with our dog and to be able to have nice accommodations that allow pets was a huge plus!!! This place is a hidden Gem!!
Stayed 3 nights in Apr 2024
Response from CLAUCK on Apr 22, 2024
Hi Christi! Thank you so much for your review. Please do come back and see us again.

8/10 Good

SUSAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic complimentary breakfast! Omlette bar, egg, bacon,sausage and potato table. All sorts of fruit, beverages and condiments provided. Very impressed compared to other mid range hotels. Nice big rooms
Stayed 1 night in Apr 2024
Response from CLAUCK on Apr 14, 2024
Hello Susan! Thank you so much for the review. We are so happy to hear that you enjoyed your stay with us. Please do come back again.

6/10 Okay

Debra, Kure Beach

Traveled with family
Liked: Cleanliness, staff & service
Housekeeping was disappointing. Conditioner and body lotion were empty and tissues ran out .
Stayed 2 nights in Apr 2024
Response from CLAUCK on Apr 14, 2024
Hi Debra! Thank you for your review. We are so sorry to hear that the conditioner and body lotion was out when you checked in. We will share your feedback with the housekeeping team to make sure that they are double checking those items prior to releasing the room. Please do come back and see us again.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Roomy suite.
Stayed 1 night in Apr 2024
Response from CLAUCK on Apr 12, 2024
Hi Susan! Thank you so much for your review. We are happy to hear that you enjoyed your stay with us. Please do come back and see us again.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made to order breakfast and daily reception is great!
Stayed 5 nights in Mar 2024
Response from CLAUCK on Apr 10, 2024
Hi Tara! Thank you so much for your 5 star review. We are so happy to hear that you enjoyed your stay with us. We appreciate your feedback and we hope to see you again soon.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from CLAUCK on Apr 4, 2024
Hi Brooke! Thank you for your review. We do hope to see you again soon.

8/10 Good

Tim

Great pool. Excellent breakfast. Did not like that hotel only has 1 set of internal stairs on only one side of the building. Using the elevator to move between Floors 2 and 1 was very time consuming.
Stayed 4 nights in Mar 2024
Response from CLAUCK on Apr 1, 2024
Hi Tim, Thank you so much for the review. We are so happy to hear that you enjoyed your stay with us but sorry about the elevators being slow. The company is coming out to look at the elevators this morning to see why they are moving slow. Thank you again for your feedback.

10/10 Excellent

John

Stayed 2 nights in Mar 2024
Response from CLAUCK on Apr 18, 2024
Hello John! Thank you so much for your review. Please do come back and see us again.

10/10 Excellent

Lori

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 2 nights in Mar 2024
Response from CLAUCK on Mar 24, 2024
Hi Lori! Thank you so much for your review. We are happy to hear that you enjoyed your stay with us. Please do come back and see us again.

10/10 Excellent

Sarah Lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent property--very well maintained, convenient and a beautiful view to relax in. The dining area was exceptionally busy every morning, but allowing guests to sit in the bar/lounge area worked out perfectly. Extended breakfast hours during the weeks of spring break might help with the overcrowding between 8-9am.
Stayed 4 nights in Mar 2024
Response from CLAUCK on Mar 21, 2024
Hi Sarah! Thank you so much for your review. The staff takes pride in their work as well as customer service. Please do come back and see us again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from CLAUCK on Mar 19, 2024
Hi Michael! Thank you for your review. Please do come back and see us again.

8/10 Good

Linda

Liked: Property conditions & facilities
It took until 4 PM before our room is cleaned
Stayed 3 nights in Mar 2024
Response from CLAUCK on Mar 19, 2024
Hi Linda! Thank you so much for your review. Our housekeeping team does clean rooms up until 430pm everyday. If there is a particular time that you would like your room cleaned, we will be more than happy to provide that service to you during that time. You just need to let the desk know. Thank you again.

10/10 Excellent

Bobby

Stayed 1 night in Jan 2024
Response from CLAUCK on Mar 18, 2024
Hi Bobby! Thank you for your review. Please do come back and see us again soon.

10/10 Excellent

Scott

Stayed 2 nights in Mar 2024
Response from CLAUCK on Apr 7, 2024
Hi Scott. Thank you for your review. Please do come back and see us again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from CLAUCK on Mar 18, 2024
Hi John! Thank you so much for your review. Please do come back and see us again.

10/10 Excellent

Sallie

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great property, good location and good food.
Stayed 2 nights in Feb 2024
Response from CLAUCK on Mar 4, 2024
Hi Sallie! Thank you so much for the review. We are happy to hear that you enjoyed. Please do come back and see us again.

10/10 Excellent

Lucy

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Such a Beautiful place to be
Stayed 2 nights in Feb 2024
Response from CLAUCK on Mar 2, 2024
Hi Lucy! Thank you so much for the wonderful review. We are happy to hear that you enjoyed your stay with us. Please do come back and see us again.

8/10 Good

Jody

Liked: Cleanliness, staff & service, amenities
Pricing changed from when I booked . Very dis appointed . Refrigerator not working properly. Room comfortable . Tv remote difficult.
Stayed 2 nights in Feb 2024
Response from CLAUCK on Mar 1, 2024
Hi Jody. Thank you so much for your review. Looking over your account, your room rate ran at the same rate as when you booked it. You did have some incidentals charges from the restaurant and the parking fee which isn't included in the rate. I am very sorry to hear about the fridge and we will send our engineering team to look at it. Thank you again and we hope to see you again soon.

10/10 Excellent

Phylicious

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location! The only thing I disliked was the food in the hotel restaurant's dinner options (the food tasted like hospital cafeteria food) the breakfast options at the hotel restaurant were amazing! Also, they need to upgrade their TVs to where you are able to mirror your phone to the TV. The TVs in the rooms are outdated. Besides the dinner options and the TVs, the hotel experience was excellent.
Stayed 3 nights in Feb 2024
Response from CLAUCK on Feb 28, 2024
Hi Phylicious! Thank you so much for your 5 star review. We are so happy to hear that you enjoyed your stay with us. Please do come back and see us again.

6/10 Okay

Marwan

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is dated with old furniture and carpet. It was dark and uninviting. They charge for parking and even water they offer at the front desk when I didn't even ask for it. Not happy with hotel as I paid premium for the five rooms I booked but was not worth the money.
Stayed 1 night in Feb 2024
Response from CLAUCK on Feb 28, 2024
Hi Marwan! Thank you for your review. I am so sorry about your experience. We started charging for parking in January 2020. Water is available to be purchased from your room or even in the gift shop. Thank you again and we will pass your comments on to the correct team.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from CLAUCK on Feb 26, 2024
Hi Gary. Thank you so much for your 5 star review. Please do come back and see us again.

6/10 Okay

Champagne

Liked: Cleanliness
It was cool
Response from CLAUCK on Feb 21, 2024
Thank you so much for the review. Please do come back and see us again.

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love Embassy Suites. The breakfast's are always a great way to start the day and no crazy resort fees.
Stayed 4 nights in Feb 2024
Response from CLAUCK on Feb 28, 2024
Hi Carol! Thank you so much for your 5 star review. Our breakfast is one of the best. Please do come back and see us again.

6/10 Okay

cody

Traveled with partner
Liked: Cleanliness, amenities
Harsh treatment on 1 broken rule, $250 fine. I will remember that next time I'd consider staying here. Also, the bathtub needs to be resurfaced, it was peeling.
Stayed 5 nights in Feb 2024
Response from CLAUCK on Feb 17, 2024
Hi Cody. I am so sorry that you thought that it was a harsh fine for smoking even though there are 5 stickers in the room saying that smoking is not allowed in the room and or the patio. We have advised our engineering team of the peeling tub to get this corrected. Thank you again for your feedback.

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect and I wished we were staying longer than one night. The staff was so nice and friendly. The room was extra spacious and perfect for three adults with a sleeper sofa. The free breakfast was nice and had many options! There is a walking trail behind the hotel which was perfect ! I would definitely recommend this hotel!
Stayed 1 night in Feb 2024
Response from CLAUCK on Feb 21, 2024
Hi Sarah. Thank you so much for the 5 star review. We are so happy to hear that you enjoyed your stay with us. Please do come back and see us again and stay longer next time.

10/10 Excellent

Yongyi

Business traveler, Traveled with family
Liked: Amenities
Very nice staff. Next to a golf course and near lots of shops and restaurants.
Stayed 5 nights in Feb 2024
Response from CLAUCK on Feb 14, 2024
Hi Yongyi- Thank you so much for the 5 star review. We hope to see you again soon.

8/10 Good

Steven

Liked: Staff & service
Stayed 4 nights in Feb 2024
Response from CLAUCK on Feb 14, 2024
Hi Steven, Thank you for the 4 star review. Please do come back and see us again.

10/10 Excellent

Melissa

Stayed 1 night in Feb 2024
Response from CLAUCK on Mar 21, 2024
Hi Melissa! Thank you so much for your review. Please do come back and see us again.

10/10 Excellent

brian, Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was very nice, meeting every night for drinks and talking by the fire, and breakfast was outstanding
Stayed 4 nights in Feb 2024
Response from CLAUCK on Feb 11, 2024
Thank you Brian for your review. We are so happy to hear that everyone was nice and you got to hang out by the fire pit. Please do come back and see us again.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to our event venue and the staff provided amazing customer service!
Stayed 1 night in Feb 2024
Response from CLAUCK on Feb 11, 2024
Thank you Valerie for your 5 star review. We are so happy to hear that you enjoyed your stay with us. Please do come back and see us again.

8/10 Good

Buteo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good hotel.
Stayed 2 nights in Feb 2024
Response from CLAUCK on Feb 5, 2024
Hi Buteo, Thank you so much for the review. We are happy to hear that you enjoyed your stay. Please do come back and see us again.

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
looking onto a golf course, kept things serene and quiet, convenient to shops and restaurants. Nothing i disliked but the rate seemed a bit high for what you got--the hotel was not a resort.
Stayed 4 nights in Jan 2024
Response from CLAUCK on Jan 31, 2024
Thank you for your review. I am so sorry to hear that the rates are high. Typically, in Arizona our season is in January, February, and March so you will see rates a little bit higher compared to our summer rates. Thank you again for sharing your comments and we hope to see you again soon.

10/10 Excellent

Joaquin

Traveled with family
Liked: Staff & service
Great location getting a little run down.
Stayed 1 night in Jan 2024
Response from CLAUCK on Jan 28, 2024
Thank you so much for the review. Please do come and see us again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Cons were double beds and having to pay for parking. Pros were lots of space for our family and easy to get to.
Stayed 2 nights in Jan 2024
Response from CLAUCK on Jan 27, 2024
Thank you for your review. I am so sorry about the double beds that we offer as we only have the king size or rooms with 2 double beds. We have been charging for parking since January 2020. Please do come back and see us again.

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from CLAUCK on Jan 27, 2024
Thank you so much for the perfect review. We look forward to seeing you again.

10/10 Excellent

Joanna

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from CLAUCK on Jan 21, 2024
Thank you for your 5 star review. We are happy to hear that you enjoyed your stay and please do come and see us again.

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from CLAUCK on Jan 21, 2024
Thank you so much for your 5 star review. Please do come and see us again when your travels bring you to Arizona.

10/10 Excellent

Brenda, Sacramento

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from CLAUCK on Jan 21, 2024
Thank you for your 5 star review. Please do come see us again.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from CLAUCK on Jan 17, 2024
Thank you so much for the 5 star review. Please do come and see us again.

10/10 Excellent

Laura, El Paso

Stayed 1 night in Jan 2024
Response from CLAUCK on Jan 12, 2024
Thank you so much for your 5 star review. Please do come back and see us again.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly. The room was spacious and very clean. It’s walkable to all shops and it’s beautiful right on the golf course.
Stayed 1 night in Jan 2024
Response from CLAUCK on Jan 12, 2024
Thank you for your 5 star review. We are very proud of the staff here. Please do come back and see us again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb all around
This location was excellent. Updated, very clean, friendly staff, pool was clean & heated & had plenty of towels. The breakfast was superb ( the breakfast cooks were so sweet to me and my little girl, & worked super efficiently). I highly recommend this place.
Stayed 1 night in Dec 2023
Response from CLAUCK on Jan 12, 2024
Thank you for your wonderful review. We take pride working here at the property and everyone works extremely hard. Please do come back and see us again.

10/10 Excellent

Jazmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CLAUCK on Jan 31, 2024
Thank you so much for the 5 star review. Please do come back and see us again.

10/10 Excellent

Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CLAUCK on Dec 29, 2023
Thank you for the 5 star review. We hope to see you again soon.

10/10 Excellent

Alison

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Able to bring the dogs and have a nice Christmas great staff
Stayed 2 nights in Dec 2023
Response from CLAUCK on Jan 5, 2024
Thank you so much for your 5 star review. Yes the hotel is now pet friendly. Thank you again and please do come and see us again.

10/10 Excellent

Kelle

Stayed 4 nights in Dec 2023
Response from CLAUCK on Dec 29, 2023
Thank you for the 5 star review. We appreciate your business and hope to see you again soon.

10/10 Excellent

Manarbek

Stayed 2 nights in Dec 2023
Response from CLAUCK on Jan 31, 2024
Thank you for the review. Please do come back and see us again when your travels bring you back to Phoenix.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed at this location multiple times over the years , the managers reception and breakfast are a big plus. Rooms are a bit dated but clean, quiet and comfortable.
Stayed 1 night in Dec 2023
Response from CLAUCK on Dec 26, 2023
Thank you for your 5 star review. Please do come and see us again.

10/10 Excellent

Leilani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and comfort!
This is a great hotel for families and others. The breakfast is great and so is happy hour.
Stayed 2 nights in Dec 2023
Response from CLAUCK on Dec 26, 2023
Thank you for the wonderful review. We appreciate the comments and happy to hear that you enjoyed your stay. Please do come back and see us again.

8/10 Good

Randy

Stayed 2 nights in Dec 2023
Response from CLAUCK on Dec 26, 2023
Thank you for your review. Please do come see us again.