All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Staff was rude saying they were gonna charge me because towels were dirty
they were on the floor and at first she didn’t wanna exchange my towels I had to go way back to my room to get them I bring them down she said she’s gonna charge me because they dirty
Starr
Stayed 3 nights in Apr 2024
Response from Manager on Apr 22, 2024
Hello Valued Guest, thank you for taking the time to leave a review of your recent stay with us. Upon reviewing our notes regarding your stay, we are sorry you missed our policies for the stained linens, yes, we do charge if any linens that are badly stained or missing from the room. It is unfortunate that you were disappointed. We wish you the best in your future travels.
The location is off the freeway. The tub was in bad shape and carpet was dinghy.
Adriann
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Thank you for taking the time to submit a review. We're sorry to hear that you had issues during your stay. We are working hard daily to improve our property and hope you will give us another chance in the future to better serve you.
Thank you Anne for taking the time to submit a rating about your stay and for mentioning our amazing staff in your reviews. We truly appreciate your feedback!
6/10 Okay
Vanessa R
Apr 9, 2024
Liked: Cleanliness, staff & service
Not bad for the money. Not a five-star but did not see any bugs and it was pretty clean
Vanessa R
Stayed 2 nights in Apr 2024
Response from Management on Apr 10, 2024
Thank you Vanessa for taking the time to submit a review about your stay! We appreciate your feedback and hope to have you stay again in the future if your travels bring you our way.
10/10 Excellent
Robert
Apr 9, 2024
Liked: Cleanliness, staff & service
Nice place nice price
Robert
Stayed 1 night in Apr 2024
Response from Management on Apr 9, 2024
Thank you Robert for taking the time to submit a 5 out of 5 review about your stay! We appreciate the feedback!
Thank you Ernest for taking the time to submit a review about your stay. We're sorry to hear that the property was not to your liking. We wish you the best in your future travels.
10/10 Excellent
Takeo
Apr 2, 2024
Liked: Amenities
The property seem a little sketchy. There’s no top lock on the door, I had to move tables and chair in front of door for just in case someone try to force themselves in. I appreciate the price overall.
Takeo
Stayed 1 night in Apr 2024
Response from Management on Apr 2, 2024
Thank you for taking the time to submit a review about your stay. We're sorry to hear that your room didn't have a security swing latch. We will make sure that it is taken care of for our next guest, thank you for making us aware. We hope to see you again in the future and appreciate your feedback.
4/10 Poor
LACRESHIA
Mar 31, 2024
Disliked: Cleanliness, staff & service
LACRESHIA
Stayed 2 nights in Mar 2024
Response from Manager on Apr 1, 2024
Thank you for taking the time to submit a review we appreciate your feedback.
Front desk was very pleasant, helpful and knowledgeable. Room was emaculant and smelled great!
Marcus
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Extend A Suites-Phoenix. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!
My 88 yo mother got bedbugs from this seedy hotel. There was one light. The tv kept turning off despite asking the front desk for help. It’s a pit.
Laura
Stayed 1 night in Feb 2024
Response from Manager on Mar 26, 2024
Thank you for taking the time to submit a review about your stay. I sincerely apologize for any inconveniences you encountered during your stay! If you would have brought the issue to front desk’s attention, we would have taken care of issue right away. At Extend-A-Suites North-Phoenix we like to ensure our guests have a clean comfortable stay. I'm sorry we failed; we hope you will give us the opportunity to better serve you in the future.
My son and I stayed here due to his baseball tournament but I was appalled by how different the pics looked from the actual room. There were drug addicts everywhere and my son accidentally left his personal pillow but of course it never got logged in lost and found cuz they stole his $100 pillow. Wouldn’t recommend this to any family.
Dawn
Stayed 1 night in Mar 2024
Response from Management on Mar 26, 2024
Thank you Dawn for taking the time to submit a review about your stay. We're sorry to hear that you left your son left his pillow behind. As discussed on the phone, we will work hard to try and find your son's pillow as it very well could have been washed and placed on another bed. We will stay in contact with you regarding this matter and wish you the best in your future travels.
They had great customer service in front desk. But the room was not that great. The carpet floor was filthy, there was baby cockroaches, the bathroom door was broken.
Crystal
Stayed 1 night in Mar 2024
Response from Manager on Mar 25, 2024
Thank you for taking the time to submit a review about your stay. We are making changes day by day and hope you will give us another chance in the future to better serve you!
10/10 Excellent
Sammy
Mar 19, 2024
Sammy
Stayed 2 nights in Mar 2024
Response from Manager on Apr 8, 2024
Thank you for taking the time to submit a review we appreciate your feedback.
It was a nice place I can bring shorty without being disturbed, didn't have to worry about my car nor junkies in the area. They had a pool though I wish they had a Jacuzzi.. the front desk clerk let me see the room and let me decide if it was up to par, which I thought was a plus nice size TV and room, plus had a microwave and refrigerator.. all in all pretty good place too stay!
Dominique
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Thank you Dominique for taking the time to submit a 5 out of 5 review about your stay. We're happy to hear that you enjoyed your stay here with us!! Thank you again for your review! We hope to see you again in the future!
6/10 Okay
Gerry
Mar 17, 2024
Disliked: Property conditions & facilities
Run down property.
Gerry
Stayed 2 nights in Mar 2024
Response from Management on Mar 19, 2024
Thank you Gerry for taking the time to submit a rating about your stay. We wish you the best in your future travels.
Super dirty and smelly. The smell inside the room was so strong that I felt nauseous. The sheets were stained. The room was completely different than the pictures, very old, and everything was pulling apart to the point that I was really disgussed to take a shower in the tub. Some of the tiles in the hallway were broken and even my foot got stuck and I almost fell. Don't waste your money, not recommended at all. This hotel should be rebuilt.
talin
Stayed 2 nights in Mar 2024
Response from Management on Mar 19, 2024
Thank you for taking the time to submit a review about your stay. We appreciate the feedback.
10/10 Excellent
Ashley
Traveled with family and small children, Traveled with partner, Traveled with family
NO TOWEL INCLUDE,
HAVE TV BUT NOT CONNECTED TO ANY SIGNAL!!!!
AND EVERYTHING DIRTY AND BROKEN.
Richard
Stayed 1 night in Mar 2024
Response from Management on Mar 12, 2024
Thank you Richard for taking the time to submit a review. We're sorry to hear that you had issues during your stay. We are working hard daily to improve our property and hope you will give us another chance in the future to better serve you.
8/10 Good
Sarah
Mar 10, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sarah
Stayed 1 night in Feb 2024
Response from Management on Mar 12, 2024
Thank you Sarah for taking the time to submit a rating about your stay. We appreciate the feedback!
10/10 Excellent
Anne
Mar 7, 2024
Liked: Cleanliness
Anne
Stayed 1 night in Mar 2024
Response from Management on Mar 8, 2024
Thank you Anne for taking the time to submit a 5 out of 5 rating on your stay! We appreciate the feedback!
This hotel is pretty sketchy. I get it everybody needs a place to stay. For me it wasn’t that big of a deal, but I was quite surprised how rundown this place was. Many people would be afraid to walk around outside.
Dan
Stayed 4 nights in Feb 2024
Response from Management on Mar 5, 2024
Thank you Dan for taking the time to submit a review about your stay. We're sorry to hear that the hotel was not to your liking. We wish you the best of luck on your future travels!
8/10 Good
Ana
Mar 5, 2024
Liked: Cleanliness
Ana
Stayed 2 nights in Mar 2024
Response from Management on Mar 6, 2024
Thank you Ana for taking the time to submit a rating about your stay! We appreciate the feedback.
6/10 Okay
Valerie
Mar 4, 2024
Liked: Cleanliness, staff & service
The cable and wifi was out. Got lots of sleep though! :)
Valerie
Stayed 1 night in Feb 2024
Response from Management on Mar 6, 2024
Thank you Valerie for taking the time to submit a review about your stay. We're sorry that our cable and WIFI provider had some issues with the service during your stay. We wish that there was something we could do during that time but it was out of our control. We appreciate you being understanding. We hope you will give us another chance in the future to better serve you!
An absolute dump. Nothing was even average, the TV didn't even work. Furniture looked like they just got if the trash, not even towel racks. Bed was awful. Bedside lamp had no bulb.We had to leave after the first night even though it was paid for.
Does expedia have no standards?
Daniel
Stayed 2 nights in Feb 2024
Response from Management on Mar 5, 2024
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!
3 days no tv. Walk way upstairs broken stone tiles made walk way uneven
Chris
Stayed 6 nights in Feb 2024
Response from Management on Mar 5, 2024
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!
6/10 Okay
Brian
Mar 2, 2024
Television service shutdown around 6 PM. When I inquired about a refund of some kind
I was told it wasn't their fault and to bad. Television service is part of the room rate isn't it. 9 am the next day and still no tv and no refund of any kind
Brian
Stayed 2 nights in Feb 2024
Response from Management on Mar 2, 2024
Thank you Brian for taking the time to submit a review about your stay. We're sorry that there was some issues with the cable TV during your stay. These issues were happening in the surrounding areas and was out of the hotel's control. We hope that you will give us another chance in the future to better serve you!
Thank you Adriana for taking the time to submit a rating about your stay. We appreciate the feedback!
6/10 Okay
Christina
Traveled with partner
Feb 27, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The shower curtain did not touch the floor and water was coming out when we were showing. It was a walking shower and my husband purchased a curtain to attach clips to it to e tend curtain to the bottom.
Christina
Stayed 6 nights in Feb 2024
Response from Management on Feb 28, 2024
Thank you Christina for taking the time to submit a review about your stay! We're sorry to hear that you had some issues during your stay. We appreciate your feedback.
10/10 Excellent
Anne
Feb 27, 2024
Liked: Cleanliness
Anne
Stayed 1 night in Feb 2024
Response from Management on Feb 28, 2024
Thank you Anna for taking the time to submit a rating about your stay! We appreciate your feedback!
Worst hotel I have ever stayed at in the US. Dirt, unclean, unsafe, no amenities, old, not maintained. Hotel is falling apart. Dangerous place to stay our sheets were dirty and unclean. We told management and they told us they would clean them next day and they lied to us. I want a refund for this staying at this disgraceful hotel.
Stephanie
Stayed 2 nights in Feb 2024
Response from Manager on Feb 26, 2024
Thank you for this feedback. We are sorry to hear that the hotel was not to your liking and that you were disappointed in your stay with us. We wish you the best in your future travels.
Got an extra charge for dirty floor mat in the bathroom. We didnt even put our shoes inside the room. We use socks the whole time coz we know that floor is sticky and dirty. That mat dirt was from their dity floor.
We didn’t recieve any comforts to sleep as qhen we check in they were dirty we ask for replaced they told to do it on other day but not done for 3 nights . Strict refund policy but no refund for their failure to provide facility .
Manjit
Stayed 4 nights in Feb 2024
Response from Manager on Feb 26, 2024
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!
This is a very old and beatup hotel. Furniture old and some broken. Floor beatup. No amenities. You get what you pay for. It was cheap.
Eugene
Stayed 1 night in Feb 2024
Response from Manager on Feb 26, 2024
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!
I was given the opportunity to inspect the room prior to checking in. The property was okay on outside. The interior of room was tidy but inspection of the bathroom was not pleasing. The bathtub didn't look clean and spotty. Thankfully I was able to request a refund based on the inspection. The front desk staff was very nice and understanding of my decision.
Antoinette
Stayed 2 nights in Jan 2024
Response from Management on Feb 16, 2024
Thank you Antoinette for taking the time to submit a review of your experience. We are sorry to hear that the hotel was not to your liking and that you were disappointed with the room. Thank you for mentioning our amazing front desk staff! We wish you the best in your future travels and hope you will give us another chance to better serve you.
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!
Staff was nice and helpful, but the area was not ideal. Also people next to us were up literally all night and being extremely loud. Not staying here again.
Michael
Stayed 1 night in Feb 2024
Response from Manager on Feb 7, 2024
We are sorry to hear about that, . I will be addressing these issues with my staff members to ensure that it doesn't happen again. Thank you for your feedback. We wish you the best in your future travels
10/10 Excellent
Anne
Jan 30, 2024
Anne
Stayed 1 night in Jan 2024
Response from Manager on Feb 7, 2024
Thank you for taking the time to submit a review we appreciate your feedback.