Ratings based on 565 Verified Reviews

2.7 out of 5
45% of guests recommend
2.7 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from St Louis

Convenient and economical but basic

Posted May 1, 2017
Pros: The room setup was nice with a kitchen that included a microwave and refrigerator. There also w
Cons: The bathroom had a leak somewhere that let to a puddle of water on the floor each morning. There was no maid service provided.
Location: The hotel is conveniently located near the airport. The bus stop just outside the hotel provided access to the light rail system.
As I was aiming for budget accommodations, this hotel fulfilled that expectation. I did not expect, nor did I find any extras. The room looked worn and was not particularly attractive, but it had plenty of room and met basic needs for lodging. I stayed two nights. The "take and go" breakfast was quite modest. I needed to check out early on a Sunday morning. I could not find anyone at the desk to talk to before I left. I tried to call the office later that morning and received no answer at the desk.
Comment from Hotel Management
May 3, 2017 by General Manager  , Hotel Management
Paul, thank you for posting a review about your stay with us. I am pleased to know you liked your room and that our location was perfect for your needs. However, I apologize for the maintenance and service issues you encountered while here. Your feedback is valuable as it will help to improve our service delivery in future. Thank you for being our guest, and I hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager 
1 out of 5
by A verified traveler

Very dirty and the pillows were like rocks

Posted Mar 28, 2017
My room was never cleaned it took 2 days to get all the pots and pans and dishes. There was a family above us that allowed the children to scream all day and night. I stayed 1 night then ended up having to pay for another room at a different hotel just to be comfortable.
Comment from Hotel Management
Mar 30, 2017 by General Manager, Hotel Management
I am sorry for the disappointing stay you had with us and for the service issues you experienced during your visit. Your observations have been shared with our team, and measures will be taken to avoid such mistakes in the future. It is very important for us to receive feedback as it helps us see where we need to improve our services and facilities moving forward. We will certainly make improvements in the areas you found to be deficient. Thank you again for your comments. Sincerely, General Manager
1 out of 5
by A verified traveler

in a heavily traffic area sketchy area

Posted Mar 25, 2017
couldn't wait to check out room and carpet were dirty
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
Thank you for taking the time to give us your feedback. We are extremely disappointed to know you were not completely satisfied with your visit. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

outdated

Posted Feb 25, 2017 on Orbitz
Pros: nothing
Cons: everything
Lobby was dirty. Bed was uncomfortable. Room could have been cleaner
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Thanks for sharing your experience for our future guests and for us to know where we can improve. We have a dedicated staff and we are sorry to have disappointed you on this visit. We will improve in the areas you identified, and hope to have you back as our valued guest in the future. General Manager
3 out of 5
by Kevin

Blah Hotel in Blah Neighborhood

Posted Feb 14, 2017 on Hotels
Cons No Oven in room, not enough towels, strange staff, no cooking utensils or cookware in the room, took forever to check in, put on hold for forever, air conditioner finicky, dismal breakfast, coffee terrible Pros Decent heated pool, easy access, newly remodeled, plenty of parking, decent neighborhood
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thank you for the candid comments about your stay. Although you liked some aspects of your visit, we apologize for not meeting every expectations. Kitchenware for your suite is kept at the front desk for better hygiene and you can exchange your towels as well and is complimentary. If this was not communicated by our staff, we are sorry. We hope to have an opportunity to welcome you back for a better experience. Sincerely, General Manager
1 out of 5
by A verified traveler

Worst Stay Ever

Posted Feb 13, 2017
Pros: Nothing
Cons: I would recommend an investigation for illegal activities, such as drug dealing and illegal bookings or reservations. Staff training & Security Staff
Location: Close to the 202 freeway. Eateries about 1 mile west from location. Surrounded mainly by residential.
I waited in the lobby for over 20 minutes before I was even helped. Was questioned by front desk staff for stay reasons; felt like a criminal. Front desk staff was rude and unwelcoming; made me feel like I was an inconvenience. Homeless and gang members hanging around in the parking lots. Doors slamming and people screaming for a majority of the night. Room was dirty; dead roaches in the bathroom, gentile hairs in the shower, hot water smelt like sulfur and the bed comforters were dingy and dirty. When I asked front desk staff about places to eat... he told me to use my GPS on my smartphone.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
We always appreciate when our guests provide feedback, however the comments listed are a bit alarming. We apologize if our staff was not at their best and were less than friendly in their service delivery during your visit. It seems we missed your expectations in several areas and we are sorry our hotel did not meet your needs. Thank you for being our guest. General Manager
2 out of 5
by Tana

New staff needed

Posted Feb 11, 2017 on Hotels
Check in was very slow. The clerk didn't seem to understand what he was doing although I later found out he has been employed there for a while. He told me the room I reserved wasn't available and I'd have to downsize after which he left me standing in the lobby while he went in search of a room for me -- physically. Another man showed up and told the first man to give me the room I had reserved - which actually WAS available all the while. Once in the room I was not able to log on to wifi. I returned to the lobby to ask for assistance which was fruitless. The room was okay, although everything seemed like an afterthought. It was not very clean, as I found whiskers in the bathroom sink and spilled food on the kitchen floor. If I were in charge I would change many many things. This was my first stay, and possible my last. It seems they need better staff both in housekeeping and at the front desk! ! I was happier in the Motel 6 down the street which was (believe it or not) much classier. It's a shame because it has such potential:(
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so I apologize you had a disappointing experience with us. I have shared your feedback with my team, and steps have already been taken to ensure these mistakes are not repeated in the future. I truly hope you will give us another chance to prove we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, General Manager
2 out of 5
by A verified traveler

Inconvenience & sleepless

Posted Feb 3, 2017
Pros: Close to our travel location
Cons: Service and attention to detail
Location: Plenty to do nearby
We arrived at the hotel expecting as our reservation said two twin beds. Instead we received one twin and a fold out. There were no linens for the fold out so we had to go back to the desk. We were told the sheets and blanket we were given although unfolded were clean but upon inspection we questioned this statement. The light outside our room was broken and buzzed all night like an alarm clock. In the morning we let the management know and requested the light be fixed. Upon returning in the evening we found the light still untouched and buzzing again through the night. Overall we were made to feel like we were inconveniencing the management. Two sleepless nights.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Thank you for sharing your perspective regarding your recent stay with us. We appreciate you alerting us to your concerns with certain areas of our property and will have our Maintenance Engineers and Housekeeping staff take a closer look at any repairs that are needed. We are sorry we failed to make the corrections while you were our guest and that the noise was an impact on getting a good nights rest. We hope to have an opportunity to welcome you back in the future for the exceptional stay that you deserve and we thank you for your review. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2017
Great staff at your needs promptly. Close to the highway and to downtown.
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America- Phoenix - Airport - E. Oak St. We are happy our staff took good care of you and you liked the location of our hotel. We appreciate you being our guest and look forward to welcoming you back soon! Sincerely, General Manager
1 out of 5
by Kenneth

Disappointment

Posted Jan 21, 2017 on Hotels
A very disappointing experience. We were told when reserving the room that there was 24 hour shuttle service to the airport. When we arrived at the airport we were informed that a shuttle service does not exist. Led to an extremely complicated situation for us so we had to cancel our reservation. We also were unable to receive clear directions.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for being our recent guest and for sharing a review. We apologize for not meeting your expectations and for any confusion regarding airport transportation. Thank you for the valuable feedback and we hope to have the opportunity to better serve you in the future. Sincerely, General Manager