Ratings based on 605 Verified Reviews

3.2 out of 5
56% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nicely located by the airport

Posted Jul 10, 2017
We like the location. The rooms are clean and pretty spacious. We stay here anytime we come to town
Comment from Hotel Management
Jul 11, 2017 by General Manager, Hotel Management
Thank you for staying with us again, and making Extended Stay America - Phoenix - Airport your home away from home. We are thrilled to read that you loved your well-appointed room and our convenient location close to the airport. Thanks again for being our valued guest, and we look forward to serving you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Pomona, CA

Comfortable hotel close to our destination.

Posted Jul 10, 2017
We enjoyed staying at this hotel. We arrived around 1:30am & had no problem checking in. Nick was very friendly & helpful. The room was clean & comfortable. I would stay here again if I come to Phoenix, AZ😊
Comment from Hotel Management
Jul 11, 2017 by General Manager, Hotel Management
Rosie, thank you for choosing Extended Stay America - Phoenix - Airport and sharing your experience. We are pleased to read you liked your well-appointed room and the service provided by Nick. We look forward to having you as our guest again soon! Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient

Posted Jun 27, 2017
The room is clean and the price is great! We love the location as well
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
Thank you for sharing your positive feedback about Extended Stay America - Phoenix - Airport. We are glad to know you not only enjoyed your room and our convenient location but also found us to be a great value. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

1 night

Posted Jun 24, 2017
Spartan...but clean and quiet. Staff was friendly...location surroundings are minimal for food, etc.
Comment from Hotel Management
Jun 25, 2017 by General Manager , Hotel Management
Greg, Thank you for sharing your experience at our hotel. We are pleased to know you overall enjoyed your stay with us and that you liked our clean facilities as well as the helpful team. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to airport

Posted Jun 6, 2017
Convienent check in and check out process. Close proximity to the airport for flights early in the morning with little traffic.
Comment from Hotel Management
Jun 7, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Phoenix - Airport. We are delighted to know you enjoyed your time with us and that our outstanding hospitality and the proximity to the airport left you with a great impression. It was our pleasure hosting you, and we hope to be your hotel of choice every time you visit our area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 30, 2017
Better than expected👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾🤜🏾🤜🏾🤜🏾🤜🏾🤜🏾🤜🏾🤜🏾
Comment from Hotel Management
May 30, 2017 by General Manager, Hotel Management
It was a pleasure having you as our guest at Extended Stay America - Phoenix - Airport. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, General Manager
2 out of 5
by A verified traveler from St. Cloud, MN

Short stY

Posted May 19, 2017
Staff seemed rude/bothered. Hair from previous guests in bathroom
Comment from Hotel Management
May 20, 2017 by General Manager, Hotel Management
David, thank you for providing the review about your stay. Please accept our sincere apologies for the service and the cleanliness issues you encountered while you were here. We appreciate you bringing your experience to our attention and ensure you that your feedback will be used to revisit our procedures. We hope you will give us a chance to redeem ourselves in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Close to the Airport

Posted May 17, 2017
All was ok except the air conditioner and it was hot in PHX
Comment from Hotel Management
May 18, 2017 by General Manager , Hotel Management
Thank you for being our guest at Extended Stay America - Phoenix - Airport. We are delighted to know you enjoyed your time with us and that our location was ideal for your visit. I have shared your concerns with my maintenance team to ensure it is fixed immediately. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
Basic room, close to the airport. Good if you don't need anything fancy and just want to rest after a long flight!
Comment from Hotel Management
May 16, 2017 by General Manager , Hotel Management
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall stay and that our location close to the airport was perfect for your needs. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
2 out of 5
by A verified traveler

Missed the mark.

Posted May 5, 2017
Good room and close to airport in Phoenix. Has no pool, spa or gym facilities. Continental breakfast is a laugh. Front desk failed to give us a Wake Up Call. Hotel has no business center nor a computer to use in printing Boarding Passes etc. Offers no Shuttle Service to Airport. Needs a Continental Breakfast Room with more than the 2 chairs in the lobby. Being very close to the Phoenix Airport, they should offer services that capitalize on their location. We won't be back.
Comment from Hotel Management
May 7, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.