Ratings based on 356 Verified Reviews

3.6 out of 5
71% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Tucson

Dirty room no real breakfasy

Posted May 22, 2017
Room was not clean but beds were made, i found a can of chewing tobacco in the closet bear bottle tops under the bed and someone left there deodorant in the bathroom also there was matts of hair in the bathroom draw.. the toilet lid is not secured and there was a fist sized hole in the wall that management and the front desk were unaware of. And my window view was of a wall. I was suprised that no one explained that there is no housekeeping... when i complained about housekeeping i was told that for a 10 dollar fee they can clean the room...also the website said they have breakfast wich is not true.. they have granola bars and muffins. .. thats the breakfast. Nice room but wheb i got there i asked for the cooking utensils (pots pans) and linens for the pull out bed (sofa) and never got them. I had to go up front before bed to ask again.
Comment from Hotel Management
May 24, 2017 by General Manager, Hotel Management
George, we are sorry that you experienced so many difficulties during your stay. We would like to inform you that, kitchenware is available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. We also apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, and we are happy to offer this service to you at a minimal fee. We will surely make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I hope you will return so we can make it up to you. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Not fancy, but clean and quiet.

Posted May 6, 2017
Good for a long stay in Phoenix at a nice price. In a great area close to grocery, restaurants, and shopping. Quiet and clean.
Comment from Hotel Management
May 7, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Phoenix - Biltmore. We are delighted to know our location was convenient for your needs and that you found us to be a great value in the area. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, General Manager
4 out of 5
by A verified traveler from Lansdale,PA

Nice room, great staff

Posted May 1, 2017
Cons: Bathroom floor could have been cleaner!
Location: Great location, you've got to eat across the street @ 5 and Diner...Great food!!!
Amenities are good, rooms are clean, staff is great.
Comment from Hotel Management
May 3, 2017 by General Manager  , Hotel Management
Jeff, thank you for staying at Extended Stay America - Phoenix - Biltmore. We are glad you liked your well-appointed room and our courteous associates. We appreciate your compliment about our great location. Thank you for your feedback and we hope to see you back soon. Sincerely, General Manager 
5 out of 5
Recommended
for Everyone
by A verified traveler from Bemidji

Convenience

Posted Apr 30, 2017
I had training in the area and stayed here. I loved it!!! It was close to where I had to commute to and very convenient for night life. Would definitely stay again ❤️❤️❤️❤️
Comment from Hotel Management
May 5, 2017 by General Manager, Hotel Management
Chrissy, thank you for choosing to stay at Extended Stay America - Phoenix - Biltmore and for sharing your pictures online. It's good to know you were comfortable here and that our location worked well for your needs. We appreciate your business and look forward to seeing you again soon! Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Very nice,

Posted Apr 12, 2017
Pros: convenient neighborhood, close to everything you need.Nice pool.
Location: Night life, restaurants, grocery, cleaners, cvs all right there.
Very nice and clean, Coffee was good. Blueberry muffins were the same as every other hotel in America.
Comment from Hotel Management
Apr 13, 2017 by General Manager , Hotel Management
Barry, we truly appreciate you taking the time to share your experience at our hotel. It’s our pleasure knowing you loved our spotless property and convenient location. Please visit us at Extended Stay America - Phoenix - Biltmore again the next time you are in the area. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Spokane,WA

Nice hotel close to family

Posted Apr 8, 2017
Pros: Cleanliness, room size and arrangement.
Cons: Four days of lukewarm or cold coffee at 7:00 or 8:00 AM....VERY DISAPPOINTING. For an apartment,there was nothing other than soap, towels and shampoo.
Location: Close to family.
The hotel was new and clean, very small and inconvenient entrance when hassling multiple pieces of luggage. Staff was helpful and courteous. However, for this high price I expected to at least have some kitchen utensils, flatware, cups etc so I could fix a TV dinner, warm up a leftover.
Comment from Hotel Management
Apr 26, 2017 by General Manager, Hotel Management
Roger, we are pleased to see you enjoyed your overall time with us, especially our location which was perfect for your needs. Although you liked your room, we are sorry that you were not happy with our hotel policy. To ensure cleanliness we keep the kitchenware at the front desk. Your feedback is appreciated, and we will remind our team to communicate this policy more clearly at the time of check-in. It was our pleasure accommodating you, and we look forward to seeing you again. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix , AZ

Excellent hotel

Posted Apr 1, 2017
Convenient location Reasonable price Excellent hotel
Comment from Hotel Management
Apr 1, 2017 by General Manager, Hotel Management
Len, thank you for taking the time to write a review about your exceptional stay at Extended Stay America - Phoenix - Biltmore. It is a pleasure to read that you were impressed with our convenient location and with the great value we offer for the price. We look forward to welcoming you back to our hotel on your next visit to the area. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Mar 24, 2017
nothing fancy here just the basics but clean and comfortable. Very central location makes it easily accessible to all the parks.
5 out of 5
Recommended
for Families
by A verified traveler

Nice place, just got what you expect

Posted Mar 20, 2017
Pros: Clean place, good location.
Cons: More trash receptacles.
Location: Phoenix, golf, zoo, aquarium, ball parks, horse races, shopping, dining.
Great location, easy to use hotel. Nice beds, great bathroom.
Comment from Hotel Management
Apr 21, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to read you valued our convenient location and that your room accommodations were comfortable to your liking. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
2 out of 5
by A verified traveler

Very economical

Posted Feb 21, 2017
The room itself was very nice. Nice colors, comfortable bed, good kitchen. But there were a few surprises. No kitchenware. I had to ask then carry plates to my room. No daily housekeeping. Just once a week. And the advertised free continental breakfast consisted of coffee, granola bars, prewrapped mini muffins, and packets of oatmeal with no place to eat any of it.