Dear Karen, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management

Dear Evelyn, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every guest. We apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. For future visits, please know that our front desk is also available to help make your stay as comfortable as possible. We do hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management

Dear Sherri, Thank you for taking the time to share your experience. We strive to provide our guests with thoughtful hospitality and attentive service, so we are pleased to read your generous compliments and glad that our location enhanced your visit. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear David, Thank you for choosing us and sharing your comments. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area. Sincerely,Hotel Management

Dear Korina, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable suite, and we are very sorry that did not happen when you were here. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will address these concerns with our housekeeping team to ensure thorough cleaning procedures are followed. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Irene, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Vardan, Thank you for the review. We sincerely apologize for any inconvenience caused by the odor issues you encountered during your stay. Maintaining a fresh environment is a top priority, and we apologize for falling short of this standard. Your feedback is invaluable, and we'll address this promptly with our housekeeping teams to ensure improvements are made. Thank you for bringing these matters to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management

Dear Edith, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback helps us continuously improve our service and guest experience. Please return for a better experience.Sincerely,Hotel Management

Dear Charlene, We appreciate the outstanding review. We are delighted you loved your clean, comfortable suite. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Your compliments for our hospitality are shared with the entire team. Thank you for choosing Extended Stay America. We look forward to hosting you again the next time you are in the area. Sincerely,Hotel Management

Dear Dustin, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Teresa, We sincerely apologize for the inconvenience you faced during your stay. It's disheartening to read about the issues with the heating and shower in your room. Your experience does not meet our standards, and we appreciate you bringing it to our attention. Please be assured that we are actively addressing and resolving these matters to prevent similar occurrences in the future. We value your feedback and hope you will consider giving us another chance for a much-improved experience.Sincerely,Hotel Management

Dear Momin, Thank you for staying with us and your excellent feedback. We genuinely value comments like yours, as our top priority is to provide an exceptional experience for every guest. Our prime location, combined with premium amenities and service, makes Extended Stay America an outstanding choice. We are thrilled to have exceeded your expectations and offered you great value. We would be honored to have the opportunity to accommodate you again, and we hope you will visit us soon.Sincerely,Hotel Management

Dear Steven, Thank you for staying with us and reviewing your experience. We are glad you liked our convenient location and clean bathrooms. We do want to apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Thank you for your positive feedback! I hope we get the chance to see you again.

Dear Jonathan, We appreciate your feedback and apologize for the disappointments you experienced during your short stay. The cleanliness issues you described about your room do not reflect our standards, and we sincerely apologize for any inconvenience caused. We will address these issues promptly to ensure improvements. It's encouraging to hear that the front desk staff provided excellent service. If your travels bring you back to the area, we would love the opportunity to provide you with a much-improved experience. Sincerely,Hotel Management

Thank you for your feedback! If there is anything we can work on please feel free to let us know!! We hope to see you again.

Dear Patrick, Thank you for choosing to stay with us and for sharing your review. We are glad you were pleased with your room. We understand that fresh and clean accommodations are of the utmost importance. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. Thank you for taking time out of your day to recognize our efforts. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely, Hotel Management

Dear Alan, We appreciate you taking the time to share your thoughts. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. Rest assured, we're taking steps to address the problems promptly. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Your feedback put a smile on the face of the staff! Hope to see you again :)

Dear Suzanne, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and our friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management

We strive to be the best. Thank you for your feedback.

Dear Michell, We're delighted to hear that you had a positive experience during your stay with us at Extended Stay America. Your feedback is appreciated, and we hope to welcome you back for another enjoyable visit. Thank you for your kind words.Sincerely,Hotel Management

Dear Tracy, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear ALLEN, Thank you for the candid feedback on your stay with us. We have taken note of your observations regarding the need to update and renovate, and we will convey the same to our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. We have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. Our staff can deliver any of these to your respective suite upon request. However, we regret that we were unable to meet your demand. Thank you again for sharing your sincere observations, and we hope to welcome you back soon!Sincerely,Hotel Management

Dear Malo, Thank you for being our guest. It is nice to know you had an excellent stay and were happy with your room, with an easy check-in and check-out process. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management

Dear Dana, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim for a great guest experience and let our associates know when you complement their work. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management

Dear Guest, We are sorry for any inconvenience you encountered or any difficulties you faced while communicating with our team members. As this is an anonymous review, please reach out to us directly so we can assist you further. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management

Dear Bonnie, Thank you for staying at Extended Stay America and for your excellent review. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely,Hotel Management