Ratings based on 718 Verified Reviews

3.1 out of 5
58% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice downtown hitell

Posted May 12, 2017
Nice hotel in downtown and eat in the kitchen and relaxed licationb
Comment from Hotel Management
May 13, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Phoenix - Midtown. We are delighted to know you were comfortable here and that our location in the downtown perfectly suited your needs. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, Va

Nice staff but...

Posted May 11, 2017
The rooms were mostly clean. One of us had to switch rooms because the smell of cigarette smoke was overwhelming (and the hotel is non-smoking); then the next room had a leftover pizza in the nightstand drawer. Breakfast is muffins and granola bars and they go fast, so you have to get in early. There are construction workers that stay there frequently, and when they aren't working they are getting drunk in the parking lot, and they will tell you: "I'm so *expletive* drunk." Despite the mishaps and annoisances, the stay was good and the staff is very nice!
Comment from Hotel Management
May 13, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at our hotel. Although you liked the service provided by our staff, we are sorry for the cleanliness issue you experienced during your stay and regret the inconvenience it caused. On rare occasions we have guests who do not adhere to the property rules, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We sincerely apologize for this discomfort and hope you will give us a chance to serve you better in the future. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Apr 26, 2017
It was okay for that price. Just no room cleaning service every day.
Comment from Hotel Management
Apr 27, 2017 by General Manager, Hotel Management
Thank you for being our guest. We are glad you were overall pleased with your visit to our hotel and the value we offered. Since we are an extended stay property, our housekeeping service is designed for our long term guests and done on a weekly basis to respect their privacy and to offer minimal intrusion to their homelike stay. However, this service is always available upon request for an additional fee. We value your business and hope that you will choose us again. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Apr 25, 2017
I will never stay here again, they stole my purse, my wallet, wedding rings, my truck keys a bag with clothes, my daughter beats and some jerseys. The manager never showed up, had to call the police myself. I even had to call the towed truck to take my truck to the Acura dealer for them to do keys for my truck, I rented a car to go back home and have to drive back to Arizona to go pick up my truck..will never stay there again..
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
3 out of 5
Recommended
for Everyone
by A verified traveler

Dirty room

Posted Apr 24, 2017
Bed sheets weee not changed out from the last stay. Shower was still dirty from the last stay.
Comment from Hotel Management
Apr 26, 2017 by General Manager , Hotel Management
Thank you for taking the time to review our hotel. I am disappointed to read about the issues you encountered and sincerely apologize for falling short of your expectations. Steps have already been taken to make sure we don't repeat these mistakes. I hope we have the opportunity to demonstrate this to you on a future visit. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

A nice hotel close to a lightrail station

Posted Apr 23, 2017
Pros: Location Facilities Friendly staff Price
Cons: Two lights in my room didn't work
Location: Take the lightrail to the downtown Phoenix.
I checked in quite late (@11 pm) due to my late arrival and the front door was locked. I picked up the phone near the door and called the front desk for checking in. No complain, the staff was very patiently aided me in checking in, introduced me the hotel policy, the availability of utensils, the location of the fitness center and how to order to save money. The room was tidy and neat when I first stepped in. It inlcudes a big refridge, cooking stoves, a sink and a few cabinets. It is possible to cook for yourself there. The hotel is closed to three grocery stores (including one Walgreen which opens 24 hr on Osburn St) and one lightrail stop. The lightrail can take you to Sky Habor airport so the transportation there is convenient. Check out is SUPER fast and easy. All you need to do is to return the key pack to a glass container and then you are free to leave.
Comment from Hotel Management
Apr 23, 2017 by General Manager, Hotel Management
Tim, thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Phoenix - Midtown. We are thrilled to read that you loved our helpful front-desk associates, convenient location which was perfect for your needs and your well-equipped room as well. Reviews like yours make it all worthwhile. It was great to have you here, and we look forward to your next stay with us soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Light rail

Posted Apr 16, 2017
Easy ride on light rail to down town, convention center , very weak and miss leading breakfast bar
Comment from Hotel Management
Apr 17, 2017 by General Manager , Hotel Management
Thanks for evaluating your stay. We are glad you had an overall pleasant visit and our location was perfect for your needs. However, we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. I will share your feedback with my food and beverage team. We appreciate your business and hope to see you back soon. Sincerely, General Manager
3 out of 5
by A verified traveler from Boston

Close to the light rail.

Posted Apr 14, 2017
Pros: The friendly staff.
Cons: I didn't need fresh linens, but it would have been nice to have someone empty the trash or vacuum at least once during my stay.
Location: It was near the light rail which was useful for getting to everything I needed in Phoenix. There was a grocery store in walking distance.
This was convenient to the light rail, and the staff were very friendly. I didn't understand why no one came to clean my room for 4 whole days. It was a long-stay style place, yet the kitchen was not stocked with plates, utensils or pots or pans. I had to ask for them, and go down the the desk to pick them up. The explanation I was given was "If we left them in the rooms, people would steal them."
Comment from Hotel Management
Apr 15, 2017 by General Manager, Hotel Management
Melen, thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay and that our location, as well as the service provided by our staff, were up to your satisfaction. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very close to downtown

Posted Apr 10, 2017
Very close to downtown and a quick commute to the arena and great restaurants and activities
Comment from Hotel Management
Apr 10, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Phoenix – Midtown and for sharing your positive feedback. We are glad to learn you thoroughly enjoyed your time with us and that our convenient location made it even more memorable. It was our pleasure hosting you, and we hope to be your hotel of choice every time you visit our area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Very relaxed and quiet.

Posted Apr 4, 2017
Very clean room and the hotel is in a good location for shopping and good restaurants.
Comment from Hotel Management
Apr 4, 2017 by General Manager, Hotel Management
Thank you for writing about your visit at Extended Stay America - Phoenix – Midtown. We are glad to know you enjoyed your time with us and that your spotless suite and our convenient location made it even better. We appreciate your business and hope to see you again in the future. Sincerely, General Manager