Ratings based on 483 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
55% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

For price it was okay.

Posted Sep 27, 2016
The room was old, and some of the pillow cases had some stains. I would rather pay a little more next time and get a nicer hotel.
1 out of 5
by A verified traveler

Shoddy dump

Posted Sep 23, 2016
Pros: Nothing
Cons: See above
Location: Poor.
Old, dirty, no equipment of any kind in the kitchen, not even a spoon, lumpy bed, dirty sheets, bathroom sink drain plugged, no hair dryer, tub bars coming apart, need I say more. Tried to get a different motel through Expedia but representative had poor English and was very slow so it got dark while on the phone with her. We are older people who don't drive in strange cities and poor neighborhoods in the dark, so we stayed. Oh, breakfast is just coffee and muffins. No juice, no fruit.
Comment from Hotel Management
Sep 25, 2016 by GM, Hotel Management
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review as we truly value our guest's comments and opinions. We are sorry to hear you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, General Manager
1 out of 5
by A verified traveler

Crazy

Posted Sep 13, 2016
The hotel clerk that checked me in was deliousinal and high on drugs
Comment from Hotel Management
Sep 15, 2016 by General Manager, Hotel Management
Thank you for staying with us. I am very concerned with your comments. This is not the reception or impression we want to give our guests checking in. I would like to gather further information and have the opportunity to come to a satisfactory outcome. I look forward to having that opportunity. I am so very sorry for your experience. Ron Lawrence General Manager
1 out of 5
by A verified traveler

Horrible experience

Posted Jul 3, 2016
Got there to check in and I had the worst experience ever. I walked in to the first room they had gave me it smelled so bad it was just horrible that we couldn't stand it. We went back to the front desk to let them know about it and she made a comment of how the people before us had said the same thing! ( and I'm thinking to my self and why didn't they fix the problem if there were already told!) she then gave me another room, I walked in to a room where two people were having sex! Like really! I walked out of the room went back to the lobby and just asked for my money back!
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Thank you for your feedback. On behalf of our entire staff we sincerely apologize for the errors that occurred which caused a negative impact on your stay. Your review has been shared with all of our staff to be sure they are on task everyday as their actions have a positive and negative impact on our guests. Please consider this an isolated incident as you will also see from our previous reviews we are dedicated to providing a positive experience. Thank you again, and we hope to see you again soon. General Manager
4 out of 5
by Shawn from Matinez, Ca.

Very nice stay!

Posted Jun 22, 2016 on Hotels
I had very nice stay and would stay there again in a heartbeat. All things considered, it was great comfortablity at a great value.
Comment from Hotel Management
Jun 24, 2016 by Manager, Hotel Management
Thank you for choosing Extended Stay America - Phoenix - Scottsdale - Old Town and for sharing your experience. We are glad you had a comfortable stay at our hotel and that you loved the great value we offer for the price. It was our pleasure serving you, and we look forward to your next stay with us soon. Sincerely, General Manager
4 out of 5
by john

Good

Posted Jun 22, 2016 on Hotels
Easy
Comment from Hotel Management
Jun 24, 2016 by Manager, Hotel Management
It was pleasure having you as our guest at Extended Stay America - Phoenix - Scottsdale - Old Town, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. Please visit with us again the next time you are in the area. Sincerely, General Manager
5 out of 5
by John

Posted Jun 12, 2016 on Hotels
Comment from Hotel Management
Jun 13, 2016 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America Phoenix - Scottsdale - Old Town. We are glad you enjoyed your stay, and our facilities and service were to your satisfaction. We appreciate your excellent rating and look forward to welcoming you back soon. Sincerely, General Manager
2 out of 5
by Wendy from Surrey, BC

not as good as it looks

Posted Jun 7, 2016 on Hotels
Original room stunk of sewer gas, apparently a problem in the hotel. Second room had been recently sprayed for bugs and also smelled horrible. No coffee maker or dishes. Staff tried to help on a couple of issues but seemed untrained. Location is great just a block or two to old Scottsdale.
Comment from Hotel Management
Jun 11, 2016 by Manager, Hotel Management
Thank you for your review. I apologize that our team fell short of providing you with the excellent service that we strive for daily. I have shared your feedback with my team, and we have taken measures to ensure this does not happen in the future. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. We hope to welcome you back soon! Sincerely, General Manager
5 out of 5
by A verified traveler

Posted May 18, 2016
I love the room...it was close walking distance to old town Scottsdale
Comment from Hotel Management
May 18, 2016 by General manager, Hotel Management
We are delighted you chose to stay at Extended Stay America - Phoenix - Scottsdale - Old Town . We appreciate your wonderful compliments about your accommodation and our central location. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in Scottsdale . Sincerely, General Manager
4 out of 5
by James

Posted May 16, 2016 on Hotels
Comment from Hotel Management
Jun 1, 2016 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America Phoenix - Scottsdale - Old Town. We are glad that you had an enjoyable stay. We appreciate your feedback and hope to be of your service again on your future visit to our area. Sincerely, General Manager