Property amenity

Reviews of Extended Stay America Suites Phoenix Scottsdale Old Town

2.5 out of 5

Reviews

5.6
Rating 10 - Excellent. 157 out of 1008 reviews" "
Rating 8 - Good. 190 out of 1008 reviews" "
Rating 6 - Okay. 202 out of 1008 reviews" "
Rating 4 - Poor. 179 out of 1008 reviews" "
Rating 2 - Terrible. 280 out of 1008 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to restaurant's. Staff very helpful and courteous
Stayed 1 night in Mar 2024
Response from Leslie on Mar 27, 2024
Thank you we really appreciate your feedback.

6/10 Okay

Michelle

Liked: Staff & service
Trash under the bed Breakfast consists of oatmeal and yogurt
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 23, 2024
Dear Michelle, Thank you for taking the time to write a review of your stay with us. We are glad that you enjoyed most aspects of your stay. However, we are sorry to hear that there were issues with your room and breakfast that did not meet your expectations. We apologize for any inconvenience caused and have shared your feedback with our staff. We value your input and appreciate your honesty. Please know that this is not the typical experience that we aim to provide to our guests. We hope that you will give us another opportunity to demonstrate our commitment to excellent hospitality.Sincerely,Hotel Management

2/10 Terrible

Drew

Business traveler, Traveled with family
Liked: Cleanliness
Spring hotel stay
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 13, 2024
Dear Drew, Thank you for being our guest. It is nice to know you had a pleasant stay. However, we are sorry for your disappointment. We hope we have an opportunity to serve you again in the future.Sincerely,Hotel Management

4/10 Poor

Barbara

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in need of serious renovation. Door deadbolt would not latch, cabinets peeling, tub shower peeling, carpet and floors dirty.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 12, 2024
Dear Barbara, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the concerned team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Our concerned team is already at work to correct the missed areas. Thank you for choosing us. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

4/10 Poor

Vanessa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to ask for new room. Our room was dirty. Bed was horrible. Pillows were horrible. When needed towels had to take to office to swap out. Had to go get hair dryer in office and take back when done.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 10, 2024
Dear Vanessa, We apologize for the inconvenience you experienced during your stay. Providing clean and comfortable accommodations is our priority, and we regret falling short of your expectations. Your feedback regarding the cleanliness of the room, bedding, and amenities will be addressed promptly with our housekeeping team to ensure improvements. We appreciate you bringing these concerns to our attention and hope you'll consider giving us another opportunity to provide you with a more enjoyable experience in the future. Your satisfaction is important to us, and we'll strive to exceed your expectations.Sincerely,Hotel Management

4/10 Poor

Douglas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lots of maintenance issues. Noisy.
Stayed 5 nights in Mar 2024
Response from Hotel Management on Mar 12, 2024
Dear Douglas, We sincerely apologize for the problems you encountered while you were here and also regret this particular instance that adversely impacted your visit. We certainly understand your frustration, appreciate your patience, and know that nothing will change your experience. Our team is always here to help you. Thank you for being our guest, and we hope you will revisit us in the future so we may regain your trust.Sincerely, Hotel Management

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
One good feature: walk 10 minutes to Giants ballpark. Otherwise, ridiculously overcharged at $240/nt for Motel 6 type accommodations. Bathroom door peeling at bottom, AC sounded like a jet engine, “breakfast” almost nonexistent.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 5, 2024
Dear Robert, Thank you for leaving a review and appreciating our location near the Giants ballpark. We know a first impression is essential, and your experience is different. Please accept our apologies for the discomfort caused in your suite. Providing a clean and comfortable room is our priority, and we regret if any area of your room was missed. Your remarks are passed on to our housekeeping team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

4/10 Poor

Theresa

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Would not stay there again
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 5, 2024
Dear Theresa, Thank you for reviewing the recent visit. Please accept our apologies for not providing you with a relaxed and comfortable time. Please allow us to check with the concerned team and address the concerns so this never repeats. Our front desk team can help you while with us; never hesitate to speak to them. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again.Sincerely,Hotel Management

6/10 Okay

Charlene

Disliked: Property conditions & facilities
This is an average hotel. It was nice that it was walking distance to the Giants Spring Training stadium. There are no ice machines, but you can make ice in the freezer. I forgot that extended stay assumes that you are staying for a while so hair dryers are not provided. The hotel was clean but dated. I think it was over priced for the quality.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 4, 2024
Dear Charlene, Thank you for reviewing our hotel. We are happy that your recent experience with us was pleasant. As you graciously pointed out, our location is ideal with proximity to the Giants Spring Training stadium. However, please accept our apology that our hotel's amenities did not meet your expectations. We are a limited-service property, so we do not offer all of the amenities of a full-service hotel. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Thank you again for your feedback, and we hope to welcome you back soon.Sincerely,Hotel Management

2/10 Terrible

Jude

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For being in downtown Scottsdale and hundreds of dollars per night, this was horrible. The floors were sticky, the shower was not enclosed but just a curtain across the drain; the shower head dropped, the floor was filthy with black footprints, and there was hair left in the drain. Yeah, thankfully we brought a giant can of Lysol. Could not wait to get out in the am.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 27, 2024
Dear Jude, We sincerely apologize for the subpar experience you had during your stay. Your feedback regarding the cleanliness issue is deeply concerning, and we extend our apologies for any inconvenience caused. This does not meet our standards, and we will address the issues internally to ensure improvements. Your insights are invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more satisfying experience in the future.Sincerely,Hotel Management

6/10 Okay

Mike

Heat did not work.
Stayed 4 nights in Feb 2024
Response from Hotel Management on Feb 13, 2024
Dear Mike, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the heating unit not working and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. If you should have any concerns during a future visit, please feel free to reach out to our front desk. We look forward to welcoming you again for the flawless stay you deserve.Sincerely,Hotel Management

8/10 Good

Abbigail

Traveled with partner
Liked: Staff & service
Great location so close to downtown; great parking felt safe. The room though was a bit pricy for the size, super awesome that it had a fridge and a microwave and the heating/cooling was great.
Stayed 4 nights in Feb 2024
Response from Leslie on Mar 27, 2024
Thank you we really appreciate your feedback.

4/10 Poor

Rich

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The location of this property is ideal BUT the condition and cleanliness of the room were very poor. The room fixtures and appliances were old and worn out. Motel 6 would be a major upgrade!
Stayed 4 nights in Feb 2024
Response from Hotel Management on Feb 12, 2024
Dear Rich, Thank you very much for staying at our hotel. We strive to provide every guest with clean and comfortable accommodation; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our rooms and the entire hotel very seriously and will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management

6/10 Okay

janis

Stayed 2 nights in Jan 2024
Response from Leslie on Mar 27, 2024
Thank you we really appreciate your feedback.

2/10 Terrible

Muhammad

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Rude staff
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 1, 2024
Dear Muhammad, Thank you for taking the time to share your feedback. Please accept our sincere apologies for failing to provide a more satisfying impression. We are very sorry for any perceived service lapses. This is unacceptable, and not representative of our service standards, and we assure you we will discuss your concerns with our team to ensure a more pleasing atmosphere for all our guests. We hope you will give us another chance to redeem your trust and provide you with the outstanding hospitality you should have received.Sincerely,Hotel Management

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Terri

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
DUMP! Cheap metal bed frame. Thin mattress with thin old sheets. Missing drawer pulls and drawers that don't open. Rusty metal shelves in the closet that grab your clothes. Tub recoating peeled off around the drain. Missing drywall chunks and paint. Near Scottsdale Fashion mall but not walking distance. Nice TV and selection of channels. This is an overpriced stay at anything over $80/night.
Stayed 4 nights in Jan 2024
Response from Hotel Management on Jan 20, 2024
Dear Terri, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

6/10 Okay

Julie Ann

Disliked: Cleanliness, property conditions & facilities
Noisy neighbors
Response from Hotel Management on Jan 20, 2024
Dear Julie Ann, Please accept our apologies for disrupting your stay caused by the noise disturbance from inconsiderate neighbors. On rare occasions, guests who do not adhere to the property rules concerning noise cause disturbance and annoyance to all those in the immediate vicinity. We regret that we could not resolve this immediately and also for the inconvenience caused. Your concerns have been shared with our team, and we will take necessary measures to ensure such inconveniences don't happen again. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

10/10 Excellent

LaVista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, and courteous service. I Highly recommend this property!
Stayed 1 night in Dec 2023

8/10 Good

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to sportsbars.
Stayed 7 nights in Dec 2023
Response from Hotel Management on Dec 20, 2023
Dear Curtis, We're delighted you found Extended Stay America conveniently located near sports bars! Your positive feedback is much appreciated. We strive to provide a comfortable and well-situated environment for our guests. Should your travels bring you back to the area, we look forward to welcoming you for another enjoyable stay.Sincerely,Hotel Management

2/10 Terrible

Cristabel

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Walked into the room and we were welcomed by a stench of cigarette smoke. The smell intensified as you walked into the bathroom. There were stains on the walls. The bed was a joke. If you sat at the bottom end of the mattress, the entire thing would flip forward. Everything looked disheveled, the lamp shades were crooked, the bed was not aligned with the headboard. I won’t even go into details about the kitchenette. Needless to say, never again. We checked out as fast as we checked in. The front desk lady was courteous and understanding to the situation.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 15, 2023
Dear Cristabel, We sincerely apologize for the unacceptable conditions you encountered during your stay. It's disheartening to read about the issues with the lingering smell of smoke, stains, and the overall state of the room. This is not the experience we strive to provide, and we appreciate you bringing it to our attention. Please be assured that we are taking immediate steps to address and rectify these matters to prevent similar occurrences in the future. We appreciate your understanding and hope you will consider giving us another chance in the future for a much-improved experience.Sincerely,Hotel Management

8/10 Good

Kathy

Liked: Cleanliness, room comfort
Basic and Just what What I needed
This was a perfectly fine place to stay for what I needed and wanted to spend. The front desk staff were friendly and the room was comfortable. The location was excellent relative to Old Town Scottsdale. I would stay again.
Stayed 2 nights in Dec 2023

8/10 Good

Thomas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
I liked it
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 6, 2023
Dear Thomas, Thank you for choosing to stay with us and for taking the time to leave your review. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make Extended Stay America your home away from home whenever your travels bring you to our area.Sincerely,Hotel Management

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
I didn’t expect luxury 5 star accommodation, but I did expect cleanliness and a well maintained property. Between the roaches crawling on the floor and shower curtain and blood stains in the bathroom sink skip this property.
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 1, 2023
Dear Guest, Thank you for sharing your feedback with us. We apologize for not meeting your expectations regarding cleanliness and pest control. We take these issues seriously and will work closely with our pest control provider and housekeeping department to prevent future problems. Our aim is always to provide a comfortable and hygienic environment for our guests, and we hope to serve you better during your next stay with us. Thank you for your time and consideration.Sincerely,Hotel Management

2/10 Terrible

Walter

Disliked: Cleanliness, amenities, property conditions & facilities
Old, dirty, accomendations. Holes in the walls, and old food in the fridge! Never again!
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 24, 2023
Dear Walter, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. Moreover, we strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will consider giving us another opportunity to host you and welcome you back again soon. Sincerely, Hotel Management

2/10 Terrible

Natalya

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
As we arrive there was absolutely no one at the desk and doors were locked, after walking around for 40 minutes and calling costumer service and getting nowhere, the clerk finally showed up . If you really want to have surprises in your life while traveling- this is a place to go. Overall like a regular Motel that you see in scary movies.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 24, 2023
Dear Natalya, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the absence of any staff at the front desk. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you. Sincerely, Hotel Management

8/10 Good

Paul

Liked: Staff & service
Great stay!
Stayed 1 night in Nov 2023

2/10 Terrible

Booker

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was NOT clean. The floors were sticky and after doing one wipe the white towel was dark brown. The room smelled like a used ashtray, we told the front desk person, and they gave us some industrial febreeze. Save your money, this was one of the worst rooms I have stayed at in my life. Cigarette burns on the gloors, on the bathroom sink. This room was gross and I could not wait to check out.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 20, 2023
Dear Booker, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. Also, we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for writing about your stay; we look forward to your return visit.Sincerely, Hotel Management

2/10 Terrible

wayne, ottawa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I have photos if needed...slept on top of the covers in case of bedbugs. Asked for queen and got double .tub and sink had cigarette burns. The door knob in bathroom was coming out of the hole. Opened the kitchen cupboard to see if the had dishes and a small flying bug came out. The computer could not produce a copy of my bill as it was too slow. We were not impressed at all!!!
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 17, 2023
Dear Wayne, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is essential, and we regret falling short of your expectations. We take your concerns seriously and will address the issues raised to improve our services. Please be assured that this is not reflective of our standards, and we appreciate your patience. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

2/10 Terrible

Jacob

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
ROACHES ROACHES ROACHES
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 15, 2023
Dear Jacob, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. We apologize for any inconvenience you may have experienced, and we appreciate your patience.Sincerely,Hotel Management

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Okay place to stay
Place was ok. For a non-smoking hotel our room smelled like smoke. Mostly the shower curtain. Beds were squeaky.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 15, 2023
Dear Laura, Thank you for taking the time to review our hotel. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Please accept our apologies for the inconvenience caused. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

10/10 Excellent

Saul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Location and quietness. Feel safe too
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 20, 2023
Dear Saul, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely, Hotel Management

2/10 Terrible

Natalie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
just don’t
Experience was so disappointing. We couldn’t check in for a good 40 mins after we had been traveling all day. Exhausted. As we entered our room the second we opened the door it smelled like a pack of cigarettes was just smoked in the room mins before entered. The stench mold and and a bug crawled out of the bathroom sink as I was about to brush my teeth. Did not have a good experience what’s so ever, very disappointing
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 11, 2023
Dear Natalie, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Also, we are sorry for your concern regarding the cleanliness of our hotel. We will address this matter with our housekeeping associates and pest control provider to ensure proper steps are followed. Your feedback is invaluable in helping us improve. We hope you'll give us another opportunity to serve you in the future.Sincerely, Hotel Management

8/10 Good

Audrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Gary

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!!!!
Went to check in at the hotel and doors were locked and no one was working the front desk had to book another hotel.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 9, 2023
Dear Gary, Thank you for choosing us and for taking the time to leave your comments. Thoughtful and attentive service is a top priority; therefore, we apologize for our staff's unavailability during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. We hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

4/10 Poor

Carolyn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken doors, smelly rooms, overall not what was expected based on pictures, reviews, etc.
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 1, 2023
Dear Carolyn, Thank you for reviewing our hotel. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address the issues you have mentioned. We will look into this matter and take the necessary steps to ensure our guests have a comfortable and pleasant stay at our property. We hope you can give us another opportunity to show you the level of service we are known for and which you deserve.Sincerely,Hotel Management

8/10 Good

Cristi

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I slept with the lights on because I was afraid if I turned the lights off , the bugs would come out . And it smells really bad . Front desk girl was nice though . 😊
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 1, 2023
Dear Cristi, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

8/10 Good

John R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very small room for an “extended stay” hotel. The kitchenette eating counter had only 1 chair. No other chairs in the room. It was clean. Very noisy air conditioning. You have to request all kitchenware from the front desk, as well as a hair dryer. You must be able to climb a flight of stairs if you’re on the second level. The free breakfast was minimal- granola bars and packaged cake-type muffins, light roast coffee with only edible oul product creamer. Fortunately there’s a Starbucks that’s a 2 minute walk away and a cute litte breakfast place called Jojo’s about a 5 minute walk away. The staff at the hotel were super pleasant about everything!
Stayed 3 nights in Oct 2023
Response from Hotel Management on Nov 23, 2023
Dear John, Thank you for reviewing our hotel. We are glad that you had a pleasant stay overall. However, it is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management

8/10 Good

Daisy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
The office staff was phenomenal! The cleaning staff was great as well! The hotel rooms are pretty outdated and smell but that was expected with the price
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 25, 2023
Dear Daisy, We appreciate you taking the time to share your experience with other travelers of your stay at Extended Stay America. Our team will be pleased to know they had a significant role in making your stay with us so memorable. However, we regret any concerns with your room. We will share your observations with the team. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay was not great
I was to be a non smoking room but it smoke smell really bad.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 23, 2023
Dear Anonymous, Thank you for your feedback. We are glad that most of your stay was great, but we apologize for the unexpected smoke smell in your non-smoking room at Extended Stay America. Your comfort is essential, and we'll take measures to improve our room conditions. We hope you will give us another chance for a much better experience on your next visit. Sincerely,Hotel Management

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Edgar

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away from this Hotel!!
Terrible experience. I guess you get what you pay for. TV wasn't working the room...so they moved me into a different "non-smoking" room. I smelled like an ashtray after every night that I stayed there. When I informed them that I would be leaving a day earlier, they said it was against their policy to refund the extra night because I was given the room as a "special rate". Ending my stay early meant that the price would revert back to normal rates and as a result I would actually pay more for staying less. Ridiculous.
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 20, 2023
Dear Edgar, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention. Also, we are sorry for the inconvenience caused due to price of your room. We appreciate your feedback and thank you for your patience. It was a pleasure hosting you, and we hope to have the chance to do so again in the future.Sincerely,Hotel Management

4/10 Poor

Robin

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty very dirty
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 16, 2023
Dear Robin, Thank you for sharing your valuable comments. Please accept our apologies for the experience you shared in your feedback. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Management

6/10 Okay

Rubén

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worse breakfast offer
Please dont belive in the brekafast offer, iy is nothing, worst breakfast in a hotel like this level. It was funny, nothig hot, the rest is ok, thanks
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 16, 2023
Dear Rubén, Thank you for staying with us and sharing your experience. We appreciate your comments about how much you enjoyed your overall stay; however, we are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We value your feedback as we continually strive to improve our guest experience. We hope to have the opportunity to make sure your next stay is outstanding in every respect.Sincerely,Hotel Management

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
This property appears to be used as a halfway house. Lots of single males, running around on the property and one man sitting on a bench in the parking lot trying to sleep while sitting up. The room was disgusting and dirty. There was a big puddle of water in the bathroom and it looks like the room was not really clean at all, including dirty towels. We checked in at 10:45 PM and the office was already closed and we had to call a phone number and knock on the door to get someone to check us in. Key card was not programmed and we were told the wrong floor and we were searching for the room. There was also a man smoking outside of our door in a non-smoking hotel. Also an empty package of cigarettes was at the top of the stairs in front of our door along with a cigarette butt. If it were not so late already, we would not even check in here. I thought I had already paid for the room through Expedia and I was billed at the hotel, so now I have to check my credit card statement to make sure I did not pay twice. The sheets on the bed are dirty and there is toothpaste in the sink and we have not brushed our teeth yet. TOTALLY GROSS!!
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 12, 2023
Dear Thomas, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. If you have any concerns regarding your charges, please don't hesitate to reach us directly. We hope to welcome you back in the future.Sincerely,Hotel Management

2/10 Terrible

Kemmy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was very dirty. Had snot in the sink and shower was disgusting as well.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 9, 2023
Dear Kemmy, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We hope that you will consider giving us another chance to host you in the future and that we will have the opportunity to welcome you back soon.Sincerely,Hotel Management

6/10 Okay

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service
The room was clean but the bathtub had rust staining in it that could be cleaned out. The beds were really hard and uncomfortable. The door had issues with not unlatching with the key and we had issues getting into our room. I did notify the front desk but we had to fidget with the lock for at least 10 minutes each time we came back to our room in order to unlock the door to get in.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 4, 2023
Dear Jacqueline, We appreciate your feedback and apologize for any inconveniences you encountered during your stay. We will promptly address the concern with the rust staining and door latch and ensure to improve our guests' experiences in the future. Your comfort is important to us, and we hope you consider staying with us again to experience a more enjoyable visit. Thank you for sharing your thoughts.SincerelyHotel Management

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When checking in, the room number was written incorrectly and we were given access to someone else's room which was full of beer bottles and wreaked of weed. We worried if this was given to us, would others have access to our room? The grounds were also unsafe - we woke at 7am to residents screaming at each other, threatening to call the police and slamming doors. The room was rundown, smelly and gross. The fridge was dented multiple times as if someone had hit it. Horrible stay and unsafe!
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 3, 2023
Dear John, We appreciate you taking the time to provide feedback on your recent stay. Your comments are important, and we apologize for any issues you encountered during your visit. We take guest feedback seriously and will use your input to identify areas where we can improve. Our team strives to provide a comfortable and enjoyable experience for all guests, and we regret that we fell short during your stay. Please know that we are working diligently to address your concerns, and we hope you will give us another opportunity to provide you with a better experience in the future. SincerelyHotel Management

8/10 Good

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
When I first arrived at the property I was greeted by some very kind and polite staff who have gone above and beyond and have been very patient and understanding when it came to my pet I brought I'm very satisfied and it is a safe area.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 28, 2023
Dear Dustin, We're delighted that our staff made your stay pleasant and accommodating, especially with your pet. Ensuring a safe and welcoming environment for our guests and furry companions is important. Your satisfaction is our goal, and we appreciate your kind words. We look forward to hosting you again if your travels bring you back to the area. Safe travels!SincerelyHotel Management

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities
Old Town Scottsdale hotel stay not to Shabby
The rooms are outdated and not so clean, one of the lamps was broken, the remote control cover was missing. Someone came in the middle of the night trying to get into our room, very disturbing. There is no ice in the hotel and the employees were not very helpful.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 27, 2023
Dear Maria, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We would also like to apologize for our staff's oversight during your visit. This incident will be handled appropriately with the relevant parties so we can take the necessary action to ensure it is not repeated. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you once again, and we hope to have the opportunity to welcome you back with us soon.Sincerely,Hotel Management