Ratings based on 92 Verified Reviews

4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Family visit

Posted Dec 31, 2016
Pros: Location
Cons: Larger bathrooms
Location: Conveniently placed
Short family visit. Centrally located, quiet and clean. Very affordable too!
Comment from Hotel Management
Jan 13, 2017 by Manager, Hotel Management
Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Great location, great free breakfast selections

Posted Dec 30, 2016
Bring a jug of water or pitcher and you can refill it using purified cold water machine by first floor elevator. Hot water spicket on coffee machine in breakfast area for after hours tea. Anthony was very professional and kind. The pool and hot tub area was nice but if going toward the evening, check for clean towels in the bin by the hot tub. You can get more clean ones at front desk. (Kids like to throw dirty ones into the bin...) Decent, clean workout facilities. Complementary coffee in lobby was really good and included tea. If booking through online travel site and using a debit card, be aware that there will be an additional up-front $20 per day minimum hold on your debit card. (I.E, 5 day stay-$100 minimum hold up front.) It was in the fine print on Expedia. I just didn't see it until after the fact.
Comment from Hotel Management
Jan 12, 2017 by Manager, Hotel Management
Thank you for sharing your experience following your 5 days stay here in our hotel. It is heartwarming to hear that you were comfortable and enjoyed your stay with us. We appreciate that you took note of our effort to provide competitive services at good value. We hope to see you again soon. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Little get away

Posted Dec 22, 2016
Was great ! ! !b!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Comment from Hotel Management
Dec 27, 2016 by Guest Relations Manager, Hotel Management
Dear guest, It is heartwarming to hear how that we sufficed your accommodation needs following your visit here in our hotel. Please know that we value your business,w e will do our best to make your next visit a better experience. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mesa, AZ

Repeat stay for us, both times were very good.

Posted Dec 4, 2016
Rooms were clean with good beds, although a bit softer than I liked.
Comment from Hotel Management
Dec 22, 2016 by Guest Relations Manager, Hotel Management
Dear Ken, Thanks so much for your time in completing our survey. We are so pleased to hear that you enjoyed your stay and for taking note of your satisfaction on the quality of clean in the room you occupied. We look forward to welcoming you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 20, 2016
It took the staff a little bit to notice that I was there
Comment from Hotel Management
Oct 11, 2016 by Guest Relations Manager, Hotel Management
Dear guest, Thank you for taking the time to complete our survey and for giving us positive feedback score following your visit here at our hotel. We will do our best to make your next visit a better experience. Please call our attention on your next visit if you need assistance. Thank you for choosing to stay here at Fairfield Inn & Suites by Marriott - Phoenix Mesa. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Nice hotel, centrally located for Mesa shopping.

Posted Sep 4, 2016
Pros: Staff was great.
Cons: The drains in both the bath and sink were slow. Desk was quick to assign someone to work on them as we left.
Location: Mesa is a shopping destination for us for major chains. We live in a rural area, and generally stay overnight.. This hotel has reasonable rates.
Stopped in early to verify reservation, and they already had a room ready before noon. It was on ground floor, near breakfast area, which was especially helpful for my wife's bad knee.
Comment from Hotel Management
Oct 11, 2016 by Guest Relations Manager, Hotel Management
Dear Ken, I apologize for the inconvenience due to the plumbing issue in the room you stayed in , thank you for calling our front desk and for giving us the opportunity to fix the issue. We will do our best to make your next visit a better experience. We hope to see you again soon. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mesa

Nice hotel

Posted Aug 19, 2016
The hotel is very clean and smells fresh. The bed was very soft and comfortable.
Comment from Hotel Management
Aug 19, 2016 by Vicki, Hotel Management
Thank you so much!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2016
Cons: Firmer mattresses.
The room had an interesting smell as if some sort of air freshener was used. The mattress was much to soft.
Comment from Hotel Management
Aug 19, 2016 by Victoria, Hotel Management
Thank you for your feedback. I really appreciate it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted Aug 15, 2016
Pros: Clean, nice, tons of space, comfortable beds.
We came late night and found the place perfect. The room was very clean.
Comment from Hotel Management
Aug 19, 2016 by Vicki, Hotel Management
Thank you so much for staying with us in Mesa Az. and for your feedback. I hope that you will choose us again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

Nice Room but broken bed

Posted Aug 8, 2016
Pros: Nice hotel.
Cons: The pool and spa were out of commission and the bed was wore out.
Location: Very nice location close to other high quality hotels
The Fairfield Inn in Mesa Arizona is in a nice location and is a nice hotel. One of the signature items in a Marriott is their bed. Unfortunately this bed was broken down and was needed to be replaced. I woke up with a sore back and had to move to the other side of the bed to finish my sleep.
Comment from Hotel Management
Aug 19, 2016 by Victoria, Hotel Management
Thank you so much for staying with us in Mesa Az. I will follow up on the bed.