Gorgeous setting and top-rate staff
Posted Apr 27, 2016
I just returned from a fantastic girls' weekend at this amazing hotel. On check-in, we were delighted to be upgraded from our double bed room to a large suite with a private plunge pool, two bathrooms, a patio with chiminea, and an outdoor shower. This hotel is very low key and almost hidden, as you really cannot see much of it from any one location. There is a fabulous view of, and nearby trail to, Pinnacle Peak Mountain. We enjoyed an easy hike up there and didn't find it too crowded, as Camelback Mountain can often be. Proof restaurant is delicious and has nice terrace views of Pinnacle Peak.
The staff was what one would expect of a Four Seasons: dedicated, helpful and friendly, but not intrusive at all. The pool staff was especially wonderful as they would regularly swing by our cabana with cool, scented towels, a sunglasses cleaner, and fresh water pitchers.
I took off a star for the hotel facilities because I think they should have done just a little more with the resort overall; specifically, the view from the main terrace off the lobby is filled with the not-so-lovely, rust-colored pergola rails of the area below. And, while my massage was very nice, the spa overall is underwhelming, dark, and cave-like. Four Seasons should have incorporated the beautiful mountain scenery into the spa design instead of building it into a basement with no windows. Also, there is no dedicated spa pool as there is in many other 5 star resorts.