Comfy hotel, great breakfast
Posted Jun 5, 2016 on Hotels
We stayed here for one night before our flight home after spending a week in Sedona and the Grand Canyon. Hampton Inn's are always great, and this one is no exception. The room was super clean, the bed was comfy, the bathroom was very spacious and the service was excellent. The continental breakfast is one of the best we've had in a while -- fresh fruit salad, a variety of cereals and yogurts, oatmeal with tons of toppings, four kinds of juice, etc.
Our only complaint is that it took a while for the shuttle to pick us up at the airport after we turned in our rental car. We called from the rental car place thinking they'd just send the shuttle then, but they asked us to call from the airport instead. When I did, the girl said it would be 15-20 minutes, and it was almost 30 minutes before we were picked up. If it hadn't been 107 degrees in Phoenix that day, maybe it wouldn't have mattered, but that was a really long time to wait for a shuttle.
Comment from Hotel Management
Jun 14, 2016 by Aaron, Hotel Management
Hello William. Thank you for the 5 star review. We are focused on delivering a consistent experience for all of our guest, and I am thankful that you chose our hotel for your stay in the Phoenix area. I am glad you were able to take advantage of our complimentary breakfast. I am sorry about your experience with our shuttle service while you were dropping off your rental car at the airport. I can understand your frustration with waiting at the terminal for the shuttle on a 100 plus degree day. I will share your comments with my front office team to make sure we are picking up guests in a reasonable amount of time. Thank you for choosing our hotel while visiting Phoenix, and we hope to see you again.