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Rating 10 - Excellent. 671 out of 1002 reviews" "
10 - Excellent
671
Rating 8 - Good. 205 out of 1002 reviews" "
8 - Good
205
Rating 6 - Okay. 65 out of 1002 reviews" "
6 - Okay
65
Rating 4 - Poor. 37 out of 1002 reviews" "
4 - Poor
37
Rating 2 - Terrible. 24 out of 1002 reviews" "
2 - Terrible
24
9.4/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Guy, Cottage Grove
Mar 19, 2024
Guy
Stayed 4 nights in Mar 2024
8/10 Good
Sabria
Traveled with group
Feb 25, 2024
Liked: Cleanliness, staff & service, amenities
Nice large room. Didn’t love the area. Bedding was cumbersome.
Limited housekeeping visits, and yet the moisturizer was empty. There are no towel bars to hang up a towel, yet you are expected to use them several days in a row.
Property charges Extra for parking. Some rooms at end of hotel had a significant amount of traffic noise. Otherwise the property was very clean, modern, and up-to-date. Breakfast was very good.
Had a nice stay with comfortable beds, clean rooms, free cookies and a decent breakfast. My only suggestion would be to ask for an inside room. We were in a room facing a busy street and could hear the traffic at night.
My room was only cleaned every 3 days for my extended stay; the elevators are horrendous and half the time took me to a different floor and different direction; have of the elevators blocked off for construction; had to take an out of the way path to even try to find the gym with zero signage to guide you; rarely anyone at the front desk to answer questions; I wouldn’t stay here again .
Very nice, was told we could order food until 10pm and called at 930pm for coffee and dessert but no one would answer, I tried calling twice and still no answer.
Room was very clean and comfortable. Hotel is in midst of being renovated so part of it were under construction but had no impact to our stay.
Bohdanna
Stayed 1 night in Sep 2023
4/10 Poor
Raselle
Traveled with family
Oct 2, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed
Definitely disappointed. We booked this stay quite a few months in advance and when we arrived the pool and jacuzzi were under construction due to a flood in the building. Had I known I would have canceled and stayed somewhere else. Phoenix is hot and a pool is a must. There is a $10 parking fee that I didn’t know about until arrival, which may be my fault for not reading the fine print but it would have been nice if they offered to at least waive that fee since the pool and jacuzzi were unavailable. The breakfast honestly was not good at all. I won’t stay again.
Raselle
Stayed 2 nights in Sep 2023
6/10 Okay
Gisela
Traveled with family
Sep 30, 2023
I was not impressed with the hotel it seems outdated it’s my first time staying here and it will probably be the last,the area looks very dark!I thought I was staying in this bright area before getting to the dark area dont like it specially coming with my daughter .
Gisela
Stayed 1 night in Sep 2023
8/10 Good
Gary
Sep 28, 2023
Liked: Staff & service, room comfort
Stay was adequate, a lot of renovations due to some flooding, pool and hot tub not working either. Would have liked a notification of this prior to arrival.
Clean, quiet, comfortable room. Only downside was that the pool was closed due to repair/maintenance.
Annette
Stayed 1 night in Sep 2023
10/10 Excellent
Darrell, Victoria
Traveled with partner
Sep 28, 2023
Liked: Cleanliness, staff & service, amenities
The mattress was awesome!! The hotel was undergoing some renovations due to water damage, but did not take away from our experience. Was within walking distance from 2 malls... very nice