Outdoor pool, sun loungers

Reviews of Hampton Inn Phoenix-Biltmore

2.5 out of 5
Hampton Inn Phoenix-Biltmore
2310 East Highland Avenue, Phoenix, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 671 out of 1002 reviews" "
Rating 8 - Good. 205 out of 1002 reviews" "
Rating 6 - Okay. 65 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Guy, Cottage Grove

Stayed 4 nights in Mar 2024

8/10 Good

Sabria

Traveled with group
Liked: Cleanliness, staff & service, amenities
Nice large room. Didn’t love the area. Bedding was cumbersome.
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good balance of quality and price.
Stayed 3 nights in Feb 2024

10/10 Excellent

Richanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

john

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

German

Traveled with partner
Liked: Cleanliness

10/10 Excellent

Perry

Stayed 1 night in Jan 2024

2/10 Terrible

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Elizabeth

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Limited housekeeping visits, and yet the moisturizer was empty. There are no towel bars to hang up a towel, yet you are expected to use them several days in a row.
Stayed 2 nights in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Rita

Stayed 6 nights in Dec 2023

8/10 Good

Ronald, Cottonwood Heights

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property charges Extra for parking. Some rooms at end of hotel had a significant amount of traffic noise. Otherwise the property was very clean, modern, and up-to-date. Breakfast was very good.
Stayed 1 night in Dec 2023

10/10 Excellent

SANDRA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties I have stayed out in the central Phoenix area.
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

AMALIA

Stayed 2 nights in Dec 2023

10/10 Excellent

John, SEBASTIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 1 night in Oct 2023

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Best hotel we have stayed at in a long time.
Stayed 1 night in Nov 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds and clean
Had a nice stay with comfortable beds, clean rooms, free cookies and a decent breakfast. My only suggestion would be to ask for an inside room. We were in a room facing a busy street and could hear the traffic at night.
Stayed 2 nights in Dec 2023

10/10 Excellent

Judith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

James

Liked: Property conditions & facilities
Stayed 7 nights in Nov 2023

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
affordable clean
Stayed 1 night in Nov 2023

8/10 Good

Isaac, Las Cruces

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property, close to shopping and dining experiences. Was very pleased with this location.
Stayed 1 night in Nov 2023

8/10 Good

Michael

Stayed 2 nights in Nov 2023

10/10 Excellent

Shawna

Stayed 2 nights in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

RAFAEL, Orlando

Stayed 1 night in Nov 2023

10/10 Excellent

Raymond, Algonquin

Stayed 6 nights in Nov 2023

10/10 Excellent

Carol L

Stayed 1 night in Nov 2023

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

mersedeh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Basic Hotel
Very basic hotel and breakfast. Expected more
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not my top choice, ever again
My room was only cleaned every 3 days for my extended stay; the elevators are horrendous and half the time took me to a different floor and different direction; have of the elevators blocked off for construction; had to take an out of the way path to even try to find the gym with zero signage to guide you; rarely anyone at the front desk to answer questions; I wouldn’t stay here again .
Stayed 9 nights in Oct 2023

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and within easy reach of shops and dining. Highly recommended
Stayed 2 nights in Oct 2023

10/10 Excellent

Allen

Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, was told we could order food until 10pm and called at 930pm for coffee and dessert but no one would answer, I tried calling twice and still no answer.
Stayed 1 night in Sep 2023

10/10 Excellent

Bohdanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Night's Stay
Room was very clean and comfortable. Hotel is in midst of being renovated so part of it were under construction but had no impact to our stay.
Stayed 1 night in Sep 2023

4/10 Poor

Raselle

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed
Definitely disappointed. We booked this stay quite a few months in advance and when we arrived the pool and jacuzzi were under construction due to a flood in the building. Had I known I would have canceled and stayed somewhere else. Phoenix is hot and a pool is a must. There is a $10 parking fee that I didn’t know about until arrival, which may be my fault for not reading the fine print but it would have been nice if they offered to at least waive that fee since the pool and jacuzzi were unavailable. The breakfast honestly was not good at all. I won’t stay again.
Stayed 2 nights in Sep 2023

6/10 Okay

Gisela

Traveled with family
I was not impressed with the hotel it seems outdated it’s my first time staying here and it will probably be the last,the area looks very dark!I thought I was staying in this bright area before getting to the dark area dont like it specially coming with my daughter .
Stayed 1 night in Sep 2023

8/10 Good

Gary

Liked: Staff & service, room comfort
Stay was adequate, a lot of renovations due to some flooding, pool and hot tub not working either. Would have liked a notification of this prior to arrival.
Stayed 1 night in Sep 2023

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable room. Only downside was that the pool was closed due to repair/maintenance.
Stayed 1 night in Sep 2023

10/10 Excellent

Darrell, Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The mattress was awesome!! The hotel was undergoing some renovations due to water damage, but did not take away from our experience. Was within walking distance from 2 malls... very nice
Stayed 1 night in Sep 2023

2/10 Terrible

Carlos

Business traveler, Traveled with partner
Disliked: Amenities
Someone walked in our room with a different key.
Stayed 1 night in Sep 2023

8/10 Good

Don

Liked: Cleanliness
Stayed 2 nights in Sep 2023