Restaurant

Reviews of Hampton Inn & Suites Scottsdale at Talking Stick

3 out of 5
Hampton Inn & Suites Scottsdale at Talking Stick
9550 E. Talking Stick Way, Scottsdale, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 599 out of 1000 reviews" "
Rating 8 - Good. 286 out of 1000 reviews" "
Rating 6 - Okay. 63 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Joseph

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was disappointed there was no mini fridge or microwave in the room. The fire alarm went off approximately 7 o’clock in the evening and we had to evacuate the room. We went to the front desk and they didn’t seem to even care that the alarm had gone off. Just simply said oh somebody accidentally opened the door.
Stayed 2 nights in Mar 2024

10/10 Excellent

Glenda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff and location!
Stayed 1 night in Mar 2024

4/10 Poor

SIOBHAN, Gypsum

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I typically love a Hampton Inn. But this particular time wasn’t good. The room had a bad odor. And had a huge stain in the chair. I think they could do a better job.
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Will be staying there again.
Stayed 1 night in Mar 2024
Response from Andrew GM on Mar 4, 2024
Thank you for your review. We look forward to seeing you again!

8/10 Good

William, Red Deer

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Twice charged for parking and had NO CAR. Parking lot 1/2 empty. Each time i was told it was just the hotel policy. So a $20.00 dollar grab out of a pocket might not seem much, however it is, if there is NO SERVICE returned for it. Specifically y IF I come to your place of business to spend money and you charge me for a non existent item. Given this is the Hampton Inn policy ( Hilton) i have advised my staff that our policy is to avoid Hampton and Hilton, as like Hampton, we have choices as well. wont be back.
Stayed 1 night in Feb 2024
Response from Andrew on Mar 4, 2024
Thank you for your feedback.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and the room was clean and comfortable. Nice hotel
Stayed 1 night in Feb 2024
Response from Andrew GM on Mar 4, 2024
Thank you for your review. We look forward to seeing you again!

6/10 Okay

Nathaniel

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
First room tv didn’t work. No hot water. Billing was wrong. charged me three times
Stayed 3 nights in Feb 2024
Response from Andrew on Mar 4, 2024
Thank you for your feedback.

4/10 Poor

William, Red Deer

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Won't stay again at a Hampton Inn. Business travel for me and my company staff, this Hampton inn twice charged for parking, we had no car. Had to argue with the front desk. Told its just thier policy New company policy Monday. Do not stay at and Hampton Inn or Hilton property. Like Hampton Inn, thier corporate choice is to charge for non existent parking. Our corporate choice to stay elsewhere
Stayed 1 night in Feb 2024
Response from Andrew on Mar 4, 2024
Thank you for your feedback.

10/10 Excellent

Amanda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Choosing this hotel again for my next business travel needs.
Stayed 2 nights in Feb 2024
Response from Andrew GM on Feb 23, 2024
Thank you for your review. We look forward to seeing you again!

2/10 Terrible

Tim

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived at the Hampton Inn I was told they did not have a room for me, and I would need to drive 8 miles to another hotel where they reserved a room for me. When I arrived at the new location, I was told they had no room, and they were full too. After 30 min on the phone, they found me a room. Total mess.
Stayed 1 night in Feb 2024
Response from Andrew GM on Feb 14, 2024
Thank you for your review. I apologize for what happened with your stay and that this entire situation was not handled correctly.

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a very nice Hampton Inn. The breakfast area is nice than most I've seen. The staff were all very excellent and attentive. One front desk employee, Tiffany, even went out to her truck to get me change from her own money for a ten-dollar bill when there wasn't enough at the desk! My only complaint would be that the room is way too dark. Even with all the lights on, I had trouble finding stuff in my suitcase. AND ours was a handicapped-accessible room, so it really should have more light. I had to sew up a hole in some clothes, and I had to go down to the lobby to be able to see to do that.
Stayed 1 night in Feb 2024
Response from Andrew GM on Feb 14, 2024
Thank you for your review. I am glad that Tiffany took good care of you and we hope to see you next time you are in Scottsdale!

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous and inviting.
Stayed 1 night in Jan 2024
Response from Andrew GM on Jan 29, 2024
Thank you for your review, we look forward to seeing you again next time you are in Scottsdale!

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andrew GM on Jan 19, 2024
Thank you for your review and I am glad that you enjoyed your stay with us. We look forward to seeing you next time you are in Scottsdale!

8/10 Good

Charlie

Stayed 1 night in Jan 2024
Response from Andrew GM on Feb 5, 2024
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

Francisco

Liked: Cleanliness, property conditions & facilities
Na
Stayed 1 night in Jan 2024
Response from Andrew GM on Jan 19, 2024
Thank you for your review and I am glad that you enjoyed your stay with us. We look forward to seeing you next time you are in Scottsdale!

8/10 Good

Dang Khoa Jimmy

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Andrew GM on Jan 19, 2024
Thank you for your review and I am glad that you enjoyed your stay with us. We look forward to seeing you next time you are in Scottsdale!

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrew GM on Jan 19, 2024
Thank you for your review and I am glad that you enjoyed your stay with us. We look forward to seeing you next time you are in Scottsdale!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like such few parking spaces near the entrance. Not enough lighting in non-preferred parking spaces. I did love the proximity to Top Golf. The location is close to everything in Scottsdale. The staff are super nice and breakfast was great. I highly recommend.
Stayed 1 night in Dec 2023
Response from Andrew GM on Jan 19, 2024
Thank you for your review and I am glad that you enjoyed your stay with us. We look forward to seeing you next time you are in Scottsdale!

10/10 Excellent

Melanie

Liked: Room comfort
dependable
Location was great for flying home.
Stayed 1 night in Dec 2023
Response from Andrew GM on Dec 21, 2023
Thank you for your review, We hope to see you again soon!Happy Holidays!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andrew GM on Dec 19, 2023
Thank you for your review. We hope to have you back again soon!

8/10 Good

Karen

Traveled with family
Ok stay
Rooms need a little updating! Old TV and remote barely worked. Towels not so fluffy! Funky smell in hallway.
Stayed 1 night in Dec 2023
Response from Andrew GM on Dec 19, 2023
Thank you for your review. We hope to have you back again soon!

2/10 Terrible

Adam

Business traveler
Disliked: Staff & service, room comfort
Doesn’t matter if you have a reservation
I booked a king suite through hotels.com, when I arrived they said they were sold out of King rooms. Apparently they give away rooms to others who didn’t book in advance when you book through a third party. I arrived a little after 5pm and they had given away all the king rooms. They also tried charging me the same rate as a king suite but put me in a standard double queen room. Pretty ridiculous.
Stayed 1 night in Dec 2023
Response from Andrew on Dec 21, 2023
Thank you for your review. I apologize that this happened and will address with my team.

10/10 Excellent

Eileen Janet, Vail

Stayed 1 night in Dec 2023
Response from Andrew GM on Jan 19, 2024
Thank you for your review and I am glad that you enjoyed your stay with us. We look forward to seeing you next time you are in Scottsdale!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andrew GM on Dec 19, 2023
Thank you for your review. We hope to have you back again soon!

10/10 Excellent

Sandra, Columbus

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean and comfortable.
Stayed 3 nights in Nov 2023
Response from Andrew GM on Dec 4, 2023
Thank you for your feedback. We look forward to seeing you again!

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Nov 2023
Response from Andrew GM on Dec 4, 2023
Thank you for your feedback. We look forward to seeing you again!

10/10 Excellent

Brenda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and friendly
Stayed 1 night in Nov 2023
Response from Andrew GM on Nov 13, 2023
Thank you for your review, we look forward to seeing you again soon!

2/10 Terrible

Sam

Stayed 1 night in Nov 2023
Response from Andrew GM on Dec 4, 2023
Thank you for taking the time to complete this survey. We appreciate your feedback as we strive to increase our guest experience.

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Disliked: Room comfort
Amazing employees horrible hotel
The hotel is outdated, the most uncomfortable beds with springs poking through. The shower didn’t have a shower curtain I had to go get one from the front desk and install it myself. The air conditioning made the most god awful sound. The only positive was it was clean and the employees were very nice and had great customer service. I wouldn’t stay there even if it was free
Stayed 3 nights in Nov 2023
Response from Andrew GM on Dec 4, 2023
Thank you for taking the time to complete this survey. We appreciate your feedback as we strive to increase our guest experience.

10/10 Excellent

William

Liked: Amenities
Very good selection of food for Breakfest.
Stayed 2 nights in Oct 2023
Response from Andrew GM on Oct 30, 2023
Thank you for you feedback and I am glad you enjoyed your stay with us. We look forward to having you back next time you are in Scottsdale!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Andrew GM on Oct 30, 2023
Thank you for you feedback and I am glad you enjoyed your stay with us. We look forward to having you back next time you are in Scottsdale!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Andrew GM on Oct 23, 2023
Thank you for your review. I am so happy you enjoyed your stay with us and look forward to seeing you next time you are in Scottsdale!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Andrew GM on Oct 23, 2023
Thank you for your review. I am so happy you enjoyed your stay with us and look forward to seeing you next time you are in Scottsdale!

10/10 Excellent

Robert

Stayed 2 nights in Oct 2023
Response from Andrew GM on Nov 13, 2023
Thank you for your review, we look forward to seeing you again soon!

10/10 Excellent

Dane

Traveled with group
Liked: Cleanliness, amenities
Good stay. Played talking stick golf course.
Stayed 1 night in Oct 2023
Response from Andrew GM on Oct 20, 2023
Thank you so much for your review. We are thrilled you enjoyed your stay and time at Talking Stick's golf course. Have a wonderful weekend!

10/10 Excellent

Tyrone

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in desk were friendly and helpful
Stayed 2 nights in Oct 2023
Response from Andrew GM on Oct 20, 2023
Thank you so much for your review! We look forward to seeing you again next time you are in Scottsdale!

10/10 Excellent

Morris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay agai, but with my own pillow
Wonderful, clean hotel. Great rooms, beds, and comfort... however, the pillows have no consistancy to them 🥺☹
Stayed 1 night in Oct 2023
Response from Andrew GM on Oct 20, 2023
Thank you so much for your review! I am sorry that the pillows were not satisfactory during your stay. We are in the process of rotating new ones into our rooms. Next time you are here please let us know and we will make sure the new ones are in your room. Have a wonderful weekend!

8/10 Good

Susan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was absolutely excellent. The room/finishes were older. You could feel the whole place shake when laying in bed. It was very strange.
Stayed 2 nights in Oct 2023
Response from Andrew GM on Oct 9, 2023
Thank you for your review. We look forward to seeing you again next time you are in Scottsdale!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Andrew GM on Oct 9, 2023
Thank you for your review. We look forward to seeing you again next time you are in Scottsdale!

10/10 Excellent

Monica

Stayed 1 night in Oct 2023
Response from Andrew GM on Oct 6, 2023
Thank you so much for your review! We look forward to seeing you again next time you are in Scottsdale!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice front desk person
Stayed 2 nights in Sep 2023
Response from Andrew GM on Sep 28, 2023
Thank you so much for your review. I am so glad that you enjoyed your time with us and we look forward to having you back!

10/10 Excellent

Seth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady up front was so nice
Stayed 1 night in Sep 2023
Response from Andrew GM on Sep 28, 2023
Thank you so much for your review. I am so glad that you enjoyed your time with us and we look forward to having you back!

10/10 Excellent

Todd

Stayed 1 night in Sep 2023
Response from Andrew GM on Sep 28, 2023
Thank you so much for your review. I am so glad that you enjoyed your time with us and we look forward to having you back!

8/10 Good

Gretchen

Liked: Cleanliness, staff & service, amenities
Walking distance to Talking Stick Casino and Top Golf.
Stayed 2 nights in Sep 2023
Response from Andrew GM on Sep 21, 2023
Thank you for your review. We look forward to having you back next time you are in Scottsdale!

6/10 Okay

Kim

Traveled with family
Disliked: Property conditions & facilities
The people were nice and the motel was clean. There was no hot water in the shower either day we stayed.
Stayed 2 nights in Sep 2023
Response from Andrew GM on Sep 19, 2023
Thank you for your feedback. I am so sorry about the issue with the hot water. That is not common and our maintenance staff will be looking into what happened there.

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice check in, great room and very clean. Great experiance
Stayed 1 night in Sep 2023
Response from Andrew GM on Sep 11, 2023
Thank you for your review and feedback about our team! We look forward to seeing you again.

8/10 Good

Ray

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Andrew GM on Sep 11, 2023
Thank you for your review, we look forward to having you back next time you are in Scottsdale!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Andrew GM on Sep 11, 2023
Thank you for your review, we look forward to having you back next time you are in Scottsdale!

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place , clean, sheets did smell like they haven’t been changed. Other than that it’s a very nice quiet place
Stayed 1 night in Sep 2023
Response from Andrew GM on Sep 5, 2023
Thank you so much for your review! We look forward to having you back next time you are in Scottsdale!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Check in was fast and efficient . Room was clean and had plenty of room. All employees that I met were cordial and polite.
Stayed 1 night in Aug 2023
Response from Andrew GM on Sep 5, 2023
Thank you so much for your review! We look forward to having you back next time you are in Scottsdale!